Latest Inspection
This is the latest available inspection report for this service, carried out on 4th November 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Alexandra Court.
Annual service review
Name of Service: Alexandra Court The quality rating for this care home is: The rating was made on: two star good service 0 8 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Stevie Allerton Date of this annual service review: 0 4 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 333 Spen Lane West Park Leeds LS16 5BS 01132743661 01132179555 courtalexandra@yahoo.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Mrs Jacinta Jackson Conditions of registration: Category(ies) : old age, not falling within any other category Mr Charles Wray Nelson Number of places (if applicable): Under 65 Over 65 0 24 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Alexandra Court is a privately owned care home with 24 registered places for older people. Personal care only is provided, with any nursing support provided by the district nursing service. The accommodation is provided over two floors with the first floor being reached by a passenger lift. An extension to the original building has bedrooms with en suite facilities. Lounge and dining rooms are situated on the ground floor. There are raised patio areas to the rear of the building. The home is situated close to the ring road and is easily accessible by car or public
Annual Service Review Page 2 of 6 0 8 0 1 2 0 0 9 transport. There are numerous community facilities close by including churches, GP, dentists, opticians, shops and a library. Information about the home and the services provided is available to prospective residents in the form of a Statement of Purpose and service user guide that are available at the home. Fees at the time of the last key inspection in January 2009 were £420 for a single room to £435 per week for a single room with en suite facilities. Fees are subject to annual review and up to date information can be obtained from the manager at the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection on 8th January 2009. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people. It also gave us some numerical information about the service; surveys returned to us by people using the service, the staff and other people with an interest in the service; information we have about how the service has managed any complaints; what the service has told us about things that have happened in the service (these are called notifications and are a legal requirement); the previous key inspection and the results of any other visits that we have made to the service in the last 12 months; relevant information from other organisations; what other people have told us about the service. What has this told us about the service? The manager completed the AQAA fully. We got good information from this. It was very detailed with clear evidence of how the service has improved since the last key inspection. They are able to think of new and creative ways to make sure that their service is able to do the things that matter to people. The manager said that they had been able to hold more informal gatherings to allow for residents families to be more actively involved in the day to day running of the home. As a result of consulting with residents, their families and professionals involved in their care, changes have been made to staff rotas, menus, activities and outings, seating arrangements, lighting, decor and furnishings. Further improvements are planned, including improving choice on menus, increasing activities and purchasing new furniture. People always tell us they are happy here. Comments on surveys included: its a first class establishment, They provide a good environment and make people feel wanted. Relatives said: We are very happy with the home so far, aside from the wonderful care my aunt receives, the home is always clean and smells lovely, Alexandra Court has a warm, welcoming atmosphere from the second you step through the door, the owner is always around to have a chat to and they are always wanting feedback to see what they can improve on, an excellent laundry service, food is excellent, high quality, well prepared, staff are always cheerful, many go the extra mile to help residents - this includes the cleaners, the hands-on approach of the manager is appreciated. Annual Service Review Page 4 of 6 An independent advocate said that they had been visiting the home for years and never had any concerns: the residents always come first.....the care is wonderful. Staff who returned surveys confirmed that they were well trained and supported to enable them to deliver good quality care to people: there is plenty of training for staff and extra given if required. Suggestions for improvement, from residents and relatives, were solely around having more activities for residents to take part in. We are always told about important things that have happened in the service since we did our last key inspection. The service has shown that they manage issues well and they have the interests of the people living there at the centre of what they do. We have not received any concerns about the service in the last year. They have told us that they have not received any complaints. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We think the quality of the service might have improved since the last key inspection. We will do a key inspection by 8th January 2011 to review our assessment of the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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