Care Home: Alba Rose

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What the care home does well The home places a great emphasis upon people living as full and interesting a life as possible within their capacity, taking into consideration personal preferences. Residents follow their own pursuits and the AQAA shows that the home enables events and chosen recreation to take place. Residents take an active part in the home, for example; choosing menus, reading during services if they wish, designing the garden, planning events and choosing speakers on topics of interest. The home has a regular newsletter and there are good links with the local community. The recreational programme is continually updated to reflect the interests of those at the home. Medication handling has improved as individual medication is now dispensed in named bags from the pharmacy. This means that potential errors of administration are reduced. Each individual is encouraged to develop care plan goals towards which they can work. This means people living at the home are placed firmly in the centre of all care planning. Staff have had deprivation of liberty training with the manager and each person has a checklist on mental capacity to ensure people are enabled to keep as independent as possible and can make choices about the way they live their lives. Staff are developing life histories with each person which build a picture of the whole person throughout their lives, their friends and family, jobs and interests. These histories are supported by photographic records and provide a good basis from which to begin conversation and to allow staff to understandand get to know each person better. The home has installed a cinema system. Many people living at the home were spoken with during the site visit. People had very positive things to say about their lives at Alba Rose. One person said: `We are always going out on a trip. We`ve been around the sea front, to Filey,out for tea and cakes. It`s really lovely.` Another person said: `The staff treat you really well, like you count. It`s as though there is nobody else for them to look after, only you. You never feel rushed.` Another person said: `The meals here are wonderful. We often discuss menus and if we ask for something we always get it.` Another person said; `We have very nice visitors, children, and people with dogs come, people who sing, we have a dance and go out in the bus, and we can do baking. I really enjoy that.` Photographs in the foyer showed people enjoying being involved in a number of activities, including having a personal trainer come to the home to work individually with people to improve their strength and flexibility. What the care home could do better: The service has an excellent quality assurance system. Required improvements are identified by this system and the owner, manager and staff work hard to make sure people get the care they need and enjoy their lives at Alba Rose. Random inspection report Care homes for older people Name: Address: Alba Rose Keldhead Hall Middleton Road Pickering North Yorkshire YO18 8NR three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Karen Ritson Date: 1 3 0 4 2 0 1 0 Information about the care home Name of care home: Address: Alba Rose Keldhead Hall Middleton Road Pickering North Yorkshire YO18 8NR 01751472754 01751477170 albarose@freenetname.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Ann Lesley Barnes Type of registration: Number of places registered: Conditions of registration: Category(ies) : Alba Rose Partnership care home 19 Number of places (if applicable): Under 65 Over 65 19 old age, not falling within any other category Conditions of registration: Date of last inspection Brief description of the care home 0 Alba Rose is situated at the Western edge of Pickering, is set in its own grounds and overlooks a small paddock. It was formerly a convent as well as a private residence, but has now been converted to provide care for nineteen residents on three floors, with a passenger lift. There are seventeen single bedrooms and one shared room, which are on all three levels. All bedrooms except one single have en suite facilities. There are large landscaped gardens providing easy access for residents, and parking is available on site. Alba Rose provides personal and social care for residents over the age of 65 and there are close links with the community nursing team. The home has a minibus Care Homes for Older People Page 2 of 8 Brief description of the care home with wheelchair access, which is used to maintain links with the local community. The home has a statement of purpose and service user guide, which provide information about the scope and nature of the care and facilities on offer. These, with CQC reports, are available on request at the home. Hairdressing, chiropody, papers, taxis, escorted transport to appointments and trips out are not included in the monthly fees. Care Homes for Older People Page 3 of 8 What we found: This random inspection took place on 13th April 2010. A random inspection is one in which select areas of compliance are considered, rather than a consideration of all key areas of care provision. The inspection took six hours. This includes time spent gathering information and examining documentation before and after a site visit and in writing the report. This service provides a three star, or excellent service. Information for this inspection was gathered from the following. 1. Speaking with people using the service. 2. Speaking with staff and the manager. 3. Notifications sent to the commission from the service since the last inspection. 4. The Annual Quality Assurance Assessment (AQAA) sent to us by the service. 5. Examining information regarding the service on the file kept by CQC. 6. Considering comments made by relatives, health care and social services staff. 7. A tour of the premises. The manager and owner were available throughout the site visit. What the care home does well: The home places a great emphasis upon people living as full and interesting a life as possible within their capacity, taking into consideration personal preferences. Residents follow their own pursuits and the AQAA shows that the home enables events and chosen recreation to take place. Residents take an active part in the home, for example; choosing menus, reading during services if they wish, designing the garden, planning events and choosing speakers on topics of interest. The home has a regular newsletter and there are good links with the local community. The recreational programme is continually updated to reflect the interests of those at the home. Medication handling has improved as individual medication is now dispensed in named bags from the pharmacy. This means that potential errors of administration are reduced. Each individual is encouraged to develop care plan goals towards which they can work. This means people living at the home are placed firmly in the centre of all care planning. Staff have had deprivation of liberty training with the manager and each person has a checklist on mental capacity to ensure people are enabled to keep as independent as possible and can make choices about the way they live their lives. Staff are developing life histories with each person which build a picture of the whole person throughout their lives, their friends and family, jobs and interests. These histories are supported by photographic records and provide a good basis from which to begin conversation and to allow staff to understand Care Homes for Older People Page 4 of 8 and get to know each person better. The home has installed a cinema system. Many people living at the home were spoken with during the site visit. People had very positive things to say about their lives at Alba Rose. One person said: We are always going out on a trip. Weve been around the sea front, to Filey,out for tea and cakes. Its really lovely. Another person said: The staff treat you really well, like you count. Its as though there is nobody else for them to look after, only you. You never feel rushed. Another person said: The meals here are wonderful. We often discuss menus and if we ask for something we always get it. Another person said; We have very nice visitors, children, and people with dogs come, people who sing, we have a dance and go out in the bus, and we can do baking. I really enjoy that. Photographs in the foyer showed people enjoying being involved in a number of activities, including having a personal trainer come to the home to work individually with people to improve their strength and flexibility. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. 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