Care Home: 70 and 72 Worting Road

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Annual service review Name of Service: 70 and 72 Worting Road The quality rating for this care home is: The rating was made on: three star excellent service 1 7 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Peter McNeillie Date of this annual service review: 0 3 1 1 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service Address of service: 70 and 72 Worting Road Basingstoke Hampshire RG21 8TP 01256844057 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Advance Housing and Support Ltd Number of places (if applicable): Under 65 Over 65 8 0 The maximum number of service users to be accommodated is 8. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disability (LD). Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 70/72 Worthing Road is a care home owned and managed by Advance Housing and Support Ltd registered to provide care, support and accomodation for to to eight persons with a learning disability. All of the residents are accomodated in their own single bedrooms in a home that consists of two semi-detached properties converted into one which is located in a residential area within walking distance of Basingstoke town centre close to shops and community facilities. Annual Service Review Page 2 of 7 1 7 1 1 2 0 0 8 Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service; these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organizations. What other people have told us about the service including responses to a CQC satisfaction survey completed by residents staff and health /social care professionals. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgment is that the home is still providing an excellent service and that they know what improvements they need to make. Responses by staff social care professionals, health care professionals and residents our satisfaction survey was positive. Staff told us: Prior to be employed criminal record bureau checks and references were carried out, they received a good induction and training, are well supported and are aware of the procedures to follow should they suspect any residents is being abused. Residents or their representatives wrote: I am helped here every day and the staff are really kind. I have live here for x years, everything has been just fine. I wish for nothing more. Health care professionals told us the home is good at caring and supporting residents, and addressing their needs and treating them as individuals. In their AQAA the agency told us We do the following to ensure that race, gender identity, disability, sexual orientation, age, religion and belief are promoted and incorporated into what we do; As part of induction all staff within Advance receive training on Equality and Diversity, through the Inclusion Unit. Work is done on a continous basis for service users to have a greater understanding and acceptance of equality and diversity. Advance developed a Diversity Strategy and Planning Group which created a dedicated strategy and action plan for better meeting the needs and aspirations of diverse groups within the communities that Advance serves. This document is publically available and is called Serving Diversity.The organisation has policies and procedures covering equality and Annual Service Review Page 4 of 7 diversity to ensure that the needs and preferences of minority groups are recognised and met in service delivery, governance, contracting and employment. We also have policies and procedures to prevent and intervene when discriminatory behaviour is directed at our Service Users. We carry out comprehensive staff training on Equality and Diversity Strengthened our diversity focus and our capacity to meet diversity objectives. Promoted more inclusion of Service Users via advisory and focus groups, conferences and through the carrying out of a Service User Diversity Survey.Updated Key documents including Complaints,information Application Form, and T.S Agreements into other languages.Procured a Translation Line.Incorporated the use of photosymbols which have been used across a number of documents.Updated the application process etc to enable collection of diversity data for analysis. Future developments include: Extend membership of the Diversity Strategy and Planning Group to include Service Users. Collate and analyse comprehensive information about our service user profile to enable more strategic planning of services to meet the diverse needs of service users and also to ensure: the use of equal opportunities and anti discriminatory practice in access to accommodation and services, culturally sensitive services, accessible accommodation, including a Disabled Access Strategy, accessible communications. Including providing accessible communication training, We are piloting Equality Impact Assessments for new Policies and procedures. More responsive to Service User views Better collection of data for monitoring performance Embedding of involvement activities Improved communication with staff via Advance Update and road shows Research and development of the potential of assistive technology within Advance services and beyond to improve independence opportunities for Service Users. Pilots on service evaluation and the Recovery model for people with mental health problems. Improved Health and Safety Audit Forms. User friendly formats have been produced to promote independence for service users; all views of individuals are respected actioned and recorded promptly. Regular monthly discussions are encouraged to gain views of the all individuals service users and staff. New staff member, and staff team have been consistent, reliable, flexible, to met the needs of the service users. Future plans include: More involvement and consultation with hard to reach groups. Enlisting the support of HILT, a partner organization with experience of working with Service Users with complex needs. Design and introduce effective mechanisms to ensure the views of tenants, service users and clients are heard better and taken into account more in the design and delivery of housing, support and employment services and in the governance of Advance, thereby making Advance a truly user led organization. This will include the development of a process for feeding peoples person centered plan objectives into organizational planning. Communicating better with hard to reach groups, through Communication Group. Expand the range of initiatives designed to ensure the services Advance provides reflect the diversity of the communities in which we operate and addresses the needs of individuals and groups that are underprovided for elsewhere. Better record keeping, through new policy and procedures Extending the use of REACH and DREEM by completing the design and implementation of Advances Quality Management System. This will incorporate outcome-focused quality monitoring processes as well as service standards and key performance indicators designed to Annual Service Review Page 5 of 7 meet internal and external requirements. DREEM and the new REACH standards for supported living will be used to help improve the quality of our services. It is intended that the Quality Management System will be comprehensive, and make a significant contribution to actual service delivery. More accessible services, via the Disability Access Strategy Better Complaints Responses, through training on Customer Care Use of IT to increase efficiency. Planning to carry out IT skills assessments and training for more staff. More work needs to be done with user friendly formats so service users can gain, maintain, or develop life skills. The home has shown that they have managed issues well. No complaints have been received by CSCI the previous regulator or CQC since the last inspection. They work well with us and have shown us that their service continues to provide good outcomes for people who use the service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 17th November 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. 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