Care Home: Abbey Lea Care Home

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What the care home does well People spoken with on the visit, comments received from surveys sent to us, and comments received in recently completed surveys organised by the service all tell us that people are generally very happy living at Abbey Lea. One person said `we are kept warmand clean and looked after well`. Another person added. `It`s quite a nice little place. The staff are kind and friendly`. Our surveys responded `always` or `usually` to questions like: Do you receive the care and support you need; Are the staff available when you need them; and Do the staff listen to you and act on what you say. Whilst some people told us in their surveys that they didn`t know how to formally complain, they all said that they had someone they could speak with informally if they were unhappy about something. The manager was able to talk about, and show us, some of the systems the home had put in place to keep people safe and to promote people`s well-being and health. She showed that she had consulted with outside professionals to gain more advice and guidance before introducing these changes. Recent surveys the home has received from healthcare professionals state that Abbey Lea is `a good home to work in, with a warm, caring and interested team of carers who show good respect towards residents`. Another commented that `this is an excellent residential home`. Relatives of people living there also told us they were happy with the home. One said that `we visit regularly and there always seems to be enough staff`. Everything is just fine`. Another commented. `We have no concerns whatsoever`. Bev (the manager) will always contact us with the slightest change in X`s condition`. The home has newly established, well-maintained, safe gardens with raised beds to encourage people to get involved with plantings. There are pictures displayed in the home, of recent social events, and one visitor told us that three people had recently gone into York with the manager on a shopping trip, and then had a meal out. Whilst we visited the home a session of Music to Movement was taking place, which was led by a physiotherapist. The majority of people seemed to be joining in with this activity. One person told us afterwards. `I`ve been doing these exercises. I enjoy doing them`. The home organises other regular events for people to look forward to. Because one person made some negative comments about the food they received, we looked at the foods in the kitchen. There was a lot of fresh fruit and vegetables, as well as good quality `branded` foods. People were seen enjoying fresh apples, bananas, grapes and oranges with their afternoon tea. People who needed extra calories to maintain their well-being were provided with these extra foods. And survey responses suggested that people were happy with the meals they received. Staff surveys told us that they were happy working at Abbey Lea and received enough support from the manager. They said that there were `always` or `usually` enough staff to meet people`s needs. Their comments include `the residents are well cared for, training courses are held regularly and there are lots of activities`. Another added `we work well as a team`. We spoke with one carer and asked what she would do if someone told her that they had been mistreated. She knew what to do and told us that staff get good support from senior managers within the organisation, if the registered manager is unavailable. A good understanding of `safeguarding` helps to keep people safe from harm. What the care home could do better: No requirements nor recommendations have been made as a result of this visit but the home continues to make small changes in order to improve the lives of the people living there. Random inspection report Care homes for older people Name: Address: Abbey Lea Care Home York Road Barlby Selby North Yorkshire YO8 5JP three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Jean Dobbin Date: 0 4 0 5 2 0 1 0 Information about the care home Name of care home: Address: Abbey Lea Care Home York Road Barlby Selby North Yorkshire YO8 5JP 01757213811 01757708523 abbeyleacarehome@aol.com none Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Beverley Ann Emmett Type of registration: Number of places registered: Conditions of registration: Category(ies) : Holistic Care Provision Limited care home 23 Number of places (if applicable): Under 65 Over 65 0 23 dementia old age, not falling within any other category Conditions of registration: 23 0 The maximum number of service users who can be accommodated is: 23 The registered person may provide the following category of service only: Care Home only - Code PC, To service users of the following gender: Either, Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP, maximum number of places 23, Dementia - Code DE, maximum number of places 23 Date of last inspection Care Homes for Older People Page 2 of 9 Brief description of the care home Abbey Lea care home is a two storey mature building with a more recent extension, set in its own well maintained grounds and is situated in the village of Barlby, just north of Selby. On-street car parking is readily available and the village is on a main bus route to the city of York. The home is owned by Holistic Care Provision Ltd and provides long term personal care for up to 23 older people who may have dementia care needs. The home has a dining room and two lounges, and an attractive safe garden for people to enjoy. There are bedrooms on two floors, some of which have en-suite facilities, and a vertical passenger lift aids access to the first floor. Written information about the services and facilities provided by Abbey Lea is available from the home for people to read, and the latest inspection reports are also displayed there. The costs to live at Abbey Lea can be obtained from the manager, who can also advise about any other items which are extra to these fees. Care Homes for Older People Page 3 of 9 What we found: The last key inspection for Abbey Lea took place on 7th June 2007. This is a report on the findings of a random unannounced inspection, which took place on 4th May 2010. For this inspection we considered the following evidence. Information received about the home since the last inspection. Previous reviews completed by the commission. Completed surveys returned by ten people who live at Abbey Lea and by seven staff who work there. The Annual Quality Assurance Assessment (AQAA). This is a self assessment , completed by the manager of the home and gives information about how the home thinks outcomes are being met for people living there, and the improvements they are planning to make, to improve the service still further. During our visit to the home we Talked to three people living there and to two family groups, to get their perspective of what its like to live at Abbey Lea or to visit people there. Looked around the communal areas, such as the lounges and dining room, and saw some of the bedrooms when we were speaking to people living there. Talked to two staff members and observed the general activity in the home, including how staff interacted with people living and visiting there. Talked with the manager about her role and how she satisfies herself that the home is being run in the way people want. We also looked at some of the records the home has to keep to show it is being well run. The registered manager was available throughout our visit, which lasted from 13:30 to 17:00. We provided feedback to the manager at the end of the visit. The inspection showed that peoples health and personal care needs are being appropriately met by a staff group who are well trained and well supported, and who listen to what people have to say. Peoples independence is promoted and they are supported to live individual lives with the risk of them coming to harm being well managed. What the care home does well: People spoken with on the visit, comments received from surveys sent to us, and comments received in recently completed surveys organised by the service all tell us that people are generally very happy living at Abbey Lea. One person said we are kept warm Care Homes for Older People Page 4 of 9 and clean and looked after well. Another person added. Its quite a nice little place. The staff are kind and friendly. Our surveys responded always or usually to questions like: Do you receive the care and support you need; Are the staff available when you need them; and Do the staff listen to you and act on what you say. Whilst some people told us in their surveys that they didnt know how to formally complain, they all said that they had someone they could speak with informally if they were unhappy about something. The manager was able to talk about, and show us, some of the systems the home had put in place to keep people safe and to promote peoples well-being and health. She showed that she had consulted with outside professionals to gain more advice and guidance before introducing these changes. Recent surveys the home has received from healthcare professionals state that Abbey Lea is a good home to work in, with a warm, caring and interested team of carers who show good respect towards residents. Another commented that this is an excellent residential home. Relatives of people living there also told us they were happy with the home. One said that we visit regularly and there always seems to be enough staff. Everything is just fine. Another commented. We have no concerns whatsoever. Bev (the manager) will always contact us with the slightest change in Xs condition. The home has newly established, well-maintained, safe gardens with raised beds to encourage people to get involved with plantings. There are pictures displayed in the home, of recent social events, and one visitor told us that three people had recently gone into York with the manager on a shopping trip, and then had a meal out. Whilst we visited the home a session of Music to Movement was taking place, which was led by a physiotherapist. The majority of people seemed to be joining in with this activity. One person told us afterwards. Ive been doing these exercises. I enjoy doing them. The home organises other regular events for people to look forward to. Because one person made some negative comments about the food they received, we looked at the foods in the kitchen. There was a lot of fresh fruit and vegetables, as well as good quality branded foods. People were seen enjoying fresh apples, bananas, grapes and oranges with their afternoon tea. People who needed extra calories to maintain their well-being were provided with these extra foods. And survey responses suggested that people were happy with the meals they received. Staff surveys told us that they were happy working at Abbey Lea and received enough support from the manager. They said that there were always or usually enough staff to meet peoples needs. Their comments include the residents are well cared for, training courses are held regularly and there are lots of activities. Another added we work well as a team. We spoke with one carer and asked what she would do if someone told her that they had been mistreated. She knew what to do and told us that staff get good support from senior managers within the organisation, if the registered manager is unavailable. A good understanding of safeguarding helps to keep people safe from harm. What they could do better: Care Homes for Older People Page 5 of 9 No requirements nor recommendations have been made as a result of this visit but the home continues to make small changes in order to improve the lives of the people living there. If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 6 of 9 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 7 of 9 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 8 of 9 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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