Care Home: Ashbridge Road (22)

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What the care home does well Ashbridge continues to provide good outcomes for residents. The annual quality assurance assessment highlighted that the home continues to develop the ways in which the individual needs of residents are addressed. We saw that care plans and risk assessments had been prepared with the involvement of residents and their advocates. Care plans referred to residents cultural and religious needs. The home has sought to address these needs through supporting residents to access a Caribbean club and advocates from the African- Caribbean communities. Records showed that residents had regular access to these. Discussions with staff and residents records showed that residents had access to religious groups. We spoke with two of the residents. They both confirmed that staff understood their needs. A resident said, "The staff are good." Weobserved that staff understood the needs of residents. Detailed risk assessments and behaviour management plans had been put in place to identify issues that might affect their safety. This meant that residents needs were being met in ways that maintained their safety and promoted their independence. There have been no safeguarding issues since the last key inspection. The annual service review showed that the home knows how to promote residents safely. We observed that residents were relaxed with staff. Staff training records confirmed that training had been provided for all staff in recognising and responding to safeguarding issues. We spoke with two members of staff. They demonstrated that they understood how to recognise and respond to potential safeguarding issues. Residents can be confident that their safety and well-being is a priority for the home. The complaints record showed that complaints had been dealt with. We found that the complaints policy was available to residents in a pictorial format. This supported residents to understand how they could make a complaint. One complaint had been referred by the Commission to the home for investigation. The home had responded quickly and provided detailed information to show that the issues raised were not proven. Complaints are responded to an open and comprehensive manner for the benefit of residents. The home makes sure that residents are safe. We looked at the Fire safety record. It showed that fire drills and safety checks were being carried out regularly. Accidents and incidents were recorded appropriately. When necessary care plans and risk assessments had been updated to make sure that residents safety was maintained. Staff training records showed that they had received the necessary health and safety training. We spoke with staff who showed us that they knew how to keep residents safe. Residents can be confident that the home considers their continued safety to be a priority. The annual quality assurance assessment showed that Ashbridge knows what further developments it`s needs to make to enhance the well-being of residents. It shows us how the home has continue to provide good outcomes for residents. Regular quality assurance assessments were being carried out. Any issues raised were found to be addressed. The home focuses on improving how it makes the needs of residents. What the care home could do better: There were no areas for improvement identified at this random inspection. Random inspection report Care homes for adults (18-65 years) Name: Address: Ashbridge Road (22) 22 Ashbridge Road Leytonstone London E11 1NH two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Tony Brennan Date: 2 2 0 6 2 0 1 0 Information about the care home Name of care home: Address: Ashbridge Road (22) 22 Ashbridge Road Leytonstone London E11 1NH 02085305339 02085305339 SHERICOCAREHOMES@AOL.COM Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Shirlene Hasmat-Ali Type of registration: Number of places registered: Conditions of registration: Category(ies) : care home 4 Number of places (if applicable): Under 65 Over 65 0 learning disability Conditions of registration: 4 The maximum number of service users who can be accommodated is: 4 The registered person may provide the following category of service only: Care Home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Learning disability - Code LD Date of last inspection Brief description of the care home Sable Care is part of Sherico Care Homes group and provides care, support and accommodation for four adults with a learning disability (inclusive of services for people with challenging behaviour and autism). The home is a four bedded, Victorian style house situated in a residential road in Leytonstone within easy reach of an Care Homes for Adults (18-65 years) Page 2 of 8 Brief description of the care home underground station, bus routes, local shops and amenities. The home has two upper floors, containing four bedrooms, two bathrooms and an office. There is a lounge with an adjacent visitors room/quiet room, a kitchen/dining area and a laundry room on the ground floor. Care Homes for Adults (18-65 years) Page 3 of 8 What we found: This visit was part of the regular inspection programme. We sought to confirm that Ashbridge continues to provide good outcomes for residents. Prior to this random inspection there had been a key inspection and an annual service review. The key inspection identified a number of areas of improvement. These were found to be addressed at the time of the annual service review. The annual service review confirmed that the home Told us that the decor of the home has been refreshed, activities have been increased, the menu has changed according to the preferences of residents, and cultural food and movies have been provided. we spoke with residents and staff who told us that a variety of activities are now available. On the day of the inspection residents went out into the local community. Records showed that residents had been involved with the support of advocates in planning their care so that their individual needs were being met. There had been one complaint raised with the Commission about the home. This concerned staffing levels and the suitability of staff. The registered provider had provided information to show that the complaint was not founded. We looked at the staff rota and found that three staff consistently provided to meet the needs of residents. We saw that on the day of the inspection of three staff and the acting manager were working at the home. All staff have the appropriate information related to their recruitment to confirm that they are safe to work with residents. Staff spoken to confirmed that they had the training and support they needed to meet the needs of residents. We observed that staff knew how to interact with residents to support their well-being. Training records showed that all areas of mandatory training were up to date. There had been training on the management of behaviour and person centred care planning. 80 of staff have completed the national vocational qualification at levels two and three. The acting manager told us that she is starting the national vocational qualification at level four. A resident said, It is nice here. Staff told us that they receive regular supervision. Notes from supervision sessions showed that the relevant issues were covered to support staff to work well with residents. Records and discussions with staff showed that they had regular meetings to work as a team. Residents can be confident that staff have the skills and support to meet their needs. What the care home does well: Ashbridge continues to provide good outcomes for residents. The annual quality assurance assessment highlighted that the home continues to develop the ways in which the individual needs of residents are addressed. We saw that care plans and risk assessments had been prepared with the involvement of residents and their advocates. Care plans referred to residents cultural and religious needs. The home has sought to address these needs through supporting residents to access a Caribbean club and advocates from the African- Caribbean communities. Records showed that residents had regular access to these. Discussions with staff and residents records showed that residents had access to religious groups. We spoke with two of the residents. They both confirmed that staff understood their needs. A resident said, The staff are good. We Care Homes for Adults (18-65 years) Page 4 of 8 observed that staff understood the needs of residents. Detailed risk assessments and behaviour management plans had been put in place to identify issues that might affect their safety. This meant that residents needs were being met in ways that maintained their safety and promoted their independence. There have been no safeguarding issues since the last key inspection. The annual service review showed that the home knows how to promote residents safely. We observed that residents were relaxed with staff. Staff training records confirmed that training had been provided for all staff in recognising and responding to safeguarding issues. We spoke with two members of staff. They demonstrated that they understood how to recognise and respond to potential safeguarding issues. Residents can be confident that their safety and well-being is a priority for the home. The complaints record showed that complaints had been dealt with. We found that the complaints policy was available to residents in a pictorial format. This supported residents to understand how they could make a complaint. One complaint had been referred by the Commission to the home for investigation. The home had responded quickly and provided detailed information to show that the issues raised were not proven. Complaints are responded to an open and comprehensive manner for the benefit of residents. The home makes sure that residents are safe. We looked at the Fire safety record. It showed that fire drills and safety checks were being carried out regularly. Accidents and incidents were recorded appropriately. When necessary care plans and risk assessments had been updated to make sure that residents safety was maintained. Staff training records showed that they had received the necessary health and safety training. We spoke with staff who showed us that they knew how to keep residents safe. Residents can be confident that the home considers their continued safety to be a priority. The annual quality assurance assessment showed that Ashbridge knows what further developments its needs to make to enhance the well-being of residents. It shows us how the home has continue to provide good outcomes for residents. Regular quality assurance assessments were being carried out. Any issues raised were found to be addressed. The home focuses on improving how it makes the needs of residents. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Adults (18-65 years) Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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