Latest Inspection
This is the latest available inspection report for this service, carried out on 29th September 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Aire House.
Annual service review
Name of Service: Aire House The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Carol Haj-Najafi Date of this annual service review: 1 7 0 7 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 6 Westcliffe Grove Harrogate North Yorkshire HG2 0PL 01423509285 01423509285 aire.house@craegmoor.co.uk www.craegmoor.co.uk Parkcare Homes Ltd Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 8 0 The maximum number of service users who can be accommodated is 8 The registered person may provide the following category of service only: Care home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Learning disability - Code LD, maximum number of places 8 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Aire House is registered to provide personal and social care to eight adults with learning disabilities. The home is a large semi detached house situated close to Harrogate town centre and with good access to the towns services and amenities. The registered provider is Parkcare Homes part of Craegmoor Healthcare. The fees at the time of the site visit on 14th July 2008 ranged from £373 to £1408.80 per week and did not include costs for hairdressing, toiletries and activities. A statement of purpose, service user guide and the latest inspection report are available at the home, which all provide information about the service.
Annual Service Review Page 2 of 6 Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. The AQAA gave us good information about the service. It gave us examples of what they do well, how they have improved and what they want to do better. They told us, All service users have a person centred care plan in line with company policy and procedure which is based on their pre assessment, but is expanded upon with the involvement of the service users and staff team. Staff will encourage individuality and encourage service users to pursue their goals. The home has let us know about things that have happened since our last key inspection and they have shown us that they have managed issues satisfactorily. We received seven surveys from people who live at the home. Staff helped six people complete the surveys; one person told us they completed the form without any support. The surveys told us everyone makes decisions about what they do and everyone knows who to talk to if they are not happy. They surveys also said staff treat people who live at the home well and listen to what they say. We received some good comments about what the home does well, which included staff help me to do the activities I want and it cares for all the service users very well. One person said it could be better if they had more staff. Five surveys told us people know how to make a complaint. Two surveys said people didnt know how to make a complaint. We contacted the manager to find out what systems are in place to make people aware of the complaints procedure. The manager said people receive information in the service user guide and discuss the complaints process during service user meetings. The manager said they were having a service Annual Service Review Page 4 of 6 user meeting the same evening and would go through it again with everyone. We have not received any information about this service that gives cause for concern and would make us think that the current quality rating is not accurate. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 13 July 2010. However we can inspect the service at any time if we have any concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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