Latest Inspection
This is the latest available inspection report for this service, carried out on 12th November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for 98 Old Milton Road.
Annual service review
Name of Service: 98 Old Milton Road The quality rating for this care home is: The rating was made on: two star good service 2 7 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Joyce Bingham Date of this annual service review: 0 6 1 0 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: 98 Old Milton Road New Milton Hampshire BH25 6EB 01425638212 Telephone number: Fax number: Email address: Provider web address:
janet.tolson@sanctuary-housing.co.uk Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Sanctuary Care Ltd Number of places (if applicable): Under 65 Over 65 5 0 The maximum number of service users to be accommodated is 5. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disability (LD). Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The purpose of the home is to provide accommodation and address the individual needs of five younger adults who have a learning disability in a person centred way. The home and facilities are domestic in size and situated up a short drive close to the town centre of New Milton. Individual rooms are on the ground and first floors. People have a moderately sized dining room, a lounge and a small garden to share . A car is available but people are also encouraged to use public transport. 2 7 1 0 2 0 0 8 Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received since the last key inspection. This included: --The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well the service meets the needs of people living there. It also gave us some numerical information about the service. --Four surveys returned to us by people using the service (5 requested). A former member of staff who is now supporting the home as a volunteer helped the service users to complete their responses. --Information we have about how the service has managed any complaints. --What the service has told us about things that have happened in the service. These are called notifications and are a legal requirement. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. Currently the service is provided to five service users. We looked at the information in the AQAA and our judgment is that the home is still providing a good service and that they are continuing with improvements. We have learned that staff have undertaken training in nutrition and food preparation to help promote healthy choices in appetising ways to encourage residents to engage with healthy menus while still having freedom of choice. All staff have also received training in food hygiene. Most staff have undergone accredited medication training, and those new staff waiting for it have received in-house training as an interim. The home has also continued to develop the opportunities for greater independence and service user involvement with their own medication. All communal areas have been redecorated and the residents were fully involved in the style of it and choice of colour. The AQAA told us that last year the home commenced a system of Designated Responsible Persons (DRP) with experienced team members taking a lead on certain shifts. The Manager has been through a Leadership Development Programme and the Deputy is currently undergoing a Management Development Programme. The Deputy Manager has completed the A1 Assessors Award enabling the service to offer in-house National Vocational Qualifications (NVQs) and Learning Disability Qualification training. Each of the four people using the service have said they are always treated well and that the staff always listen and act on what they say. All knew who to talk with if they were unhappy about anything and how to complain if they were dissatisfied in any way. The home continues to let us know about things that have happened since our last key inspection. The home has fully co-operated and they have shown that they have Annual Service Review Page 3 of 5 managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and we will do a key inspection by 25 October 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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