Latest Inspection
This is the latest available inspection report for this service, carried out on 11th June 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Barton Lodge Residential Retirement Care.
Annual service review
Name of Service: Barton Lodge Residential Retirement Care The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Ian Craig Date of this annual service review: 1 1 0 6 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Barton Common Road Barton-on-sea Hampshire BH25 5PR 01425617111 01425627310 Telephone number: Fax number: Email address: Provider web address:
www.lovingcare-matters.co.uk Manucourt Limited Name of registered provider(s): Name of registered manager (if applicable) Mrs Andrea Lilian Hardy Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 39 0 39 0 39 0 The maximum number of service users to be accommodated is 39 The registered person may provide the following category of service only : Care home only (PC) to service users of the following gender; Either whose primary care needs on admission to the home are within the following category : Dementia (DE) Physical disability (PD) Old age, not falling within any other category (OP) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: There has been a new manager, Mrs Andrea Hardy. Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service
Annual Service Review Page 2 of 6 Barton Lodge is located in a rural setting on the edge of Barton Common with extensive views over the Solent to the Isle of Wight. It provides residential care for up to thirty-nine people who are older persons and who may have dementia or a physical disability. The home is over two floors and there are lifts to enable people to access both levels. The home is privately owned by Manucourt Limited who also has another home in Hampshire. Recent improvements to the home have resulted in the addition of six new bedrooms with en suite wet rooms. This had not led to an increase in numbers as the home continues to offer shared rooms as singles unless two people express a wish to share. The home has several lounges, large patio area and secure landscaped gardens. A new kitchen, laundry, staff training room and office have also been added recently. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included the annual quality assurance assessment, AQAA, that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment, AQAA, when we asked for it. It was clear and gave us all the information we asked for. We received 12 surveys from residents. These had all been completed with the assistance of a member of staff. It would have been preferable if residents had been given assistance by someone more independent from the home such as an advocate. Residents said the home meets their care needs and the food is good. One person said that the connection with my link care is very poor. 11 surveys were returned by staff who confirmed that they are given up to date information about the needs of the people who live at the home. The Commission received notification from the home of an error in the homes medication procedures. 4 of the staff surveys said that the induction only partly prepared them for their work and 3 surveys said that not enough training is given about health care and medication. Some surveys referred to the need for a longer induction. The manager states that the induction procedure has been revised and is now more comprehensive. Additional staff training in medication procedures has been provided. 5 of the staff surveys said that there are enough staff to meet residents needs with the remainder saying this is sometimes the case. The staff surveys commented that the care needs of the residents are met, that the food is of a good standard and the home provides a homely environment. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 15/07/2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service.
Annual Service Review Page 4 of 6 Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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