Latest Inspection
This is the latest available inspection report for this service, carried out on 4th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for 5 Prince of Wales Road.
Annual service review
Name of Service: 5 Prince of Wales Road The quality rating for this care home is: The rating was made on: two star good service 1 8 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Annie Foot Date of this annual service review: 1 7 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 5 Prince Of Wales Road Dorchester Dorset DT1 1PW 01305251935 Telephone number: Fax number: Email address: Provider web address:
www.drh-uk.com Dorset Residential Homes Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 8 0 A maximum of 5 service users who have physical disbility may be accommodated at any one time. The registered person may provide the following category of service only: Care home only - Code PC Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service ` Encombe is situated in Prince of Wales Road, close to the town centre of Dorchester and provides a short stay residential care facility for learning disabled adults who otherwise will generally be living in their family home. Around thirty adults use the service and the home is able to accommodate up to eight service users at any one time, with facilities for up to 4 service users who have additional significant physical disability. 1 8 1 1 2 0 0 8 Annual Service Review Page 2 of 6 The length of stay at Encombe can be from a few hours to a number of weeks and is arranged to meet the needs of service users and their supporters; most stays are arranged in advance, but the home will respond to a crisis situation where possible. The home provides staff throughout the 24-hour day, including awake and sleep-in staff. A copy of the last inspection report is available directly from Encombe or from Dorset Residential Homes head office in Dorchester. Current fees are £987:00 per week but may vary according to the individuals support needs. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection which took place on 18 November 2008. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and detailed and gave us all the information we asked for. The AQAA tells us that the following changes have been made as a result of listening to what people using the service have said: several purchases made to make the environment more homely offering further sensory stimulation. The house vehicle has been changed from a large minibus to a people carrier type vehicle with 1 wheelchair space and 3 passenger seats allowing easier access to the local and wider community. Most of the staff at Encombe are able to drive this vehicle which gives greater choice of activities to the service users staying at any one time. Over the past year the home have continued to work closely with parents, Day services, community and social work teams involved with the Service users that have respite at Encombe and those that may require respite in the future, to try to recognise in advance where possible an emergency or crisis situation may be developing. The AQAA reports that this approach has enabled staff to minimise the impact on the provision of respite care to all service users and their families, whilst absorbing the emergency respite stays alongside planned visits with minimal disruption to the service provided to others. The booking system has been reviewed and has meant that the home is more able to use and spread resources to suit client and home requirements. There is an open accessible complaints procedure in place. No complaints were Annual Service Review Page 4 of 6 received in the last year. Encombe provides a warm, welcoming and safe environment. All of Encombes rooms are decorated in a way as to feel homely and comfortable and have been redecorated in the last 12 months. Staff have started to individualise the bedrooms with the intention of making each room easier to identify for the service users when they come and stay. In the last year the service has provided support to 26 young adults. 7 full time and 5 part time staff are employed at the home. 4 members of staff left their employment during the year. 12 permanent care staff are employed. Of these, 9 have achieved and NVQ level 2 or above in care. All staff receive induction training. 12 staff have received training in the protection and control of infection. There are a comprehensive range of policies and procedures in operation at the home. The majority are regularly reviewed but some have not been reviewed since 2002. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. There is no evidence to indicate that outcomes for people who use the service have changed since the last inspection of the service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 18 November 2011. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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