Care Home: Alexander Court

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What the care home does well People living in the home said they were generally happy with the staff and services provided. Comments included: Staff are kind and helpful Staff do their best to make us feel at home. They treat us all like their mothers They are very busy but do their best. They are a fine bunch of people who work hard to meet our needs. We never know what we are having to eat but it is always good. Medication was inspected and it was noted that administration, storage and recording of medication was well managed at the time of the visit. What the care home could do better: Care files viewed during the inspection held little information about the pattern of care for each individual and did not hold sufficient details of care needs, risk assessments or the persons level of ability to make their own decisions about their daily life.The officer in charge advised that staff were in the process of reviewing all care plans to ensure they were person centered and held all relevant detail to enable staff to provide care appropriate to need,choice and capability. It is essential that each care plan gives a comprehensive overview of health and social care needs and of how these needs will be met and how the care and support will be delivered to ensure individualized care is provided to meet all assessed need. Four care staff were on duty during the visit three were established members of staff and one had been provided by a local domiciliary care agency. These staff were observed to be extremely busy attempting to provide care and support to the thirty three residents who were present in the home. Staff said that normally five people are on duty ,however due to holiday and sickness absence only four staff were rostered for duty. The home must employ staff in sufficient numbers and skill mix to meet all the assessed needs of the residents and enable staff to provide care and support at the exact time it is required. Random inspection report Care homes for older people Name: Address: Alexander Court Carnarvon Street Thatto Heath St Helens Merseyside WA9 5QN three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Lynn Paterson Date: 2 8 0 4 2 0 1 0 Information about the care home Name of care home: Address: Alexander Court Carnarvon Street Thatto Heath St Helens Merseyside WA9 5QN 01744818500 01744811541 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Barbara Helen Morrison Type of registration: Number of places registered: Conditions of registration: Category(ies) : Arena Options Ltd care home 37 Number of places (if applicable): Under 65 Over 65 37 old age, not falling within any other category Conditions of registration: Service Users to Include up to 37 (OP) Date of last inspection Brief description of the care home 0 Alexander Court Care home is situated in a residential area of St. Helens, close to shops and local amenities. The home is purpose built and comprises of seven separate cluster areas all of which accommodate small groups of six residents within. Most clusters provide single occupancy bedrooms, lounge and kitchen and bathroom and toilet facilities. 2 clusters have en suite facility. All accommodation is on ground floor level. The home provides a communal dinning room and conservatory/games room area and has large well maintained grounds, which are safe and accessible. Weekly Care Homes for Older People Page 2 of 8 Brief description of the care home fees charged are currently #371.00. Care Homes for Older People Page 3 of 8 What we found: The random inspection visit was carried out on Th April 2010 by one inspector. The visit involved looking at care plans and associated records and speaking with staff and residents. Policies and procedures were looked at and observations made of staff and residents interactions. The home manager had completed an annual self assessment document called an AQAA and information from this was also used to gain information about the service. Feedback about the findings of the visit were given to the officer in charge when the site visit was completed. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 4 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 5 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action 1 7 15 Care plans need to be person 29/06/2010 centered to ensure all assessed needs are identified and care planned in accordance with need Care plans need to be drawn up in partnership with each person living in the home and all assessed needs should be noted and the care and support required detailed as to the care delivery 2 27 9 Residents needs are met by the numbers ans skill mix of staff Residents are provide with the care and support needed to provide person centered care. 04/06/2010 Care Homes for Older People Page 6 of 8 Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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