Latest Inspection
This is the latest available inspection report for this service, carried out on 30th July 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for 59 Bury Road.
Annual service review
Name of Service: 59 Bury Road The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Laurie Stride Date of this annual service review: 3 0 0 7 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 59 Bury Road Gosport Hampshire PO12 3UE 02392587329 Telephone number: Fax number: Email address: Provider web address:
www.caremanagementgroup.com Care Management Group Ltd Name of registered provider(s): Name of registered manager (if applicable) Mrs Diane Corbett Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 6 0 The maximum number of service users who can be accommodated is: 6 The registered person may provide the following category of service only: Care home only - PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following category: Learning disability - LD Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service This service was registered in May 2005 and is owned by the Care Management Group. The provider has two houses next door to each other in Bury Road and they are registered separately. The house has been refurbished to a good standard and provides a home for up to six people who have a learning disability and/or autism and challenging behaviours. Each person has a single room with en-suite facilities and
Annual Service Review Page 2 of 6 Manager registered 27/03/09. access to the communal areas. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection that took place on 13th August 2008. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The homes annual quality assurance assessment (AQAA) gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know some of the further improvements they need to make. For example, the service has increased the focus on person centred work and has plans to further develop communication systems to support people who use the service to express their needs and wishes. Increased emphasis has been put on introducing new activities and encouraging people who live in the home to access community amenities of their choice which has had positive effects on their self-image and wellbeing. There are also plans to develop the staff team through training such as nutrition and nutritional screening. Two staff members have been booked on a distance learning college course in Equality and Diversity and further training for all staff will be made available. People who use the service are increasingly being involved in more aspects of the running of the home and making choices in relation to their personal space as well as communal areas. The maintenance worker is now allocated to spend one day a week at the service, which has improved maintenance records. The AQAA told us that in the last twelve months the home had received four complaints, each of which had been resolved within 28 days. A social care professional told us that the service has always responded appropriately if they or another person have raised any concerns. The home has made two safeguarding referrals and has kept us informed of incidents affecting people who use the service. Annual Service Review Page 4 of 6 We received comments through our survey questonnaire from six of the people who use the service, who were supported by the manager and staff to complete the questionnaire. The responses indicated that people who live in the home can do what they want to do during the day, in the evenings and at weekends. The information from the questionnaires told us that people who use the service are being supported to develop skills, use public transport and to try new experiences. We also received comments through our survey from a social care professional who has contact with the service. Their responses indicated that peoples social and health care needs are being properly monitored, reviewed and met by the service and that the home always seek advice when necessary. They confirmed that the home supports people to live the life they choose as much as possible and that the services managers and staff have the right skills and experience to support people living at the home. The social care professional told us The service has a very positive approach to the residents. Residents are valued and respected. They operate within a stronng person centred framework and always involve residents to make positive choices in their lives. A very valuable service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 13th August 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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