Latest Inspection
This is the latest available inspection report for this service, carried out on 11th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for 61 New Road.
Annual service review
Name of Service: 61 New Road The quality rating for this care home is: The rating was made on: two star good service 2 3 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Chris Johnson Date of this annual service review: 2 3 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 61 New Road Netley Abbey Southampton Hampshire SO31 5AD 02380453347 Telephone number: Fax number: Email address: Provider web address:
www.new-support.org.uk Dimensions (NSO) Ltd Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 6 0 The maximum number of service users to be accommodated is 6. The registered person may provide the following categories of service : Care Home only - (PC) to service users of the following gender : Either Whose promary category needs on admission to the home are within the following categories : Learning Disability (LD) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 61 New Road is registered to provide care and accommodation for 6 people with learning disabilities. The service is provided by New Support Options and the building is owned by Downland Housing Association, who is responsible for maintenance. Each person has their own single bedroom and has access to communal bathrooms, lounge, dining room, conservatory, kitchen and garden. The home is located within 50 metres of local shops and pubs in the village of Netley Abbey. 2 3 1 0 2 0 0 8 Annual Service Review Page 2 of 6 Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA). It gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. We sent surveys to fourteen members of staff, all six people living at the home, a care manager and an advocate. At the time of writing this report we had received completed surveys from ten members of staff and everyone that lives at the home. Due to the communication needs of people who use this service they were given assistance to complete their surveys by another manager within the organisation. The last time that we inspected this home was the 23 October 2008. That inspection did not raise any concerns and one requirement was made regarding staff training. All outcome areas were judged to be good. The last time that we visited this home we found that, People were confident the home could meet their needs and that the home carried out a good assessment before a person moved into the home, to ensure their needs would be met. Information provided in the AQAA provided evidence that thorough assessments continue to be carried out. People living at the home tells us that, they were provided with sufficient information to enable them to decide whether the home was right for them. Annual Service Review Page 4 of 6 People living in the home tell us that they continue to be able to do as they wish during the day, evening and weekend. The AQAA states that, We enable the people living here to make choices about what they want for themselves. To ensure that this does take place each person has an advocate, who will act on their behalf. The last inspection found that, the home supported people to have choices to take part in activities and to maintain contact with friends and family. The AQAA provided evidence that people are still able to take part in activities of their own choosing. Several members of staff have commented howver, that they feel people should be able to engage in more activities. No complaints or concerns have been reported to the Care Quality Commission or the predecessor organisation the Commission for Social Care Inspection since the last inspection.Nine out of the ten members of staff who returned a survey said that they knew what to do if someone raised concerns about the home. However one responded that they did not know. Everyone living at the home told us that they knew who they could speak to if they had any concerns. Data and information recorded in the AQAA provided sufficient information to demonstrate that the home has relevant policies and procedures for the safe running of the home and peoples protection. There are no current concerns regarding the management and running of this home or the safety of the people who live there. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 23 October 2011, within three years of the last key inspection. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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