Latest Inspection
This is the latest available inspection report for this service, carried out on 14th April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Ashdale.
Annual service review
Name of Service: Ashdale The quality rating for this care home is: The rating was made on: two star good service 1 2 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Peter McNeillie Date of this annual service review: 0 2 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 1 Rakemakers Holybourne Alton Hampshire GU34 4ED 01420549048 01420549269 ashdale@iliace.com winchesterroad@ilg.co.uk Iliace Ltd Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 4 0 The maximum number of service users to be accommodated is 4. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disability (LD). Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Yes. Change of responsible person. 19/08/2009. 1 2 1 2 2 0 0 8 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Four people between the ages of 18 and 65 who have a learning disability can make their home in Ashdale (the Service). At present, the Servivce is full. All of the people have lived there for some years. They are settled and there are no plans for anyone to move on. The premises are an older detached house. Everyone has their own bedroom. Each of these has a wash hand basin. There is a bathroom on each floor. On the ground floor, there is also the lounge, the dining room, the kitchen and the
Annual Service Review Page 2 of 6 laundry. The Service is in a residential street that is quite close to the centre of Holybourne. There is a general store within walking distance. The Service has its own car. The Registered Provider is private company. It runs a number of other similar residential services in the area. People who might want to move in can find out things about the Service. There is a Service Users Guide. This is a brochure that outlines the main things available in the Service. There is also a document called a Statement of Purpose. This is more detailed than the Guide. If you want to find out more about Ashdale you can also have a chat with the Manager. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service; these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service including responses to a CQC satisfaction survey completed by residents staff and health /social care professionals. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what improvements they need to make. Responses by staff social care professionals, health care professionals and residents our satisfaction survey was positive. Staff told us: Prior to be employed criminal record bureau checks and references were carried out, they received a good induction and training, are well supported and are aware of the procedures to follow should they suspect any residents is being abused. Residents or their representatives told us : They were given a choice whether they wished move into the home, make their own decisions know who to speak to if they were unhappy, how to make a complaint, were treated well, staff and managers listen to what they say and the home was always fresh and clean. Individual comments made included: I like the staff (staff named), I like the drivers and I like my activities, cooking, and bike riding, going to church and drumming. Health care professionals wrote in response to our satisfaction survey: Impressed with the service offered. We have had no problems with this service; standard of care seems very good. In their AQAA the home told us We do the following to ensure that race, gender identity, disability, sexual orientation, age, religion and belief are promoted and incorporated into what we do; All staff are given the opportunity to receive induction, trainings, supervision and job Annual Service Review Page 4 of 6 coaching. Staff are all made aware of the Equality & Diversity that is being practised throughout the company. They are treated equally in terms of development and workrelated issues. As part of Ashdales home objectives, all staff are to spend 3 months or more to learn new roles. This will help them develop their knowledge and skills that will assist them to reach their future goals. Their opinions and views are greatly valued. Service users are fully supported to exercise their rights. Their beliefs are recognised and they are supported in this area. Our service users regularly attend Causeway group wherein they join in facilitating church deeds and activities. The disability of our service user has never been an issue when they wish to access the community or any events they want to be part of. Key worker meetings are done individually to ensure that they have equal opportunities to raise their concerns and needs. This approach has been more person centred and has been proven to be more efficient . Future developments include: Regular review is being held to ensure that each service user are treated as individual rather than as a group. Essential Life Plan file is currently being worked on to reflect what and how the service user wants the people to see them as. Staff are continuously being encouraged to take on new roles and are being supported to make them successful. As part of their ongoing plans for improvement in their AQAA we were told in the past twelve months Staff were enrolled to NVQ and near to finishing the units. Individual key worker meetings were being observed and done on a regular basis. Training for staff was updated and regularly reviewed. The home has shown that they have managed issues well. No complaints have been received by CSCI the previous regulator or CQC since the last inspection. They work well with us and have shown us that their service continues to provide good outcomes for people who use the service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 12th December 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
