Latest Inspection
This is the latest available inspection report for this service, carried out on 25th September 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Andrew Smith House.
Annual service review
Name of Service: Andrew Smith House The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Marie Matthews Date of this annual service review: 2 5 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Marsden Hall Road North Nelson Lancashire BB8 8JN 01282613585 01282611630 janinekelly@stockshall-care.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Conditions of registration: Stocks Hall Care Homes Limited Number of places (if applicable): Under 65 Over 65 12 0 20 0 40 0 The registered person may provide the following category/ies of service only: Care home with nursing - Code N to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP (maximum number of places: 40) Dementia - Code DE (maximum number of places: 12) Physical disability - Code PD (maximum number of places: 20) The maximum number of service users who can be accommodated is: 60 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Andrew Smith Care Home in Nelson is part of a group of homes owned by Stocks Hall Care Homes. It is a two-storey property with a lift to all floors and wheelchair access to all parts of the home.
Annual Service Review Page 2 of 6 No The home is registered to provide both nursing and personal care for up to sixty people in four separate units; providing a twelve-bed dementia unit, eight-bed younger disabled unit, seven-bed rehabilitation unit and a thirty-three bedded unit for older people. The home is located in Nelson across from a school and is close to the local park, community centre and shops. There is a bus service nearby and the home has a small car park. The outside of the home has patios and grassed areas that are accessible to the residents and their visitors. The home has a number of lounges and dining areas on both floors. The home offers single rooms some of which are en-suite; throughout the home are toilets, bathrooms and showers all of which have adaptations to assist the residents. Information about the services that the home offers is provided in the form of a service user guide and is available, with a summary of the most recent inspection report, to existing and prospective residents and their relatives. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection and annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Discussions with the registered manager. Survey information from four people using the service. Information that we have about how the service manages complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The results of the last key inspection and annual service review. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information that we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service and know what further improvements they need to make. The information told us that people are involved in decisions about their care and their opinions are sought about how the home is run. We were told that new staff are recruited safely and receive appropriate training; this will ensure that service users will be looked after by suitable and competent staff. Service users are involved in the selection of new staff; this means they can choose the staff they want to look after them. We did not receive any comments from staff working in the home but we were told that most of them have a recognised qualification in care; this will ensure they have the skills they need to look after people properly. We received comments from four service users. They told us they received the care and support they needed and that staff listened and acted on what they said; this will ensure they get the care they want. Service users also told us that there were suitable activities available; one service user said I like being taken out for walks or trips in the minibus. One visitor said staff are mostly patient and caring and willing to go beyond the everyday expectation of their role. Annual Service Review Page 4 of 6 The home continues to let us know about things that have happened since our last key inspection and have shown us that they have managed issues well. They work well with us and have shown that they continue to provide excellent outcomes for the people who use the service. They told us they have a clear complaints procedure which is available to people and they have had two complaints that have been dealt with properly; this shows that they take complaints seriously. We were told by two of the four service user that they didnt know how to make a formal complaint; the home needs to make sure that everyone understands how to make a complaint if they are unhappy. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 9th October 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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