Latest Inspection
This is the latest available inspection report for this service, carried out on 1st March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for 46a Eastern Avenue.
Annual service review
Name of Service: 46a Eastern Avenue The quality rating for this care home is: The rating was made on: two star good service 0 3 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Stephen Webb Date of this annual service review: 1 1 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 46a Eastern Avenue Reading Berkshire RG1 5RY 01189263510 01189263510 Telephone number: Fax number: Email address: Provider web address:
www.voyagecare.com Milbury Care Services Ltd Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 6 0 The maximum number of service users to be accommodated is 6. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disability (LD). Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 46a Eastern Avenue provides 24 hour care and accommodation for 6 adults between the ages of 18 and 65 who have learning disabilities. The home has a lounge/dining area and separate kitchen and all bedrooms are for single occupancy. There is a private enclosed garden and patio to the rear of the property and car parking to the front of the property. 0 3 0 3 2 0 0 9 Annual Service Review Page 2 of 6 The fees, at the time of the last inspections started from 988 pounds per week. Details about the current fees can be obtained from the manager. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at the information that we have received, or asked for, since the last key inspection in March 2009. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gives us numerical information about the service. Any surveys returned to us by service users and others with an interest in the service. Any information we have received about how the service has managed any complaints. What the service has told us about things that have happened in the service. These are called notifications and are a legal requirement. The previous key inspection and any action taken in response to requirements or recommendations made within the previous inspection report. What has this told us about the service? The annual quality assurance assessment (AQAA), returned by the manager, provided current details about the home including areas where action has been taken to make improvements. The manager reported that since the last inspection two improvements had been made in direct response to resident feedback. These were the encouragement of residents to use the complaints procedure if they had any complaints and encouragement to voice their meal preferences and choices more readily. Other changes reported since the last inspection include improvements to the activities on offer and the delivery of those planned activities; work with a resident on moving to a service offering greater independence. There have also been improvements in the training provided to staff and improvements in care and healthcare planning, and continuity of care. New furnishings have also been purchased where required. The AQAA also indicates a range of planned improvements for the future. There were no requirements arising from the last inspection. Since the last inspection, no notifications have been made to the Commission, regarding reportable events. The completed AQAA indicated that no new complaints had been received about the service in the last twelve months. No complaints have been received by the Commission, for forwarding to the service, since the last inspection. Annual Service Review Page 4 of 6 There are reported to have been no safeguarding referrals relating to this service since the last inspection. The Commission has not been made aware of any safeguarding issues about the service in the same period. The AQAA indicates a responsive service, which consults residents on a day-to-day basis through encouraging communication and decision-making. There are also monthly house meetings and individual monthly keyworker meetings. There is also an annual service review which includes seeking the views of residents, next of kin and external professionals about the service. Our judgement is that the home continues to provide a good service to meet the needs of residents, and provides good outcomes for residents. What are we going to do as a result of this annual service review? We will not change our inspection plan, and will undertake the next key inspection by the 3rd of March 2011. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of residents Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
