Care Home: 49 Stolford Rise

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What the care home does well The home provides a pleasant and comfortable environment in which service users live. Individuals are encouraged to personalise their rooms with their own personal belongings. There are adequate levels of staff on duty who endeavour to meet the personal and healthcare needs of service users. Service users receive good healthcare support via regular routine consultations. Risk assessments are detailed and thorough. These cover the risks associated with assisting with medication and other health related activities. The staff team are motivated, undertaking relevant training and working towards their National Vocational Qualifications. Medication is well managed at the home. There is good support for the home by the provider organisation, with effective monitoring and quality assurance systems in place. There is an effective complaints procedure with all complaints and concerns being acted upon promptly, within stated time scales. What has improved since the last inspection? The staff group within the home has been changed and now provides staff who treat residents with respect in an appropriate manner. The cultural diversity of the service users living in the home is being met to the best of the homes ability. Unresolved staffing issues at the home which were preventing service users receiving the support they need to fully meet their individual needs have been addressed and resolved. What the care home could do better: The inspector made no requirements or recommendations for change. CARE HOME ADULTS 18-65 49 Stolford Rise 49 Stolford Rise Tattenhoe Milton Keynes Bucks MK4 3DW Lead Inspector Andy McGuckin Unannounced Inspection 31st January 2008 09:30 49 Stolford Rise DS0000015082.V355520.R01.S.doc Version 5.2 Page 1 The Commission for Social Care Inspection aims to: • • • • Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report CSCI General Public 0870 240 7535 (telephone order line) This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI www.csci.org.uk Internet address 49 Stolford Rise DS0000015082.V355520.R01.S.doc Version 5.2 Page 2 This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Care Homes for Adults 18-65. They can be found at www.dh.gov.uk or obtained from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. 49 Stolford Rise DS0000015082.V355520.R01.S.doc Version 5.2 Page 3 SERVICE INFORMATION Name of service 49 Stolford Rise Address 49 Stolford Rise Tattenhoe Milton Keynes Bucks MK4 3DW 01908 505626 Telephone number Fax number Email address Provider Web address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) The Disabilities Trust Susan Burge Care Home 3 Category(ies) of Learning disability (3) registration, with number of places 49 Stolford Rise DS0000015082.V355520.R01.S.doc Version 5.2 Page 4 SERVICE INFORMATION Conditions of registration: 1. The registered person may provide the following category of service only: Care Home only Code (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following category 2. Learning Disability (LD) The maximum number of service users who can be accommodated is: 3. 29th January 2007 Date of last inspection Brief Description of the Service: Stolford Rise is a residential home providing care and support to three service users with a learning disability. On the day of the inspection this had been reduced to two residents as one resident had moved on. No plans had been made to increase the numbers at the time. The home is located in a residential area of Milton Keynes. It is close to local shops and is on a bus route to Milton Keynes where a wider range of activities and amenities are available. The home consists of a two-storey building. All of the bedrooms are single and each service user has a separate individual lounge area. At the rear of the property is an enclosed garden with seating. Service users are able to access the services of other health care professionals through their GP at the local surgery. Milton Keynes hospital is within a 5-mile radius of the home. The current fees range from £1200 per week to £1500 per week. Information regarding the services offered by the home are available within the statement of purpose, which is available on request. 49 Stolford Rise DS0000015082.V355520.R01.S.doc Version 5.2 Page 5 SUMMARY This is an overview of what the inspector found during the inspection. The quality rating for this service is 2 star. This means the people who use this service experience, good quality outcomes. This inspection of the service was an unannounced “Key Inspection”. It was a thorough look at how well the service is doing. It took into account detailed information provided by the service’s manager, and any information that the CSCI has received about the service since the last inspection. The inspection included a visit to the property, Inspection of core documentation, Consultation with service users, relatives and professionals associated with home. Discussion and feedback from staff, Discussion with the registered manager, a tour of the building re Health and Safety, Direct, observation of staff resident interaction, and a Review of (Annual Quality Assurance Assessment) AQAA. The inspection took place on a weekday afternoon. The registered manager and three staff members were present at the time of the inspection and the staffing level enabled both residents to go out separately. Staff were seen to interact in an appropriate manner and the atmosphere in the home was relaxed and friendly. All documentation seen was well presented and feedback from residents and staff indicated that it was a good place to be. From the evidence seen by the inspector and comments received, the inspector considers that this service would be able to provide a service to meet the needs of individuals of various religious, racial or cultural needs. No complainant has contacted the Commission with information concerning a complaint made to the service since the last inspection. 49 Stolford Rise DS0000015082.V355520.R01.S.doc Version 5.2 Page 6 What the service does well: What has improved since the last inspection? What they could do better: The inspector made no requirements or recommendations for change. 49 Stolford Rise DS0000015082.V355520.R01.S.doc Version 5.2 Page 7 Please contact the provider for advice of actions taken in response to this inspection. The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. The summary of this inspection report can be made available in other formats on request. 49 Stolford Rise DS0000015082.V355520.R01.S.doc Version 5.2 Page 8 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–5) Individual Needs and Choices (Standards 6-10) Lifestyle (Standards 11-17) Personal and Healthcare Support (Standards 18-21) Concerns, Complaints and Protection (Standards 22-23) Environment (Standards 24-30) Staffing (Standards 31-36) Conduct and Management of the Home (Standards 37 – 43) Scoring of Outcomes Statutory Requirements Identified During the Inspection 49 Stolford Rise DS0000015082.V355520.R01.S.doc Version 5.2 Page 9 Choice of Home The intended outcomes for Standards 1 – 5 are: 1. 2. 3. 4. 5. Prospective service users have the information they need to make an informed choice about where to live. Prospective users’ individual aspirations and needs are assessed. Prospective service users know that the home that they will choose will meet their needs and aspirations. Prospective service users have an opportunity to visit and to “test drive” the home. Each service user has an individual written contract or statement of terms and conditions with the home. The Commission consider Standard 2 the key standard to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 1,2,3,4,5 Quality in this outcome area is good This judgement has been made using available evidence including a visit to this service. The home makes available information to enable prospective residents to make an informed decision. EVIDENCE: The organisation has a policy that all new prospective residents are assessed by a senior member of staff and interested professionals prior to moving into the home. Prospective residents are encouraged to make several visits to the home to enable decision making on both sides. No new residents have moved into the home since the last inspection. One resident has moved on and there is no intention to fill this vacancy as it is felt that the home works better with two residents. The home is looking to change into a more supported living environment in the future dependent on planning permission and the purchase of a second house. Both service users have a contract and terms and conditions and are very well able to have meaningful input into what is written in them. 49 Stolford Rise DS0000015082.V355520.R01.S.doc Version 5.2 Page 10 Individual Needs and Choices The intended outcomes for Standards 6 – 10 are: 6. 7. 8. 9. 10. Service users know their assessed and changing needs and personal goals are reflected in their individual Plan. Service users make decisions about their lives with assistance as needed. Service users are consulted on, and participate in, all aspects of life in the home. Service users are supported to take risks as part of an independent lifestyle. Service users know that information about them is handled appropriately, and that their confidences are kept. The Commission considers Standards 6, 7 and 9 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 6,7,8,9,10 Quality in this outcome area is good This judgement has been made using available evidence including a visit to this service. Both residents are treated as individuals and through care planning there individual needs are being met. EVIDENCE: Both residents files were inspected and evidenced that residents are being consulted and informed where possible about changes and challenges that are available to them. The home has produced very clear and easily understandable documentation including a current care plan to enable staff to have a clear understanding of the needs and wants of the residents. Care plans and daily changes are monitored on a regular basis. Both residents are able and encouraged to take an active part in the planning and review of their care and evidence was found at inspection that this process takes place regularly. 49 Stolford Rise DS0000015082.V355520.R01.S.doc Version 5.2 Page 11 Evidence was found in the care plans that residents have access to mainstream healthcare professionals and residents are enabled to keep these appointments. Allied health care resources are available for those who want them. Poor staff interaction with the residents and tense relationships between the residents was highlighted as an issue at a previous inspection. The home has worked hard to eliminate these poor practices and has made several staff changes, which has resulted in a more professional and appropriate relationship between staff and residents. Coincidentally one resident has moved on to a new placement which has resulted in the home deciding not to fill the vacancy as the home is working much better for the residents with just the two. The home presents as a happy place to be with both residents and staff satisfied with their situation. Risk assessment viewed covered personal care, medication and health needs, along with practical tasks such as, finance using electrical equipment, washing ironing, cooking and trips out. Resident’s assessments were well recorded and reviewed. Resident’s comments included: Members of staff encourage me to use my time in a profitable way. I often try to follow a weekly planner, which is helped as it motivates me. Many of my activities are leisure based (gym, cinema, swimming, etc but I have also been a student at college. The final decision on what I do rests with me” “ The odd argument apart, staff are very kind and respectful and I relate well to them “ 49 Stolford Rise DS0000015082.V355520.R01.S.doc Version 5.2 Page 12 Lifestyle The intended outcomes for Standards 11 - 17 are: 11. 12. 13. 14. 15. 16. 17. Service users have opportunities for personal development. Service users are able to take part in age, peer and culturally appropriate activities. Service users are part of the local community. Service users engage in appropriate leisure activities. Service users have appropriate personal, family and sexual relationships. Service users’ rights are respected and responsibilities recognised in their daily lives. Service users are offered a healthy diet and enjoy their meals and mealtimes. The Commission considers Standards 12, 13, 15, 16 and 17 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 11,12,13,14,15,16,17. Quality in this outcome area is good This judgement has been made using available evidence including a visit to this service. As there are only two residents in this home. Residents lifestyles are very individual. EVIDENCE: Evidence was found at the inspection that residents enjoy a wide range of activities which are set up to meet their social, leisure and spiritual needs. The two residents have very diverse attitudes to religion and these are accepted and respected. Staffing levels in the home mean that residents can have activities or trips out at short notice and with flexibility. On the day of the inspection one resident went out with a member of staff to buy a birthday present for a party he was attending later in the day. The other resident went out with a second staff member for a walk. Both residents have individual weekly activity plans, which 49 Stolford Rise DS0000015082.V355520.R01.S.doc Version 5.2 Page 13 act as a guide for the week but these are often changed to suit the needs and willingness of the residents. Residents are involved in the purchase and preparation of meals. On the day of the inspection one resident had requested Rabbit stew which they were involved with cooking assisted by a member of staff. The home prides itself on providing fresh local ingredients, including fresh fruit and fruit juices, ground coffee and a choice of 4 different types of tea. The home also makes its own fresh bread. Mealtimes are flexible dependant on the resident’s activities for the day. The main meal is usually taken in the evening and is part of the social interaction of the home. Mealtimes are relaxed and unhurried with residents assisting the clearing up and washing up routine. Both residents have chosen not to attend any occupational training or further education. This choice is respected and alternatives found within the care plan. Residents are encouraged to use public transport and the local community and are members of local community groups. Visitors are welcome to the home at all reasonable times are can stay for meals if invited. 49 Stolford Rise DS0000015082.V355520.R01.S.doc Version 5.2 Page 14 Personal and Healthcare Support The intended outcomes for Standards 18 - 21 are: 18. 19. 20. 21. Service users receive personal support in the way they prefer and require. Service users’ physical and emotional health needs are met. Service users retain, administer and control their own medication where appropriate, and are protected by the home’s policies and procedures for dealing with medicines. The ageing, illness and death of a service user are handled with respect and as the individual would wish. The Commission considers Standards 18, 19, and 20 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 18,19,20,21. Quality in this outcome area is good This judgement has been made using available evidence including a visit to this service. Evidence was found at the inspection that residents personal and healthcare needs are being met by regular contact with mainstream and allied heath services. EVIDENCE: Information regarding personal care is recorded in the individual care plans. Service users are very independent and choose when they like to go to bed, have a bath, have their meals and take part in other activities. Care plans set out in detail the service users preferred routines, likes and dislikes and partnerships with families and friends. Staff ensure that personal care is flexible, consistent and responsive to the changing needs of service users. This is well documented in care plans. The staff group is balanced to ensure choice of male, female and age related preferences when delivering personal care. Residents are well able to insist on their dignity and privacy being respected. 49 Stolford Rise DS0000015082.V355520.R01.S.doc Version 5.2 Page 15 Each resident has their own separate health care file. This records evidence of regular healthcare screening. Two separate dental services are used by the home. These are local services and are accessed on average six monthly. Chiropody services are based at the local hospital out patients department and optical screening is via a local optician. These are both accessed on a needs only basis. Residents are able to choose their own GP and have access to all NHS healthcare facilities in the local community. Additional support is accessed through a team of healthcare professionals where residents can access physiotherapists, occupational therapists, speech therapists, and community dietician and continence advisor. On the day of the inspection one resident was having one to one time with psychologist. Private space had been set up and staff ensured that no interruptions would infringe on this time. The content of these sessions are kept confidential and do not form part of the care plan. Visits to the home from healthcare professionals take place in the resident’s bedrooms. Staff are available provide support to individuals needing to attend outpatient and other appointments. Both residents have chosen not to self medicate and have requested assistance and monitoring with their medication. There is an efficient medication policy supported by procedures and protocols. A previous requirement that medication practices are reviewed has been addressed and the home is now compliant with regulation. The home uses a monitored dosage system. Medication records were checked and have been completed with no omissions noted. There were no out of date medications held in the resident’s home. The home has a returns procedure in place. There are no controlled drugs in use at the time of the visit. Training records demonstrate that staff have undertaken accredited training in the safe handling of medicines. 49 Stolford Rise DS0000015082.V355520.R01.S.doc Version 5.2 Page 16 Concerns, Complaints and Protection The intended outcomes for Standards 22 – 23 are: 22. 23. Service users feel their views are listened to and acted on. Service users are protected from abuse, neglect and self-harm. The Commission considers Standards 22, and 23 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 22,23 Quality in this outcome area is good This judgement has been made using available evidence including a visit to this service. Both residents are able to voice their concerns to the registered manager and feel confident that their concerns will be addressed. EVIDENCE: The complaints procedure is produced in a service user-friendly format and is up-to-date. The home has a complaints log. No complaint has been recorded since the last inspection. Evidence was found in the resident’s files, that staff are explaining the complaints procedure to the residents in a one to one sessions. Residents also have meetings attended by staff where they can voice their concerns or make recommendations. The Commission for Social Care Inspection has received no information about complaints or safeguarding adult issues. All staff have received Protection of Vulnerable Adults Training and staff members were able to describe the action that be would taken if they had any concerns about the safety or well being of service users. The inspector was assured that residents’ finances are appropriately managed and monitored by external agents on a regular basis. Residents are assisted with the management of their personal money all transactions are clearly recorded and are subject to random monitoring. 49 Stolford Rise DS0000015082.V355520.R01.S.doc Version 5.2 Page 17 Environment The intended outcomes for Standards 24 – 30 are: 24. 25. 26. 27. 28. 29. 30. Service users live in a homely, comfortable and safe environment. Service users’ bedrooms suit their needs and lifestyles. Service users’ bedrooms promote their independence. Service users’ toilets and bathrooms provide sufficient privacy and meet their individual needs. Shared spaces complement and supplement service users’ individual rooms. Service users have the specialist equipment they require to maximise their independence. The home is clean and hygienic. The Commission considers Standards 24, and 30 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 24,25,26,27,28,29,30. Quality in this outcome area is good This judgement has been made using available evidence including a visit to this service. The home is well maintained and provides a homely, safe atmosphere for its residents. EVIDENCE: 49 Stolford Rise (also called Sheep’s Tor) is a residential home providing care and support to three service users with a learning disability. The home is located in a residential area of Milton Keynes. It is close to local shops and is on a bus route to Milton Keynes where a wider range of activities and amenities are available. The home consists of a two-storey building. All of the bedrooms are single and each service user has their own, separate, individual lounge area. Personal bedrooms and lounges are all lockable and service users choose to use this facility. On the day of the inspection one resident did not want to show the 49 Stolford Rise DS0000015082.V355520.R01.S.doc Version 5.2 Page 18 inspector his rooms this was accepted as his right and staff supported this action. The second resident’s bedroom was viewed with his permission and was well equipped and appropriate to his needs. There is one communal lounge. This is nicely decorated, bright and homely. The kitchen is clean, spacious and well looked after. This is accessible to all service users. On the day of the inspection a new kitchen floor was being laid which was causing minimum disruption to the residents who had been given the opportunity to eat out which they declined. The home is well furnished with good quality fixtures and fittings, which are appropriate to the needs of the current residents. Lighting in communal areas is domestic in character and sufficient to facilitate reading and other activities. The home has a pleasant garden that is maintained by staff and one service user. There are no CCTV cameras in use within the home at the time of the inspection. There are accessible toilets available for service users throughout the home. Laundry facilities are sited so that soiled articles, clothing and infected linen are not carried through areas where food is stored, prepared, cooked or eaten and do not intrude on service users. The home has an infection control policy and the inspector observed this. Instructions are in place for the washing of soiled linen. There are no outstanding maintenance issues found on the day of inspection that would affect the health and welfare of the service users. The home has future plans to renew the carpets and redecorate. Plans have been submitted to convert the garage into and office / meeting room as the present office / come sleeping in room is very cramped and does not provide a very suitable area in which to work. 49 Stolford Rise DS0000015082.V355520.R01.S.doc Version 5.2 Page 19 49 Stolford Rise DS0000015082.V355520.R01.S.doc Version 5.2 Page 20 Staffing The intended outcomes for Standards 31 – 36 are: 31. 32. 33. 34. 35. 36. Service users benefit from clarity of staff roles and responsibilities. Service users are supported by competent and qualified staff. Service users are supported by an effective staff team. Service users are supported and protected by the home’s recruitment policy and practices. Service users’ individual and joint needs are met by appropriately trained staff. Service users benefit from well supported and supervised staff. The Commission considers Standards 32, 34 and 35 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 31,32,33,34,35,36. Quality in this outcome area is good This judgement has been made using available evidence including a visit to this service. Staff are employed in sufficient numbers to meet the needs of the homes residents in a flexible and consistent manner. EVIDENCE: Staff are aware of the organisations policies and procedures and understand how they work, and that of other staff. These policies promote the main aims of the home. The home achieves this through induction, staff training, staff meetings, and supervision sessions. Previous problems with staff attitudes within the home have been addressed and staff involved at the time of the last inspection have been replaced. The current staff group are working in a positive and appropriate manner. There were no staff members under the age of eighteen and there are no staff under the age of twenty one left in charge of the home at any time. At the time of the inspection there are two staff members with an NVQ qualification. 49 Stolford Rise DS0000015082.V355520.R01.S.doc Version 5.2 Page 21 The inspector requested to look at the recruitment files for staff who were on duty at the time. All staff files looked at contains two references, copies of driving licence, certificates of training and a health check. An issue over staff contracts being up to date and accurate was later clarified to the inspector’s satisfaction. There is evidence that staff have had a criminal records bureau check before they commence work and all staff are checked against the POVA register. Staff spoken to confirmed the process of recruitment. There is an induction programme in place to ensure that new staff members are familiarised with the organisation and their roles and responsibilities and provides the staff member with a personal development portfolio. Evidence was found at inspection, that staff are receiving at least four formal recorded supervision sessions and a yearly appraisal. Due to the small size of the home there is a lot of opportunity for staff to have a lot of additional informal supervision. This includes fire safety, moving and handling techniques and core skills training. Training records reflect that staff are received mandatory training and a training programme for the future is in existence. Staff spoken to informally, are very positive about the training opportunities available to them and said they felt supported to do their job. Staff comments include: “ As I am new to the role of support worker I am learning all the time, and have been encouraged greatly by my manager. I have confidence in myself to meet the needs of the residents and enjoy getting to know and understand them even better “ “ Staff and other external professionals interact well for the care of the residents “ What could be improved, “ Improved communication links between Team Leader and staff” “ Going on more holidays with staff with a choice of where they would like to go. This is what we are trying for to get more resources “ 49 Stolford Rise DS0000015082.V355520.R01.S.doc Version 5.2 Page 22 Conduct and Management of the Home The intended outcomes for Standards 37 – 43 are: 37. 38. 39. 40. 41. 42. 43. Service users benefit from a well run home. Service users benefit from the ethos, leadership and management approach of the home. Service users are confident their views underpin all self-monitoring, review and development by the home. Service users’ rights and best interests are safeguarded by the home’s policies and procedures. Service users’ rights and best interests are safeguarded by the home’s record keeping policies and procedures. The health, safety and welfare of service users are promoted and protected. Service users benefit from competent and accountable management of the service. The Commission considers Standards 37, 39, and 42 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 37,38,39,40,41,42,43. Quality in this outcome area is good This judgement has been made using available evidence including a visit to this service. Residents experience the home as being well managed and staffed by carers trained to deliver care in a professional manner. EVIDENCE: The registered manager is experienced in the provision of adult care and has the appropriate qualifications to manage the home. The manager is supported in this by the parent organisation and has access to all the benefits of a large organisation. The registered manager is an NVQ assessor and a qualified counsellor in bereavement. Staff working in the home all have the opportunity to commence N.V.Q ( National Vocational Qualification ) in care. 49 Stolford Rise DS0000015082.V355520.R01.S.doc Version 5.2 Page 23 The home has a complaints procedure in place and a whistle blowing policy, which enable staff and residents to voice concerns that affect the way in which the service is delivered. The home assesses the quality of its service by direct opinion gathering from the current residents. Staff attend regular meetings at which they can feedback issues which affect the delivery of care and make recommendations as to their resolution. Residents also meet and discuss issues, which affect the running of the home these issues are listened to and acted upon. Relatives and professionals visiting the home are asked their opinion on the quality of the service and any ideas they have to improve things All records required for the inspection process were found to be up to date and accurate. The home has the support of a health and safety officer who makes regular visits to the home to check on the health, safety and well being of the residents. From the evidence seen by the inspector and comments received, the inspector considers that this service would be able to provide a service to meet the needs of individuals of various religious, racial or cultural backgrounds. The home is supported by its parent organisation and has access to all the benefits of a large organisation. 49 Stolford Rise DS0000015082.V355520.R01.S.doc Version 5.2 Page 24 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Adults 18-65 have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME Standard No Score 1 3 2 3 3 3 4 3 5 3 INDIVIDUAL NEEDS AND CHOICES Standard No 6 7 8 9 10 Score CONCERNS AND COMPLAINTS Standard No Score 22 3 23 3 ENVIRONMENT Standard No Score 24 3 25 3 26 3 27 3 28 3 29 3 30 3 STAFFING Standard No Score 31 3 32 3 33 3 34 3 35 3 36 3 CONDUCT AND MANAGEMENT OF THE HOME Standard No 37 38 39 40 41 42 43 Score 3 3 3 3 3 LIFESTYLES Standard No Score 11 3 12 3 13 3 14 3 15 3 16 3 17 3 PERSONAL AND HEALTHCARE SUPPORT Standard No 18 19 20 21 Score 3 3 3 3 3 3 3 3 3 3 3 49 Stolford Rise DS0000015082.V355520.R01.S.doc Version 5.2 Page 25 No Are there any outstanding requirements from the last inspection? STATUTORY REQUIREMENTS This section sets out the actions, which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. Standard Regulation Requirement Timescale for action RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. Refer to Standard Good Practice Recommendations 49 Stolford Rise DS0000015082.V355520.R01.S.doc Version 5.2 Page 26 Commission for Social Care Inspection Maidstone Office The Oast Hermitage Court Hermitage Lane Maidstone ME16 9NT National Enquiry Line: Telephone: 0845 015 0120 or 0191 233 3323 Textphone: 0845 015 2255 or 0191 233 3588 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI 49 Stolford Rise DS0000015082.V355520.R01.S.doc Version 5.2 Page 27 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!