Latest Inspection
This is the latest available inspection report for this service, carried out on 14th April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for 9 Allenby Road.
Annual service review
Name of Service: 9 Allenby Road The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Helen Dickens Date of this annual service review: 1 0 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 9 Allenby Road Maidenhead Berkshire SL6 9BF 01628781261 01628781261 jennifer.olotu@rbwm.gov.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable): Royal Borough of Windsor and Maidenhead The registered provider is responsible for running the service Conditions of registration: Category(ies) : learning disability Conditions of registration: The maximum number of service users to be accommodated is 4 The registered person may provide the following category of service : Care home only (PC) to service users of the following gender : Either whose primary care needs on admission to the home are within the following category: Learning disability (LD) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: The Registered Manager left the service on 24th February 2010 and a replacement is being sought. Number of places (if applicable): Under 65 Over 65 4 0 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 9, Allenby Road is a respite care home operated by the Royal Borough of Windsor and Maidenhead. The home is a purpose built bungalow and can accommodate up to four adults with a learning disability, some of whom have additional physical disabilities. The home is situated in a residential area of Maidenhead and is in easy reach of the
Annual Service Review Page 2 of 6 town centre, local shops and transport. Current fees are from £3.70 to £5.40 per night. Fees quoted above are what clients pay if they are residents of the Royal Borough of Windsor and Maidenhead. There are separate funding arrangements for clients funded by the Health Authority or out of Borough residents. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection on 19/02/2008. This included: The annual quality assurance assessment (AQAA) that was returned to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Responses to any surveys we sent out. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations including those who commission this service on behalf of social services clients. What other people have told us about the service. A telephone interview with the Responsible Individual on 10/03/2010. What has this told us about the service? The AQAA was returned on time and it stated the following improvements had been made within the last 12 months: - More indoor and outdoor activities for service users, including using professional visiting entertainers - Profile beds have been purchased - Made progress on making information more user friendly - Achieved 80 joint reviews with service users, care team, and parents/carers - The number of complaints has been reduced - In house training has improved and policies and procedures have been up-dated - There are hanging baskets and window boxes outside - More bank staff and sessional workers have been recruited Annual Service Review Page 4 of 6 - Seven out of the nine permanent staff have at least an NVQ Level 2 qualification - Bedrooms have been redecorated - A pathway has been laid in the back garden, and bushes and trees have been cut back A selection of surveys was sent out for the service to distribute to service users and other professionals who know this service. The two surveys returned from service users showed they were happy with the service and one, whose relative assisted them to complete the form, added I like going out places. I have nice food and like the visiting play activities. A relative added a comment that the service Cares for our relative and treats her with love. Two staff completed surveys. The comments received included The service meets the needs of families and carers. In answer to what the service could do better, one wrote: Meet the needs of service users. Utilise the transport. The AQAA had noted that it was sometimes difficult to get drivers and the manager had looked at other modes of transport to enable service users to access the community. These comments from staff were passed to the Responsible Individual for further action. No surveys were returned from social or health care professionals. The AQAA asks about which policies and procedures a service has, and when these were last reviewed. A few policies appeared, from the information supplied on the AQAA, to be out of date. The Responsible Individual said that these policies have been up-dated more recently, and newer versions are now available. No complaints have been received to CQC in the last 12 months, and no safeguarding adults matters have been raised in relation to this service. The service had, according to the AQAA, received 3 complaints in the last 12 months and these had all been dealt with within 28 days as set down in their procedures. None had been upheld. At the last Key Inspection, carried out on 19/02/2008, the service was found to provide good outcomes for service users. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will carry out a Key Inspection by 19/02/2011. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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