Care Home: Allport Road (86)

Similar services:

• Clover House
• Parkside
• Park Lodge
• Mere Hall View
• St Bonaventures
• Hudson Road
• Whitewalls
• Home Farm

What the care home does well 86 Allport Road and the Wirral Autistic Society constantly review their practice in order to improve the service offered to the people living in the home. This helps to ensure that the home is able to respond to changing needs, which in turn enables people to maintain as much independence as possible. There is strong commitment from everyone working at the home that helps to ensure that the quality of care is provided to an excellent standard. People are treated with respect and dignity.We found that staff members were able to demonstrate an awareness of the diverse needs of the people they were caring for. An Equality and Diversity policy is in place. Positive and warm relationships were seen to exist between service users and staff members. Comprehensive care plans are in place to ensure service users` needs are met and we consider that the overall quality of record keeping within the home is of a high standard. The home is well placed which enables service users to access local facilities. It is well maintained, furnished and decorated to a good standard and provides a comfortable and very homely environment for service users. 86 Allport Road has an open visiting policy and service users are encouraged to keep in touch with family and friends. There are plenty of opportunities for staff members to attend training courses and the society ensures that the training provided equips staff with the knowledge needed to work with and support the resident group. What has improved since the last inspection? The home had no outstanding requirements at the last inspection and the two recommendations made have been addressed. Further improvements have either been made or are be undertaken in order to help ensure that the service users continue to live in comfortable and safe surroundings. What the care home could do better: We consider that 86 Allport Road is an excellent service so rather than state what they could improve we would expect that the home continue to review its practice in order to ensure that the very high standard of care provided to the people living there at the present time is maintained. CARE HOME ADULTS 18-65 Allport Road (86) 86 Allport Road Bromborough Wirral CH62 6AG Lead Inspector Paul Ramsden Unannounced Inspection 7th and 11th August 2008 15:45 Allport Road (86) DS0000018963.V368651.R01.S.doc Version 5.2 Page 1 The Commission for Social Care Inspection aims to: • • • • Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report CSCI General Public 0870 240 7535 (telephone order line) This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI www.csci.org.uk Internet address Allport Road (86) DS0000018963.V368651.R01.S.doc Version 5.2 Page 2 This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Care Homes for Adults 18-65. They can be found at www.dh.gov.uk or obtained from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. Allport Road (86) DS0000018963.V368651.R01.S.doc Version 5.2 Page 3 SERVICE INFORMATION Name of service Allport Road (86) Address 86 Allport Road Bromborough Wirral CH62 6AG 0151 334 9698 Telephone number Fax number Email address Provider Web address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) jane.roberts@wirral.autistic.org Wirral Autistic Society Jane Anne Roberts Care Home 3 Category(ies) of Learning disability (3) registration, with number of places Allport Road (86) DS0000018963.V368651.R01.S.doc Version 5.2 Page 4 SERVICE INFORMATION Conditions of registration: 1. Only adults (aged 18 - 64 years) with a learning disability may be accommodated 12th September 2006 Date of last inspection Brief Description of the Service: 86 Allport Road is a detached domestic property situated in a residential part of the Wirral. It provides accommodation to three adults with a learning disability. The home is within walking distance of the local shops and is a few minutes drive away from Bromborough, where there are a selection of shops, banks and leisure facilities. There is access to public transport via the local bus and train services. 86 Allport Road is owned and managed by Wirral Autistic Society. Residents’ accommodation consists of three single bedrooms plus a variety of communal areas; these include a lounge, dining room, which can also be used as a sitting room, two bathrooms, an activities room and a kitchen. There is a large garden with a patio to the rear of the house. The current charges at Allport Road range from £926 - £1736 per week and are based on individual care packages. Further information about fees is available from the home manager or from the society. Allport Road (86) DS0000018963.V368651.R01.S.doc Version 5.2 Page 5 SUMMARY This is an overview of what the inspector found during the inspection. The overall quality rating for this service is 3 stars. This means that the people who use the service experience excellent quality outcomes. This key inspection took place on 7th and 11th August 2008 and lasted for a total of three hours. Paul Ramsden, Inspector, undertook the visit on behalf of the Commission for Social Care Inspection. Any references to “we” in the report refer to the Commission. All of the key standards for young adults were looked at. The first day of the inspection was unannounced and started just before the three service users returned home from their daytime activities. We spoke with the service users, the two staff members on duty and the temporary manager of the service. During the inspection time was also spent in the office examining records held for service users, a sample of maintenance records were also seen and a tour of the house was made. A second visit was made to the head office of the society on 11th August to look at staff recruitment and training files. Feedback on the findings of the inspection was given to the manager and personnel officer as the inspection progressed. This visit was just one part of the inspection. Questionnaires were made available for residents to find out their views and other information received, including the Annual Quality Assurance Assessment (AQAA) was reviewed. At the time of this inspection visit the registered person was covering the manager’s position in another home operated by the society. We have been kept informed regarding this situation and a temporary manager who is already registered with the CSCI has taken over. What the service does well: 86 Allport Road and the Wirral Autistic Society constantly review their practice in order to improve the service offered to the people living in the home. This helps to ensure that the home is able to respond to changing needs, which in turn enables people to maintain as much independence as possible. There is strong commitment from everyone working at the home that helps to ensure that the quality of care is provided to an excellent standard. People are treated with respect and dignity. Allport Road (86) DS0000018963.V368651.R01.S.doc Version 5.2 Page 6 We found that staff members were able to demonstrate an awareness of the diverse needs of the people they were caring for. An Equality and Diversity policy is in place. Positive and warm relationships were seen to exist between service users and staff members. Comprehensive care plans are in place to ensure service users’ needs are met and we consider that the overall quality of record keeping within the home is of a high standard. The home is well placed which enables service users to access local facilities. It is well maintained, furnished and decorated to a good standard and provides a comfortable and very homely environment for service users. 86 Allport Road has an open visiting policy and service users are encouraged to keep in touch with family and friends. There are plenty of opportunities for staff members to attend training courses and the society ensures that the training provided equips staff with the knowledge needed to work with and support the resident group. What has improved since the last inspection? What they could do better: Please contact the provider for advice of actions taken in response to this inspection. The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. The summary of this inspection report can be made available in other formats on request. Allport Road (86) DS0000018963.V368651.R01.S.doc Version 5.2 Page 7 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–5) Individual Needs and Choices (Standards 6-10) Lifestyle (Standards 11-17) Personal and Healthcare Support (Standards 18-21) Concerns, Complaints and Protection (Standards 22-23) Environment (Standards 24-30) Staffing (Standards 31-36) Conduct and Management of the Home (Standards 37 – 43) Scoring of Outcomes Statutory Requirements Identified During the Inspection Allport Road (86) DS0000018963.V368651.R01.S.doc Version 5.2 Page 8 Choice of Home The intended outcomes for Standards 1 – 5 are: 1. 2. 3. 4. 5. Prospective service users have the information they need to make an informed choice about where to live. Prospective users’ individual aspirations and needs are assessed. Prospective service users know that the home that they will choose will meet their needs and aspirations. Prospective service users have an opportunity to visit and to “test drive” the home. Each service user has an individual written contract or statement of terms and conditions with the home. The Commission consider Standard 2 the key standard to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 1, 2 and 5 Quality in this outcome area is good. This judgement has been made using available evidence, including a visit to the service. Prior to being admitted to the home an appropriate assessment would be undertaken in order to ensure that the identified needs of the person concerned could be met. EVIDENCE: The home has an up to date Statement of Purpose and service user guide; this was last updated in April 2008. The statement of purpose includes information about the assessment process, the terms of contract and confirms that service users would be encouraged to visit the home prior to admission when ever possible. The current charges at Allport Road range from £926 - £1736 per week and are based on individual care packages. Additional charges are made for hairdressing, sports and leisure, holidays, clothing and footwear and staff expenses incurred on trips out/holidays, etc. Allport Road (86) DS0000018963.V368651.R01.S.doc Version 5.2 Page 9 There have been no new service users admitted to the home since the previous inspection visit took place. We were told that if a vacancy were to arise at the home the prospective service user would be appropriately assessed before moving in. Information would be gathered from the service users’ carers, social worker and any other relevant agencies. All information gathered during the assessment would be recorded. Allport Road (86) DS0000018963.V368651.R01.S.doc Version 5.2 Page 10 Individual Needs and Choices The intended outcomes for Standards 6 – 10 are: 6. 7. 8. 9. 10. Service users know their assessed and changing needs and personal goals are reflected in their individual Plan. Service users make decisions about their lives with assistance as needed. Service users are consulted on, and participate in, all aspects of life in the home. Service users are supported to take risks as part of an independent lifestyle. Service users know that information about them is handled appropriately, and that their confidences are kept. The Commission considers Standards 6, 7 and 9 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 6, 7 and 9 Quality in this outcome area is excellent. This judgement has been made using available evidence, including a visit to this service. The care plans seen were very well maintained and provided all of the information needed for staff members to be able to take appropriate action to meet an individuals needs; risk assessments were in place to support work with service users and these were being managed in such a way as to maximise independence. EVIDENCE: The care planning documentation held on each service user is comprehensive and has been developed and agreed with them. Where service users are unable to agree to their care plan, relatives have been consulted about the plan of care. The care plans are based upon information obtained during the pre-admission assessment process and cover all identified areas for intervention. Allport Road (86) DS0000018963.V368651.R01.S.doc Version 5.2 Page 11 Information covering each identified area that requires support/supervision or assistance; e.g., morning/weekend routine is available. This helps to ensure to ensure that the staff members are able to meet the individual service user’s needs at all times. Care plans are reviewed when required or at six monthly intervals, where possible all parties involved in the care of the service user attend any review. Guidance is provided for staff to assist service users to make decisions about their own lives and support is given in relation to the service users individual communication needs. During discussions with the manager and the two staff on duty it was clear that they had a good understanding of the people they were supporting and were able to meet their diverse needs. Staff members are working to a very high consistent standard to ensure that people receive the care they need. They monitor a resident’s health and emotional needs daily and there was evidence to show that residents were receiving appropriate support from health care professionals. This included GP’s, community nurses, optician, dentist and chiropodist. A key worker system is in place. Service users are consulted on and participate in all aspects of life in the home. This was evidenced during the inspection when we saw one person doing their laundry. Risk assessment and risk management are addressed within individual care plans and behaviour management guidelines are provided for staff. From discussions with the manager and staff members it was obvious that they were aware of an individual needs and they worked hard at balancing the person’s need for privacy and independence whilst maintaining their safety. Allport Road (86) DS0000018963.V368651.R01.S.doc Version 5.2 Page 12 Lifestyle The intended outcomes for Standards 11 - 17 are: 11. 12. 13. 14. 15. 16. 17. Service users have opportunities for personal development. Service users are able to take part in age, peer and culturally appropriate activities. Service users are part of the local community. Service users engage in appropriate leisure activities. Service users have appropriate personal, family and sexual relationships. Service users’ rights are respected and responsibilities recognised in their daily lives. Service users are offered a healthy diet and enjoy their meals and mealtimes. The Commission considers Standards 12, 13, 15, 16 and 17 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 12, 13, 15, 16 and 17 The quality in this outcome area is good. This judgement has been made using available evidence, including a site visit to the service. The individual interests of service users are promoted whilst maintaining their safety. The staff team ensure that individuals are offered opportunities to take part in a range of activities, including household tasks, that develop skills and promote independence. EVIDENCE: Service users are encouraged to develop their individual skills and all attend day centre during the week where they follow individual programmes and interests. One service user attends college one day each week and two service users have work placements. Links with the local community are maintained and people are supported to participate in community activities either individually or collectively. Each care folder has an activity plan showing the various activities, etc., that are undertaken in accordance with individual preferences. Allport Road (86) DS0000018963.V368651.R01.S.doc Version 5.2 Page 13 A week’s holiday is provided for people on an annual basis. The society has a narrow boat and two holiday lodges which are available to all of its service users. The cost of holiday accommodation, transport and staff expenses are payable by the service users. People are encouraged to maintain family links and friendships and this was evidenced through a discussion with one of the service users. The arrangements for contact with family are written into individual care plans so that staff members can facilitate arrangements for service users to keep in touch with people they want to. Service users also have the opportunity to meet people and make friends with individuals, who do not have their disability, through attendance at social clubs and community activities From observation and discussion the home’s routines are as flexible as possible, although during the week they are governed by going to the day centre, college or work experience placements. Each individual has tasks to undertake in the house depending on their assessed need that are clearly identified in their care plans. All activities undertaken whether in the house or outside are subject to risk assessment. Written guidelines for staff emphasise the need to promote the privacy and dignity of service users. The staff induction also covers these aspects of care. A nutritional assessment is available for each service user and weight is regularly monitored as part of the care process so that any problems or concerns can be identified and addressed. A record of all meals provided is maintained and service users eat their meals together. Although people generally decide on their choice of meals beforehand the menu is altered if they change their minds. Service users are encouraged to participate in meal preparation. Allport Road (86) DS0000018963.V368651.R01.S.doc Version 5.2 Page 14 Personal and Healthcare Support The intended outcomes for Standards 18 - 21 are: 18. 19. 20. 21. Service users receive personal support in the way they prefer and require. Service users’ physical and emotional health needs are met. Service users retain, administer and control their own medication where appropriate, and are protected by the home’s policies and procedures for dealing with medicines. The ageing, illness and death of a service user are handled with respect and as the individual would wish. The Commission considers Standards 18, 19, and 20 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 18, 19 and 20 The quality in this outcome area is excellent. The judgement has been made using available evidence, including a site visit to the home. Care plans give clear guidance to staff to assist service users in the way that meets individual needs and preferences. EVIDENCE: A key worker system operates in the home; this ensures that care is person led, personal support is flexible, consistent, and is able to meet the changing needs of residents. The staff members respect individual preferences and have expert knowledge about individual needs when providing support. Where required, information is available for staff about the assistance and guidance service users need to ensure their personal care needs are met. There are appropriate arrangements in place for service users to access the services of a doctor, dentist, optician and other health care professionals where required. A record of all visits made is maintained on each service users file. Service users are supported and helped to manage their own healthcare in accordance with their abilities. Allport Road (86) DS0000018963.V368651.R01.S.doc Version 5.2 Page 15 There are policies and procedures in relation to the safe handling of medicines available. Where staff provide assistance with the administration of medication, it is signed for. Medication is appropriately stored. All members of staff receive training in the administration of medication; one of the staff members spoken with and the training records looked at during the second day of the inspection confirmed this. We consider that the arrangements for the administration of medication during the inspection were good. As all the service users have lived at the home for a number years, the issues of capacity and consent to the administration of medication have been addressed by the home. Where a service user chooses to self medicate, a risk assessment is carried out prior to this happening. At the time of this inspection one service user was self-medicating and appropriate documentation was available on file. Allport Road (86) DS0000018963.V368651.R01.S.doc Version 5.2 Page 16 Concerns, Complaints and Protection The intended outcomes for Standards 22 – 23 are: 22. 23. Service users feel their views are listened to and acted on. Service users are protected from abuse, neglect and self-harm. The Commission considers Standards 22, and 23 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 22 and 23 The quality in this outcome area is good. This judgement has been made using available evidence, including a visit to this service. Service users and their representatives are able to complain and action is taken to respond to their concerns. Adult protection training for staff is available to ensure the continued safety of residents. EVIDENCE: The previous inspection confirmed that the home has a detailed and illustrated complaints procedure, available in different formats, which was made available to all service users on admission to the home. The complaints procedure is also outlined in the service user guide. The home has received one complaint in the last 12 months; this has now been resolved. An appropriate record to show that the complaint had been dealt with appropriately has been maintained. The home has an Adult Protection procedure (including Whistle Blowing), which complies with the Public Disclosure Act 1998 and the Department of Health Guidance “No Secrets”. The manager and staff members are aware of the appropriate procedures to follow should an incident arise. Staff members receive training in this area. Both staff members and the home’s training records confirmed this. Allport Road (86) DS0000018963.V368651.R01.S.doc Version 5.2 Page 17 Environment The intended outcomes for Standards 24 – 30 are: 24. 25. 26. 27. 28. 29. 30. Service users live in a homely, comfortable and safe environment. Service users’ bedrooms suit their needs and lifestyles. Service users’ bedrooms promote their independence. Service users’ toilets and bathrooms provide sufficient privacy and meet their individual needs. Shared spaces complement and supplement service users’ individual rooms. Service users have the specialist equipment they require to maximise their independence. The home is clean and hygienic. The Commission considers Standards 24, and 30 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 24, 25, 28 and 30 Quality in this outcome area is good. T his judgement has been made using available evidence, including a site visit to this service. Allport Road provides service users with a safe, homely, clean and comfortable home. EVIDENCE: The home is a detached property situated in a residential area and is close to local amenities. It is in keeping with other properties in the area and there are no outward signs that it is a care home. The location and layout of the home is suitable for the current service user group but would be unsuitable for anyone requiring the use of a wheelchair. Allport Road is decorated and furnished in a domestic style and provides a very homely environment for service users. Each person has their own bedroom that is furnished and decorated to reflect their personality. Communal areas consist of a lounge, dining room, two bathrooms with shower faculties and toilets and there is a toilet on the ground floor. Allport Road (86) DS0000018963.V368651.R01.S.doc Version 5.2 Page 18 We consider that the standards of hygiene within the home are good and believe that all of the staff members and, where possible, the people living there work hard at to ensure that the home is well maintained. Allport Road (86) DS0000018963.V368651.R01.S.doc Version 5.2 Page 19 Staffing The intended outcomes for Standards 31 – 36 are: 31. 32. 33. 34. 35. 36. Service users benefit from clarity of staff roles and responsibilities. Service users are supported by competent and qualified staff. Service users are supported by an effective staff team. Service users are supported and protected by the home’s recruitment policy and practices. Service users’ individual and joint needs are met by appropriately trained staff. Service users benefit from well supported and supervised staff. The Commission considers Standards 32, 34 and 35 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 32, 34, 35 and 36 The quality in this outcome area is good. This judgement has been made using available evidence, including a visit to this service. Staff members work positively with residents and families to improve the quality of life of people living in the home. A robust staff recruitment process is in place in order to protect residents from possible harm. EVIDENCE: A staff team of four people who work on a rota basis support the three people living in Allport Road. Two members of staff are on duty at all times when all the service users are at home. At night there is one member of staff on duty who sleeps in. Bank staff from within the society are available to cover the rota if needed. All of the staff members working in the home at the present time have achieved NVQ level 2. Allport Road (86) DS0000018963.V368651.R01.S.doc Version 5.2 Page 20 As all staff files are held centrally at the main offices of the organisation arrangements were made for these to be seen. As no new staff members have been appointed since the previous inspection visit the process that would be followed was discussed and an inspection of files for new starters elsewhere in the society was undertaken. The staff files seen contained all of the required information and a robust recruitment procedure was in place for the protection of residents. The personnel officer confirmed that she was aware that all new staff must be checked against the POVA list and that a satisfactory CRB disclosure must be obtained before employment commences. The society believes that the recruitment of good quality staff members is an integral component in delivering an excellent service. The result of this is that the current team have the skills, knowledge and experience to meet the diverse needs of the residents. New staff members undertake a thorough induction-training programme, which includes both in-house and external training. This meets the National Induction Standards for Care. Copies of induction records were seen on the day of the visit. The home has a training and development programme for staff that is linked to the service and the needs of service users. Computer records are held of all training undertaken by staff and these were looked at during the second day of the inspection. One of the staff members spoken with during the first day confirmed that she had recently undertaken courses in, non-violent crisis intervention, medication, health and safety and food hygiene. All staff members are supervised on a continuous basis; in addition they all receive formal supervision approximately six times a year. Allport Road (86) DS0000018963.V368651.R01.S.doc Version 5.2 Page 21 Conduct and Management of the Home The intended outcomes for Standards 37 – 43 are: 37. 38. 39. 40. 41. 42. 43. Service users benefit from a well run home. Service users benefit from the ethos, leadership and management approach of the home. Service users are confident their views underpin all self-monitoring, review and development by the home. Service users’ rights and best interests are safeguarded by the home’s policies and procedures. Service users’ rights and best interests are safeguarded by the home’s record keeping policies and procedures. The health, safety and welfare of service users are promoted and protected. Service users benefit from competent and accountable management of the service. The Commission considers Standards 37, 39, and 42 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 37, 39, 40, 41, 42 and 43 Quality in this outcome area is good. This judgement has been made using available evidence, including a visit to this service. The home is being well run and managed on a day-to-day basis and there are appropriate procedures in place to make sure that residents are safe. EVIDENCE: At the time of this inspection visit the registered person was covering the manager’s position in another home operated by the society. We have been kept informed regarding this situation and a temporary manager who is already registered with the CSCI has taken over. The temporary manager has obtained a number of qualifications including an NVQ 4 in care and management. An application for his registration as manager has been submitted to the CSCI. Allport Road (86) DS0000018963.V368651.R01.S.doc Version 5.2 Page 22 The staff members working in the house are a strong and committed team who work hard to ensure that the quality of care provided is maintained at as high a level as possible. At the time of the inspection the manager was visiting the home to speak to the two staff members who were on duty that evening and to ensure that everything was running smoothly. The home has a number of systems in place to gather information about the service provided. The society conducts an internal audit, as a whole, on an annual basis. The views of service users are obtained at informal house meetings with staff and individually through key workers. The day service also provides a forum for service users to give their views on the services that they provide. The manager undertakes monthly house checks and Regulation 26 visits are carried out, these identify any areas requiring action and how they are addressed. The AQAA confirmed that all other checks in relation to maintaining a safe environment had been undertaken and dates were provided of training undertaken in relation to health and safety issues. There is a comprehensive health and safety manual as well as policies and procedures in relation to safe working practices in place. The maintenance records demonstrated that the appropriate service contracts were in place. We looked at the records of residents’ personal allowances held in the home; those checked had correct balances and were being well managed. The systems for the recording of any monies held were considered to be good. Allport Road (86) DS0000018963.V368651.R01.S.doc Version 5.2 Page 23 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Adults 18-65 have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME Standard No Score 1 3 2 3 3 X 4 X 5 3 INDIVIDUAL NEEDS AND CHOICES Standard No 6 7 8 9 10 Score CONCERNS AND COMPLAINTS Standard No Score 22 3 23 3 ENVIRONMENT Standard No Score 24 3 25 3 26 X 27 X 28 3 29 X 30 3 STAFFING Standard No Score 31 X 32 3 33 X 34 3 35 3 36 3 CONDUCT AND MANAGEMENT OF THE HOME Standard No 37 38 39 40 41 42 43 Score 4 3 X 4 X LIFESTYLES Standard No Score 11 X 12 3 13 3 14 X 15 3 16 3 17 3 PERSONAL AND HEALTHCARE SUPPORT Standard No 18 19 20 21 Score 4 4 3 X 3 X 3 3 3 3 3 Allport Road (86) DS0000018963.V368651.R01.S.doc Version 5.2 Page 24 Are there any outstanding requirements from the last inspection? No STATUTORY REQUIREMENTS This section sets out the actions, which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. Standard Regulation Requirement Timescale for action RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. Refer to Standard Good Practice Recommendations Allport Road (86) DS0000018963.V368651.R01.S.doc Version 5.2 Page 25 Commission for Social Care Inspection Merseyside Area Office Unit 1, 3rd Floor Tustin Court Port Way Preston PR2 2YQ National Enquiry Line: Telephone: 0845 015 0120 or 0191 233 3323 Textphone: 0845 015 2255 or 0191 233 3588 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI Allport Road (86) DS0000018963.V368651.R01.S.doc Version 5.2 Page 26 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!