Latest Inspection
This is the latest available inspection report for this service, carried out on 14th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Aykroyd Lodge.
Annual service review
Name of Service: Aykroyd Lodge The quality rating for this care home is: The rating was made on: two star good service 0 5 1 2 2 0 0 7 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Julie Playfer Date of this annual service review: 1 4 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: The Crescent Reedley Nr Burnley Lancashire BB10 2LX 01282449004 01282698920 aykroyd@reedley4321.fsnet.co.uk Voyagecare.com Voyage Ltd Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 6 0 The registered person may provide the following category of service only: Care home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Learning disability - Code LD The maximum number of service users who can be accommodated is: 6 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Aykroyd Lodge provides accommodation and personal care for up to six adults with a learning disability. The home comprises of a large detached property, set in its own grounds, in a residential area in Reedley, Burnley. Spacious accommodation is provided in six single bedrooms, all of which have an ensuite facility. There are two lounges, a dining room and a dining kitchen. The garden is extensive, well maintained and accessible to residents. There is wheelchair access to the home at the main entrance, which is on 0 5 1 2 2 0 0 7 Annual Service Review Page 2 of 6 the side of the building. There are limited car parking facilities. The home is located approximately half a mile from Brierfield town centre. The home has a statement of purpose and service users guide, which informs the current and prospective residents about the services and facilities available at the home. Previous inspection reports can be viewed in the home on request or downloaded free of charge from the Commissions website at www.cqc.org.uk. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information we have received, or asked for, since the last annual service review. This included: The annual quality assurance assessment (AQAA), which was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service, such as the staff. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The service sent us their annual quality assurance assessment (AQAA) when we asked for it. It was detailed and gave us all the information we requested. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further developments they would like to make, to ensure that people continue to experience good outcomes. The AQAA told us about improvements that have been made in the last year. For example, all downstairs has been repainted and one persons bedroom has been redecorated in line with his personal tastes. There have also been more individual activities arranged for the people living in the home and the staff have made contact with the Local Authority to investigate what activities are available in area. One person returned a questionnaire, who was assisted to complete the form by a relative. The person indicated that they could do what they wished to do during the day, evening and weekend and staff treated them well. Seven members of staff completed and returned a questionnaire. With the exception of one person, the staff indicated they received training relevant to their role and they were kept up to date with new ways of working. The staff who made comments were satisfied with the level of care provided to the people living in the home. For example, one staff member wrote, We provide a friendly and caring environment and the meals are fresh and well prepared. However, the staff also made some comments about the level of staff provided. This issue was discussed with the Operations Manager, who held Annual Service Review Page 4 of 6 a meeting with the staff to discuss the minimum staffing requirements and the process of contacting the on call manager in the event staffing levels fall below the minimum staffing level of three. The operations manager confirmed there were usually between three and five members of staff on duty during the waking day. Emphasis continues to be placed on staff training and the majority of the staff team have achieved an appropriate qualification. This helps the staff to carry out their role effectively. According to information in the AQAA, staff have been using a computer known as an EL Box (Electronic Learning), to enable them to complete their training at a convenient time. Information in the AQAA informed us that thorough recruitment and selection procedures have been used in the employment of new staff, in order to safeguard and protect the people living in the home. The service has received one complaint, which was received by the commission. The complaint was investigated on behalf of the responsible individual by the operations manager under the homes internal complaints procedure. We received a full report of the investigation and the outcome. From all the information received we have concluded that the home is well managed and continues to provide good outcomes for the residents. What are we going to do as a result of this annual service review? We will continue to monitor information received about the service and will carry out an inspection when required. We can inspect a service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
