Latest Inspection
This is the latest available inspection report for this service, carried out on 16th September 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for 87 Pinkneys Road.
Annual service review
Name of Service: 87 Pinkneys Road The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Helen Dickens Date of this annual service review: 1 3 0 8 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: 87 Pinkneys Road Pinkneys Green Maidenhead Berkshire SL6 5DT 01628626167 F/P01628626167 Telephone number: Fax number: Email address: Provider web address:
www.milburycare.com Milbury Care Services Ltd Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 3 0 The maximum number of service users to be accommodated is 3. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disability (LD). Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 87 Pinkneys Road is a residential home offering twenty-four hour care. The home is registered for three residents with learning and associated physical difficulties.The residents have been living in the home for several years. Milbury Care Services Ltd provides the service.The house is a bungalow with three bedrooms. All of the bedrooms are single and none of them have en-suite facilities. There is one communal toilet and one communal bathroom and there are a variety of aids and adaptations around the building. The home has its own transport as the local public transport
Annual Service Review Page 2 of 7 system is limited and it would be difficult for the residents to access. Current fees are £1428 per person per week. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection on 15th July, 2008. This included: The annual quality assurance assessment (AQAA) that was returned to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Responses to any surveys we sent out. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations including those who commission this service on behalf of social services clients. What other people have told us about the service. A telephone interview with the acting deputy manager on 13th August 2009. What has this told us about the service? The AQAA was returned well within the deadline and completed in detail. It stated that the following improvements have been made in the last 12 months: -The Statement of Purpose and Service User Guide have been developed into pictorial style formats. -The home continues to look at different methods of communication to make information more accessible to individuals where needed. -The home has continued to develop activities opportunities for residents, including offering one off and first time experiences. -Person centred plans are now more accessible to service users and work on these continues. -In relation to complaints and safeguarding adults, service users have been provided with an accessible version of Let us know what you think as well as protection of vulnerable adults procedures. Annual Service Review Page 4 of 7 -Cleaning schedules have been reviewed which has improved the arrangements for keeping the home clean -The driveway has been refurbished to ensure safer access when using the homes adapted vehicle. -Funding has been agreed to start refurbishing and extending the communal areas of the home; this meets a Requirement from the previous inspection in July 2008. -Training arrangements have improved and there is now an in house trainer on fire safety. Surveys were sent out to the service to distribute in June 2009 and four were returned; one from a relative, one from a community health care worker, and two from staff. No concerns were raised in these surveys and a number of positive comments were made including; -We think it is the nearest to a real home that our daughter is likely to have, we are always made most welcome. (Relative) -We care for all our service users as best we can, including getting our service users out into the community. (Staff member) The health care professional who returned a survey ticked Always to all the questions including whether the care service have good assessment arrangements in place, do they seek advice and follow guidance, and do staff have the right skills and experience to support peoples needs? A telephone discussion took place with the acting deputy manager in relation to some issues highlighted on the AQAA. This included the home having fewer than 50 of their staff with a qualification in care as recommended in the National Minimum Standards. The acting deputy manager undertook to speak with the acting manager and look at ways to improve this ratio. It was also noted that some residents who do not have any relatives, also do not currently have any independent advocacy support. The acting deputy manager undertook to speak with the relevant local authority care managers and contact an advocacy support scheme recommended by the Royal Borough of Windsor and Maidenhead. There have been no complaints to the service in the last 12 months, and none have been made to the Commission. There has been one safeguarding adults referral regarding service users at this service and the local authority confirmed this is progressing satisfactorily. The previous report from the inspection on 15th July 2008 concluded that service users are supported to lead as fulfilling a lifestyle as possible, and the provision of personal and health care for service users is of a very high standard. What are we going to do as a result of this annual service review? Annual Service Review Page 5 of 7 We are not going to change our inspection schedule and will carry out a Key Inspection by 14th July 2011. The next Annual Service Review will be completed by 14th July 2010. Annual Service Review Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
