Latest Inspection
This is the latest available inspection report for this service, carried out on 15th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Aarondale Residential Home.
Annual service review
Name of Service: Aarondale Residential Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Marie Cordingley Date of this annual service review: 0 9 1 1 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: Sunny Brow, Off Chapel Lane Coppull Chorley Lancashire PR7 4PF 01257471571 01257470220 aarondale@highfield-care.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category Conditions of registration: Southern Cross Care Homes Limited Number of places (if applicable): Under 65 Over 65 20 1 0 0 0 28 The registered person may provide the following category of service only: Care home only - Code PC To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP (maximum number of places: 28) Dementia - Code DE (maximum number of places: 20) Mental disorder, excluding learning disability or dementia - Code MD (maximum number of places: 1) The maximum number of service users who can be accommodated is: 48 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Annual Service Review Page 2 of 7 Aarondale is a purpose built care home, situated in a residential area. It is registered to provide care for 48 older people, 28 of whom require personal care, and 20 who have a mental illness or cognitive impairment. The accommodation comprises 5 communal areas, 24 en suite single bedrooms and 24 single bedrooms. There is an open sided garden to the premises and a large rear garden, which is landscaped and enclosed. The home is close to local shops, a post office, a public house and local churches, all of which may be accessed by residents with assistance from staff if required. The fees at the home range from 374 to 480 pounds per week. Items not covered by the fees include hairdressing, incontinence products, chiropody, newspapers and toiletries. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information we have received or asked for since the last key inspection. This included; The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gives us some numerical information such as staffing numbers and qualifications. Surveys completed and returned to us by people who live and work at the home. Information we have about how the service has managed any complaints. What the manager has told us about things that have happened in the home. These are called notifications and are a legal requirement. The previous key inspection and any other visits we have made to the home since the last key inspection. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The manager returned the AQAA to us within agreed timescales and completed it to a very good standard. The AQAA contained a good level of information and demonstrated that the manager constantly monitors all aspects of the service. The manager was able to give a number of examples of changes that had been made since the last inspection to further improve outcomes for people living at the home. The manager also provided a number of examples of changes that had been made as a result of listening to the views and opinions of people who live at the home. These included a review of the homes activities programme and improvements to peoples accommodation. We wrote to a number of people who live and work at the home and asked them to take part in a written survey about the standards of care provided. We received a very good response to our survey and over twenty completed questionnaires were returned to us. Comments included; The care of the residents cannot be faulted, staff are very caring. The care received is very good. As a family we have been very happy, the standard of care shown to the residents is fantastic. Annual Service Review Page 4 of 7 The home does most things well. It gives a high quality of care and is managed well. The home provides a very caring and professional service to residents and significant others. The manager described thorough pre-admission assessment processes in the AQAA. These processes are important to ensure that carers have a good understanding of the needs of people they are supporting. Carers who responded told us that they felt they were given a good amount of information about residents to help ensure they could meet their needs. It was confirmed that there is a comprehensive care plan in place for every resident and the manager advised us that all residents care plans are reviewed on a regular basis. This is good practice and ensures that peoples changing needs are addressed. The manager confirmed that the home has good processes in place to manage peoples medication and ensure that people have access to community health care services when needed. One carer told us There is good communication and involvement with all professionals, e.g, GPs, consultants, district nurses and everyone involved in the residents care. People who live at the home and responded to our written survey told us that they felt their privacy and dignity was always promoted by care staff. In the AQAA the manager stated that the promotion of peoples privacy and dignity was paramount and to this end, a dignity champion had been appointed within the home to help ensure good practice in this area. In general, people told us that they were happy with daily life at the home and were mostly positive about areas such as meals and activities. One relative wrote, Carers do their best to keep residents happy and cheerful. Another commented, There is a very good activities plan, activities go on every day. Most people told us that the quality and variety of food provided at the home was of a very good standard. However one person stated A more varied menu would be greatly appreciated together with hot drinks available at all times. The manager was able to provide a number of examples of improvements made to the environment since the last inspection. These included the development of the unit for people with dementia who now benefit from colour coded bedroom doors and a variety of themed seating areas to choose from. However, several people who responded to our written survey told us that they felt some improvements were still required to some areas in the home. The manager advised us that she had recently submitted a refurbishment plan to her seniors and is awaiting news on whether this will be agreed. We were able to confirm from information provided by the manager that the home has very thorough recruitment procedures in place to help ensure that only suitable people are employed. In addition, there is a comprehensive training programme to ensure that all staff have the necessary skills to carry out their roles well. Over three quarters of the carers at Aarondale now hold National Vocational Qualifications in care at level 2 or above. The manager advised us that as part of the homes ongoing improvement plan, she is ensuring that every staff member is provided with training in working with
Annual Service Review Page 5 of 7 people who have dementia. Staff who responded to our written survey were very positive about the home and its management. One carer wrote, All in all a very happy place to work and this shows in the standard of care given to residents, and another told us, The manager is always available everyday should we have any problems. She is always prepared to listen and will try to solve issues straight away. We have not received any concerns or complaints about the home since their last Annual Service Review. Information included in the AQAA confirmed that the home had not been made aware of any complaints or concerns during this time period. The manager works well with us and keeps us informed about important things that happen in the home. We have not been notified of any incidents to cause us concern. No additional visits have been made to the home since their last Annual Service Review. What are we going to do as a result of this annual service review? We will continue to monitor information about this service and carry out a key inspection when necessary. Annual Service Review Page 6 of 7 Reader Information
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