Latest Inspection
This is the latest available inspection report for this service, carried out on 31st December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for 43 Station Road.
Annual service review
Name of Service: 43 Station Road The quality rating for this care home is: The rating was made on: two star good service 0 2 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Helen Dickens Date of this annual service review: 2 7 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 43 Station Road Wraysbury Middlesex TW19 5ND 01784488581 01784482592 43stationroad@voyagecare.com www.voyagecare.com Milbury Care Services Ltd Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Miss Candice Taryn Kaplen Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 6 0 The maximum number of service users who can be accommodated is: 6 The registered person may provide the following category/ies of service only: Care home only (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disability (LD) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Station Road is a purpose built residential home that provides a service to people with learning and associated physical disabilities. The service users are between the ages of 17 and 65 and of both sexes. Each service user has a large individual bedroom and shares the communal space. The building is two storeyed and there is no internal lift for access to the first floor. The home has its own vehicle to easily access Langley and
Annual Service Review Page 2 of 6 0 2 1 2 2 0 0 8 Slough town centre. The home is within walking distance of local shops and facilities in Wraysbury. Current fees range from £1495 to £2200 per person per week. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was returned to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Responses to any surveys we sent out. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations including those who commission this service on behalf of social services clients. What other people have told us about the service. What has this told us about the service? The AQAA stated that the following improvements have been made in the last 12 months: -The service has developed the Service User Guide and Statement of Purpose into a pictorial format. -There is now more regular family contact through e-mail as the home now has broadband facilities, and more work is being done on better communication with families. -A regional training and development manager has been appointed and staff training and development has improved. -The EL box training system has been introduced which assists the service to meet staff training needs. -Service user satisfaction surveys are being developed. -The service has now started to use a hospital admission traffic light record, which contains all the necessary health and care information to be used if a service user Annual Service Review Page 4 of 6 needs to be admitted to hospital. -The company has developed a national service user forum which allows service users to share their views with senior managers. -The dining room and lounge have been repainted in the last year. -A regional quality assurance manager now visits the home to ensure they meet the standards. -The manager has completed a medication administration course for managers. There was one Requirement made at the previous inspection regarding reviewing their medication arrangements. This was done within the timescales set down. Surveys returned from service users, assisted by their care workers, or their family, showed that they were able to make choices in their daily lives, and some positive comments were made about the care staff. Telephone interviews were carried out with three relatives as some of the surveys had contained rather mixed comments about the service. The following represents a selection of the feedback from relatives: Staff are caring and look after my relative well, however I feel staff morale has been low, and communication with families needs to improve. There are a lot of carers who are very caring and very committed, but they will need a lot of supervision until they have reached a consistent level of care, for example supporting residents with their personal care. Following a recent hospital admission staff kept us informed and they couldnt have done any more, both in supporting us at the hospital, and with the aftercare. All the staff, and the manager, were very good. The only improvement I would like to see would be perhaps some more daytime activities. The AQAA states that there have been five complaints since the last inspection and that three of these were upheld - one is still being investigated. The AQAA states there have also been three safeguarding adults referrals. One further safeguarding matter has been reported to the local authority since the AQAA was completed and this is still under investigation. Comments from the previous inspection report concluded that 43 Station Road offers a homely environment, with care plans reflecting the assessed and changing needs of residents. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will carry out a Key Inspection by 1st December 2010. However, we keep all services under review, and can visit a service at any time. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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