Latest Inspection
This is the latest available inspection report for this service, carried out on 15th October 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Ashley Lodge Residential and Nursing Home.
Annual service review
Name of Service: Ashley Lodge Residential and Nursing Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Ian Craig Date of this annual service review: 1 5 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Golden Hill, Ashley Lane Ashley New Milton Hampshire BH25 5AH 01425611334 01425619320 AshleyLodgeALL@bupa.com www.bupa.co.uk BUPA Care Homes (CFC Homes) Ltd Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 77 0 77 0 77 0 The maximum number of service users to be accommodated is 77. The registered person may provide the following category/ies of service only: Care home with nursing - (N) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Dementia (DE) - maximum number of places 20 Old age, not falling within any other category (OP) Physical disability (PD). Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Mrs. Moira Baxter is the new responsible individual who is registered with the Care Quality Commission. Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Annual Service Review Page 2 of 6 Ashley Lodge Nursing Home is registered with the Care Quality Commission to provide nursing and personal care to 77 people in the older person category. The service comprises two separate houses on one site. The service includes a unit specifically for those with dementia. The buildings are set in landscaped grounds, which many of the bedrooms overlook. The home is located in Ashley, within close proximity of New Milton, a small country town that offers a range of amenities including library, places of worship, a leisure centre, shops and restaurants. Both houses provide accommodation on two floors and have passenger lifts providing access to their first floor accommodation. The service has communal lounges and dining rooms to meet the needs of the people living there. There is one laundry and one main kitchen that serve the service. There are extra charges for items such as chiropody, hairdressing, toiletries, and private telephone. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included the annual quality assurance assessment, AQAA, that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The service returned the AQAA. It gave us all the information we asked for. Surveys were returned by 2 health care professionals, 14 staff and 15 residents. Some of the residents surveys were completed with the help of a relative. Each resident survey confirmed that enough information was provided about the home which helped them decide if it was the right place to live. 13 of the 15 residents said they have a contract or terms and conditions for staying at the home. One person said that he/she had not received a contract and another person said he/she did not know if a contract was provided. 14 of the 15 residents said that they receive the medical help, as well as the care and support they need. One person said that this was sometimes provided. One person said that the home could be more proactive in helping those who are unable to get out of bed. Health care professionals made the following comments: Manages client care needs well on an individual basis. Works productively with members of the community health care team showing respect for knowledge and experience. Communicates well with GPs and has a good overview of new patients upon arrival allowing seamless medical care. Good provision of dementia care allowing for improved care. Outstanding care and efficiency. Relatives made equally positive remarks: Clean, welcoming, with good medical care. Records are maintained about all aspects of care and are freely available to family to view. My husband is always treated with care and compassion. Its as if hes a close relative to all the carers. Residents said that staff are available when they need them although 2 people said Annual Service Review Page 4 of 6 that the staff response to the assistance call points could be improved. The majority of staff state that the home has enough staff to meet residents needs, although 2 people said that this is only sometimes the case and one other person said that the home could be improved if the staff had more time to talk to residents and relatives. Staff said that they are given up to date information about the care needs of the residents. Surveys from staff also confirm that newly appointed staff have an induction and that relevant training is provided. Health care professionals said the home has, Very good nursing staff, with good clinical knowledge, working with us to provide good care, and, that staff have a Professional attitude. Residents said that there is someone available to speak to on an informal basis if they are not happy. Most people said that they are aware of how to use the complaints procedure although 3 people said they did not. The AQAA states that the complaints policy is displayed in the home. The AQAA states that regular residents and relatives meetings take place and there is a suggestions box so that residents and relatives can raise concerns or improvements they would like to see. The homes management has effectively dealt with concerns that have come to their attention, including liaising with social services. Residents confirm that there are a range of activities that they can take part in. The AQAA states that the home has an activities programme and that relatives are encouraged to join in functions including meals, which was also confirmed by a relative. The home now has a full time activities co ordinator. Residents state that they like the meals. Two staff said the meals could be improved and one person made specific reference to the meals in Forest Suite. The AQAA states that nutritional assessments are carried out for each resident. Residents state that the home is clean and fresh. The AQAA states that there is a redecoration and maintenance plan and that there are revised procedures for hygiene in the home. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 28/10/2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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