Latest Inspection
This is the latest available inspection report for this service, carried out on 13th October 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for ABI Homes.
Annual service review
Name of Service: ABI Homes The quality rating for this care home is: The rating was made on: two star good service 1 8 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Joan Browne Date of this annual service review: 1 5 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 34 Dyers Mews Neath Hill Milton Keynes Buckinghamshire MK14 6ER 01908605066 Telephone number: Fax number: Email address: Provider web address:
info@abihomesuk.co.uk Name of registered provider(s): Name of registered manager (if applicable) Mr John Frank-Onyejuba Conditions of registration: Category(ies) : learning disability Conditions of registration: Resuscitate Care Ltd Number of places (if applicable): Under 65 Over 65 5 0 The maximum number of service users to be accommodated is 5. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disability (LD). Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 34 Dyers Mews is a detached property located in a residential area of Milton Keynes and has capacity to accommodate up to five people in single room accommodation. On the day of the inspection there were three service users living in the home. The location of the home enables people living at 34 Dyers Mews to have good access to
Annual Service Review Page 2 of 6 1 8 1 1 2 0 0 8 public transport networks and the facilities of the nearby city centre where there are good shopping, leisure and recreational resources available. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations . Telephone conversation with the director of care. What has this told us about the service? The home did not send us their annual quality assurance assessment (AQAA) within the timescale requested. However, information about what the service does well, what they could do better and their plans for improvement were completed fully. Statistical information was also received. It is clear that the home continues to provide a good service and they know what further improvements they need to make. We received three completed surveys from service users, three staff members and two health care professionals. Service users said that the staff always treat them well, and listen and act on what they say. Surveys informed that service users can make decisions about what they do each day, knew who to talk to if they were not happy and knew how to make a complaint. The following additional comments were noted from service users:I like the staff. They provide well balanced menus. The staff help us a lot and are kind to us. The staff provide healthy nutritious meals. Staff surveys informed that up to date information about the needs of service users is always provided. Staff confirmed that the manager meets with them regularly to provide support and discuss how they are working. The following additional comments were noted: The home takes into consideration the needs of the service users. The home provides safe and comfortable living environment for the service users and motivate staff. A staff respondent raised concerns about shift patterns and this information was fed back to the registered manager to address. The AQAA informed that as a result of listening to people using the service changes in the homes routine had been introduced to ensure that it is run effectively. Care plans for people using the service had been reviewed to incorporate their activity interests. The home demonstrated how equality and diversity are promoted and incorporated into the service delivery. For example, staff undertake equality and diversity training. This means that they are equipped to account for the differences and special needs of particular groups. Records relating to ethnic origin, gender and disability for people using the service and staff are maintained as a means of identifying and monitoring possible areas of inequality. The homes barriers to improvement have been that the managers position had been vacant for some time. The home is a specialist residential care service for adults with Annual Service Review Page 4 of 6 autistic spectrum (ASC) conditions. Some staff employed have a wealth of experience in the care field but not necessarily in (ASC). The home has tried to reduce the impact of these barriers by recruiting an experienced manager. The staff training programme has been developed further to include regular training in autistic spectrum conditions. The AQAA informed that 90 of the staff have achieved at least level 2 national vocational qualification (NVQ) in direct care. There has been one safeguarding referral made within the last twelve months to the local social services who take the lead in all safeguarding matters. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by October 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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