Care Home: Albany House

Similar services:

• Snydale Care Home
• Abbey The
• Larchfield Manor
• Hawkhills
• Beeches The - North Yorkshire County Council
• Carentan House
• Ravensworth Lodge

Annual service review Name of Service: Albany House The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Eileen Engelmann Date of this annual service review: 1 5 0 2 2 0 1 0 Annual Service Review Page 1 of 8 Information about the service Address of service: 5 Woodlands Road Woodlands Doncaster DN6 7JX 01302723203 01302723203 admin@albanycare.co.uk www.albanycare.co.uk Albany Care Limited Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Name of registered manager (if applicable) Ms Kelli Morris Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 0 22 18 Total registration to include 18 beds for dementia Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Ms Kelli Morris was registered as the manager for the service in 2009. Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Albany House is a care home that provides personal care for up to 40 people within the categories of older people and people with dementia. The home is divided into two separate units that are joined by a short corridor. The areas are referred to as Albany House for the older people and Albany Court for people with dementia. Bedroom Annual Service Review Page 2 of 8 accommodation is mainly located at ground floor level, however seven bedrooms are located on the first floor which is accessible by means of a passenger lift. Annual Service Review Page 3 of 8 Service update since the last key inspection or annual service review: What did we do for this annual service review? We last visited the home for its key insepction on 18 January 2008 when we rated it as a 2 star or good service. We completed an Annual Service Review on 26 February 2009 and we were satisfied that the home continued to provide good outcomes for people using the service. What we did for this Annual Service Review We looked at all the information that we have received, or asked for, since the last key inspection. This included The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. As well as the above we completed a risk assessment for the service to ensure we had enough information about the service to determine the quality rating has not changed in the last 12 months. What has this told us about the service? The home sent us their AQAA when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The information in the AQAA tells us that the service has a stable workforce who have access to a robust training and development programme, aimed at giving them the skills and knowledge to meet the diverse needs of the people using the service. In the last 12 months three members of senior staff have attended Dementia Mapping Training at Bradford University. This training enables the staff to have a better understanding of peoples needs and helps them promote the wellbeing of those individuals with dementia. As a result of this training and subsequent observation of Annual Service Review Page 4 of 8 people using the service, who are diagnosed with dementia, the home has introduced new menus for people that include finger foods and snacks for eating in between meals. This has resulted in people gaining or maintaining their weight, even when they do not sit down to meals or are very mobile during the day. Another improvement is the introduction of water coolers to the units, these are to help encourage people to take regular fluids. The AQAA tells us that the service has purchased a mobile sensory unit to offer activities to those people who remain in bed due to their mental or physical conditions. Another activity introduced to the dementia unit is memory boxes where families have been asked to bring in items, photographs and trinkets that will stimualte memories for those living in the home. The home has an ongoing maintenance and decoration programme, but coments from our surveys completed by relatives and staff were that some aspects of the home could be better. People told us areas that could be improved include ensuring toilets are kept clean after use, cleaning spillages such as tea from the furniture and carpets and replacing chipped cups so people can drink safely from these, the service has put together an action plan to overhaul the environment of the home within the next 12 months, this will benefit both residents and families and the home could do to update and improve some of the decor as it is a little dated, but in keeping with a homely environment. Information in the AQAA indicates that the service is aware of the above issues and is taking steps to improve the environment. In the last 12 months the service has decorated the kitchen and put down new flooring, corridors have been redecorated and toilets and bathrooms have been decorated and refurbished. Plans are in place to improve signage within the home to aid people find their way around, with use of colour schemes and focal points in the corridors to show people where they are. We received 8 surveys back from people using the service, 10 back from staff and 2 from social and health care professionals who input to the service. People living in the home tell us that they are happy there. People commented that they get the care and support that they require and staff are readily available to offer help when needed. One individual told us the service monitors care very effectively and communicates well with families. My room is kept clean, fresh and well organised. Staff sometimes help me to eat as I have been losing weight lately, I have gained a little back with their help. I am happy here and the staff attend to all my needs. A relative said Albany House does everything well, my mum had given up when she was at home, but since she came into Albany House I have got my mum back. She loves it in the home and has a lot of friends as well; she particularly enjoys the bingo sessions in the home. The home is clean and fresh, and a very happy and welcoming place to be. My mum loves having her hair done every week, she likes watching television and chatting with her friends. She also does more activities than she did at home. Information from the staff surveys indicates that there are good training and Annual Service Review Page 5 of 8 development opportunities for employees and individuals are offered supervision and support from the manager. Staff told us that communication between staff members is good and we work as a team. We talk to families and health care professionals about any concerns and staff give people lots of encouragement, suppport and love all year round. Entertainment in the home is good and we involve families in the home and Albany House is a warm, welcoming and friendly environment. All staff communicate in a professional manner and support each other. The service focuses on person centred care to meet each persons needs. All staff are well trained and given every opportunity to become skilled and knowledgeable in a wide range of care subjects. Two social and health care professionals responded to our surveys; they told us that the service will take on board any recommendations that are offered about the care being given to people and that staff are usually co-operative and willing to work with other professionals to get the best outcomes for the residents. The two individuals commented that the service accepts people who may show some challenging behaviours as part of their mental health issues. The service adopts a person centred care attitude and the service can usually respond quickly to a request to meet or arrange an assessment, and the staff know their residents well so if you contact them by phone they can answer your queries without referring to documents for all responses. We have not received any formal complaints about the service in the last 12 months. People who use the service and relatives tell us that they are confident of raising any issues with the manager or staff and know how to use the complaints policy and procedure. There have been two safeguarding of adults from abuse allegations made about the service in the last 12 months, these were referred to the local authority safeguarding team for investigation. One allegation related to loss of money from a bedroom and one was an allegation of poor care. Both the allegations were investigated and are now resolved. The AQAA information shows that staff have attended external training events covering the Safeguarding Adults policy within South Yorkshire and the Mental Capacity Act, and are confident of using the systems in place within the service. The home continues to let us know about things that have happened since our last key inspection, they have shown that they have managed issues well. They work with us and have shown that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? It is our statutory responsibility to inspect all care homes at least once every 3 years. The completion of the Risk assessment and Annual Service Review has not changed our view of the quality rating for this service, therefore we are not planning to inspect this service before 17 January 2011. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 8 Annual Service Review Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!