Care Home: Aaron House Residential Home

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Annual service review Name of Service: Aaron House Residential Home The quality rating for this care home is: The rating was made on: two star good service 1 4 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Shelagh Murphy Date of this annual service review: 2 1 0 1 2 0 1 0 Annual Service Review Page 1 of 7 Information about the service Address of service: 20 Collegiate Crescent Broomhall Sheffield South Yorkshire S10 2BA 01142660310 01142660310 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Ackroyd House Limited Number of places (if applicable): Under 65 Over 65 25 0 0 25 The maximum number of service users who can be accommodated is: 25 The registered person may provide the following category of service only: Care home only - Code PC To service users of the following gender: Either Whose primary care needs on admission to the home are within the following category: Old age, not falling within any other category - Code OP Dementia - Code DE Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: The home has applied for and been registered to also provide personal care to older people with Dementia. 1 4 1 1 2 0 0 8 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Aaron House is a residential care home, which is based in a large victorian detached house, within its own ground. There is a garden area to the back of the building and car parking spaces to the front. Annual Service Review Page 2 of 7 The home offers personal care for up to 25 older people, who may also have Dementia. The service can offer respite care to older people on a short term basis. Each person has a single bedroom. The bedrooms are based on the ground and first floor of the home. There is a passenger lift to ensure people can access the first floor easily. There are communal dining and sitting rooms on the ground floor and adequate numbers of bathrooms and toilets to meet peoples needs. Over the last year the home has undergone a large scale programme of refurbishment , which is ongoing to ensure all communal and personal areas of the home are safe and homely. If you require more information about the service, the fees or to request a service users guide please contact the manager directly. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we received, or asked for, since the last key inspection. This included, the Annual Quality Assurance Assessment or AQAA report that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys we conducted with people who used the service. Information we have about how the service managed any complaints. What the service had told us about things that have happened in the service; these are called notifications and are a legal requirement. The previous key inspections and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. As well as the above we completed a risk assessment of the service to ensure we had enough information about the service to determine the quality rating has not changed in the past 12 months. What has this told us about the service? The Annual Quality Assurance Assessment or AQAA report was received on time. We looked at the information in the AQAA and our judgement is that the service is still providing a good service and that they know what further improvements they need to make. For example the AQAA report stated that the service would continue to listen to people who use the service and other stakeholders. They said they do this by, We encourage people and their relatives to participate in completing personal care plans so the care provided is given according to the persons needs and wishes. They also told us, We encourage people and their relatives to give us comments on our service by sending regular questionnaires in which we ask them to express their opinion on the service we provide, their views are then collated and audited. The service was able to identify what changes it had made over the last year as a result of listening to peoples views. These included, We have consulted with people and introduced a `small bites menu, as well as tailoring menus to individuals needs and requests. They went on to tell us We have employed an activities coordinator, to meet peoples recreational and social needs. The AQAA report told us that a full refurbishment of all communal areas of the home Annual Service Review Page 4 of 7 had been completed and a programme to refurbish all bedrooms was well underway. This would include redecoration, new carpets and furniture. This was important to ensure that people were living in a homely and safe environment. The service was able to identify the developments they were aiming to achieve over the next 12 months. These included, organising further mandatory and specialist training for the staff team to ensure peoples diverse needs could be met by appropriately skilled and trained staff. The inspection record showed us that the service notified us of incidents required by the regulations. The standards in the service were monitored regularly by a representative of the organisation. This helps to ensure that the service is run in the best interest of people who use it. We received four surveys from people who use the service. When we asked what the home did well they told us, Everything. Cleaning, care and meals are all good. Provides good quality care and attention over the 24 hour period. Attentive and caring staff. Everything is super. When we asked what the home could do better they told us, Nothing as far as Im concerned everything is run very well. Nothing. More variety in selection of food at tea time. Would like something different to sandwiches. Provide breakfast before 9am. One health professional returned a survey to us and they told us that overall, they thought the home provided a good level of care and support to the people who lived there. We sent surveys to five staff. Four staff returned their surveys. Overall, they were all very positive and staff made the following comments about what the service did well. They told us, It meets clients needs and the home is well maintained. The manager and the deputy manager are approachable and effective in addressing any issues. People are provided with good care, we protect their rights and give people choices. The home is welcoming to everyone, we have good relationships with health professionals and visitors. We asked for information from Sheffield City Councils Contract and Commissioning service and they had no concerns about the service over the last year. The AQAA report tells us that the service had an experienced staff team and that, over the last year more staff had gained NVQ2 care awards and are now working towards the NVQ3 awards. This meant that over 70 per cent of the staff team had completed the NVQ2 care award. They also told us the deputy manager was working towards completing the NVQ4 care management award. This was positive and showed the services commitment to supporting staff in developing their skills and knowledge. From our records and information contained in the AQAA we know that there had been no complaints made about the service over the last year. Annual Service Review Page 5 of 7 From the AQAA information we know that there had been no adult safeguarding referral made over the last year from the service. What are we going to do as a result of this annual service review? It is our Statutory responsibility to inspect all care service at least once every 3 years. The completion of the Risk Assessment and Annual Service Review has not changed our view of the quality rating of this service therefore we are not planning to inspect this service before 13th November 2011. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. 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