Latest Inspection
This is the latest available inspection report for this service, carried out on 19th August 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Alexandra Care Home.
Annual service review
Name of Service: Alexandra Care Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
Yes You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Janet Marshall Date of this annual service review: 1 9 0 8 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Park Road South/Wargrave Road Newton-le-willows Merseyside WA12 8EX 01925220963 01925220964 alexandra@fshc.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Tameng Care Limited (wholly owned subsidiary of Four Seasons Health Care Limited) Conditions of registration: Category(ies) : old age, not falling within any other category physical disability Conditions of registration: One named Service User aged 62 Service users to include up to 48 Old Persons and up to 3 Physical Disabilities (PD(E). The Service should employ a suitably qualified and experienced manager who is registered with the Commission for Social Care Inspection. Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Alexandra Care Home is a purpose built home, The home provides nursing and personal care. for 48 elderly persons over 65 The home is situated on a busy road, within a residential area of Newton-le-Willows and is located close to local transport, shops and community facilities. There are 48 single bedrooms, 20 of which have enAnnual Service Review Page 2 of 6 Number of places (if applicable): Under 65 Over 65 0 0 48 3 None suite facilities. The home has 2 hydraulic passenger lifts. The Registered Manager is Mrs Karen Byrne. The fees range from £361.00 - £499.00 per week. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last inspection key carried out in August 2008. The registered provider was asked to provide the Commission with an Annual Quality Assurance Assessment (AQAA). This gives the provider the opportunity to carry out an assessment of the service and to tell us how well outcomes are being met for people using the service, what the service is doing well, what has improved since the last inspection visit and how the service can continue to improve. It also provides us with information on how the provider is promoting equality and diversity within the service and it provides us with data on residents, staffing and policies and procedures. The AQAA was read in detail and some of the information in this has been used to help inform our findings of this annual service review. Surveys were sent to residents and staff. The feedback provided in these is used to help us determine how the home is performing and if there have been any changes to the quality of the service since the last key inspection visit. We have looked at whether there have been any complaints or allegations made to the home or to the Commission about the home and how these have been managed. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. We have looked at any notifications received from the home. Notifications are made about any incidents, which may adversely effect the health and well being of residents and the registered provider has a legal obligation to make these. We have reviewed all information received regarding the home since the last inspection visit. Some of this information may have been received from the owners or manager of the home, from visiting professionals or from direct contacts to the Commission. What has this told us about the service? The AQAA was completed in good detail and returned to us when we asked for it. Details provided in the AQAA showed that a number of new residents have been admitted to the home in the last 12 months. The AQAA told us about the strict processes that are followed before a person decides to move in, so that they can be sure it is the right place for them to live. We were also told in the AQAA that a number of new staff have started work at the home since the last key inspection. The AQAA showed that strict recruitment processes were followed before they were allowed to start work and they then took part in induction training. The AQAA also told us that all staff are provided with relevant training and that a number of them have either got or are working towards a National Vocational Qualification (NVQ) in Care level 2 or above. No surveys were returned to us at the time of writing this report. We were told in the AQAA about a number of improvements, which have been made to Annual Service Review Page 4 of 6 the home in the last 12 months, they include Parts of the home have been improved making both the inside and outside of the home more comfortable for the residents. Staffing levels during the night have been increased to ensure that residents needs are fully met. The AQAA showed that all the required policies, procedures and codes of conduct are available at the home and they have been reviewed and updated in the last 3 years. It also told us that systems and equipment used at the home have been serviced or tested as recommended by the manufacturer or other regulatory body. The manager of the home continues to let us know about things that have happened since our last key inspection, including sending us notifications, and they have shown that they have managed issues well. We have have received no complaint about the home since the last inspection. The AQAA told us that 8 complaints have been made directly to the home and most of them were resolved within 28 days, 1 is waiting an outcome. After reviewing all the information we have about the service since the last key inspection we have concluded that the service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We will continue with our inspection plan for this service. We will carry out a key inspection, which will include a site visit to the home by 20th August 2010 We can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using it. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
