Latest Inspection
This is the latest available inspection report for this service, carried out on 5th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Abercorn House Nursing Care Home.
Annual service review
Name of Service: Abercorn House Nursing Care Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Kathryn Kirk Date of this annual service review: 2 4 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Fernhill Road Blackwater Camberley Surrey GU17 9HS 0127632773 0127634136 Telephone number: Fax number: Email address: Provider web address:
david.lockley@independentage.org.uk The Royal United Kingdom Benificent Association Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 96 0 96 0 96 0 The maximum number of service users who can be accommodated is: 96 The registered person may provide the following category/ies of service only: Care home with nursing (N) to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP) Dementia (DE) Physical disability (PD) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Abercorn House is a registered care home that provides nursing and personal care for 96 service users in the categories Older Persons, Physical Disabilities and Dementia. The service is located in a residential area of Blackwater, close to some local
Annual Service Review Page 2 of 6 amenities. The Royal United Kingdom Benevolent Association owns the home and also a sister home across the road. The Homes are run under the associations trading name of Independent Age Residents are all accommodated in single rooms. Accommodation is provided over three floors, with passenger lifts to allow access to all parts of the home. There are a number of communal lounges on each floor, with the large lounge on the ground floor fitted with a loop system to assist residents using hearing aids to participate in social activities such as concerts. The home has well-maintained gardens that are accessible to service users including wheelchair users. The e mail address is david.lockley@independentage.org.uk and the web address for the service is www.independentage.org.uk Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information. Eleven surveys returned to us by people using the service. Some of these were completed with the help of a relative. Twelve surveys returned to us by staff. Three Surveys returned to us by visiting health or social care professionals A letter written by a relative that complemented the home. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection which was carried out on 22 October 2007. The last Annual Service Review, which was carried out on 2 October 2008 Relevant information from other organisations. What has this told us about the service? At our most recent key inspection of October 2007, we said that the home provided a good quality of service. In the Annual service Review that we carried out in October 2008 we concluded that it continued to do so. The home sent us their Annual Quality Assurance Assessment (AQAA) when we asked for it. It was very detailed and let us know how the home continues to meet National Minimum Standards and Care Home Regulations. The home sent us their Annual Quality Assurance Assessment (AQAA) when we asked for it. It was very detailed and let us know how the home continues to meet National Minimum Standards and Care Home Regulations. The AQAA also described what improvements have been made over the past twelve months. These included; colour coding areas of the home to help people find their way about, an increase in the number of electric profiling beds, the appointment of clinical nurse managers and improved policies and procedures to include consideration of the Mental Capacity Act. People living in the home tell us that they receive good care and support and say that staff are available when they need them. They are happy with the activities that are arranged and generally like the food. All people said that they know who to speak to if Annual Service Review Page 4 of 6 they are unhappy. They said that the home is always fresh and clean. When we asked them What does the home do well? People said, for example; Staff are always cheerful and caring The home provides outstanding personal, mental health and spiritual care for its residents Provide social events Matron runs a tight and efficient ship and it shows in every aspect of the home The ambiance is welcoming and all staff are friendly and helpful All the staff from top to bottom refer to my father by name, a small but important point Residents are treated like customers would be in a good hotel They are treated with dignity and respect at all times Staff surveyed confirmed that their employer had carried out thorough checks when they were recruited. They also said that they felt that they had enough support, experience and knowledge to meet the different needs of people who live at the home. They said they are provided with relevant training and generally felt that there were sufficient staff to meet the individual needs of all those who use the service. Health and social care professionals also provided positive feedback about the service, one representative comment was Abercorn House provides excellent nursing care for elderly people with a wide range of different and demanding conditions in a very happy and homelike environment. Residents are treated as individuals and receive much warmth and affection from staff. The home is kept spotlessly clean and the food cooked on the premises is extremely good. The registered manager has been in post for over 10 years and clearly provides good leadership of the service. The service continues to let us know about important things that have happened and manages issues well. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 21st October 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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