Latest Inspection
This is the latest available inspection report for this service, carried out on 9th February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Alderbank Community Care Centre.
Annual service review
Name of Service: Alderbank Community Care Centre The quality rating for this care home is: The rating was made on: Two star good service 1 0 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review. Has this annual service review changed our opinion of the service? no You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Rukhsana Yates Date of this annual service review: 0 9 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Melville Road Kearsley Bolton Lancashire BL4 8JD 01204337791 01204337794 mandy.woods1@bolton.gov.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Bolton Metropolitan Borough Council Name of registered manager (if applicable): Conditions of registration: Category(ies): old age, not falling within any other category Number of places (if applicable): Under 65 0 26 Over 65 Additional conditions: The registered person may provide the following category of service only: Care home only- Code PC, to service users of the following gender: Either. Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category- Code OP (maximum number of places: 26). The maximum number of service users who can be accommodated is: 26. Have there been any changes in the ownership, management or the service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service: 1 0 0 2 2 0 0 9 no Annual Service Review Page 2 of 6 Alderbank is owned by Bolton Council and is run by their Social Services department. It provides intermediate care for up to 26 older people. The home also provides a day care service for older people seven days a week. Social Services and the Primary Care Trust jointly provide the intermediate care service at Alderbank. Care is provided to these service users by an onsite team of nursing, physiotherapy, occupational therapy, social workers, carers and specialist support staff. Alderbank is in a residential area of Kearlsey, about four miles from Bolton town centre. The home is purpose built, on one level ground floor. It has twenty six single bedrooms, all with washing facilities. The home is divided into three care units, each with their own lounges and dining areas. There is also a large central dining/lounge area (shared with the day care service). There is a central, enclosed garden and a patio area with seating. Limited parking is available at the front of the building. There is no fee for the accommodation as this is paid for by the health authority. Local contact details for the Commission for Social Care Inspection and copies of recent inspection reports are available for people to see. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. A number of people using the service, their relatives, and staff members were sent surveys to gain their comments about the service. What other people have told us about the service. Other information used in this review includes what the service has told us about things that have happened. These are called notifications and are a legal requirement. The previous key inspection report and the results of any other visits that we have made to the service in the last 12 months have also been taken into account. What has this told us about the service? The service was sent their annual quality assurance assessment (AQAA), and returned the completed document by the date we asked for it. The information provided a good description of the work that has taken place over the last 12 months, and the services plans for future development. The information provided indicates that Alderbank has good arrangements in place for consulting and involving people who use the service. People using the centre are provided with opportunities to give their views, through questionnaires and involvement in reviewing their care and progress. Equality and diversity matters are addressed in a number of ways by the service. For example, A Service User Guide is available in pictorial format which explains what people can expect from the service, including how to complain and who to complain to. Staff undertake Cultural Awareness training. Specific needs around gender, culture, and dietary needs are assessed. Since the last inspection, the service has continued to make improvements, including redecoration in some areas, the introduction of a falls prevention strategy, and an increase in staffing levels. The manager recognises that the high level of flexibility needed to respond to admissions at very short notice can result in supervisions and team meetings being cancelled. She now ensures that records reflect decisions regarding service improvements taken in handovers and during informal discussions. We received 9 completed surveys from people using the service and their relatives or representatives, and 8 from staff members. The comments were generally positive with examples such as, the service is excellent in every respect, The staff are very approachable, They provide a lot of care and attention, Most of the carers are excellent, Very good communication with the family. Staff survey responses showed that there is a good, enthusiastic staff team that is well managed and motivated. Comments included, We work well as a team, We provide
Annual Service Review Page 4 of 6 good meals, excellent care and day care, The manager is professional, supportive, acts with integrity; overall an excellent and effective leader. Relatives felt that the environment could be improved in some areas, and that some carers were more approachable than others. Staff highlighted the need for more tailored training for care workers, a review of meals and their timing, and better interaction between staff and the people using the service. The AQAA completed by the manager, and feedback received, shows that the there is an awareness of the areas that need to improve further and action is being taken to act on these. In summary the information we have indicates that the service continues to provide good outcomes for people who use it, and the manager continues to identify and implement improvements. What are we going to do as a result of this annual service review? We will continue to monitor information about this service and will carry out an inspection when required Annual Service Review Page 5 of 6 Reader Information
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