Latest Inspection
This is the latest available inspection report for this service, carried out on 2nd September 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Basingfield Court.
Annual service review
Name of Service: Basingfield Court The quality rating for this care home is: The rating was made on: two star good service 2 8 0 8 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Kathryn Kirk Date of this annual service review: 3 1 0 7 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Huish Lane Old Basing Basingstoke Hampshire RG24 7BN 01256321494 01256334064 rachel.barry@hvhs.org.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category physical disability Conditions of registration: Hampshire Voluntary Housing Group Number of places (if applicable): Under 65 Over 65 0 52 52 0 The maximum number of service users to be accommodated is 52 The registered person may provide the following category of service : Care home only (PC) to service users of the following gender: Either whose primary care needs on admission to the home are within the following category: Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Basingfield Court is a care home registered for up to 52 residents over the age of 65 years some of who also have a physical disability. All residents are accommodated in single rooms on three floors of a large detached property set in its own spacious grounds within three miles of Basingstoke town centre. The home is owned and managed by Hampshire Voluntary Housing. 2 8 0 8 2 0 0 8 Annual Service Review Page 2 of 6 Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. We sent surveys to nine service users, five relatives, ten staff and four health and social care professionals. We received two surveys from service users, three staff surveys, one relative survey and two health professional surveys. Information we have about how the service has managed a safeguarding incident. We looked at What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The most recent key inspection for this service took place in August 2008. At this time we found that outcomes for people who use the service were good in all areas. These were, Choice of Home, Health and Personal Care, Daily life and activities, Complaints and Protection, Environment, Staffing and Management and Administration. No requirements were issued as the service complied with Care Home Regulations. Since this time the service has completed an Annual Quality Assurance Assessment. We received this when we asked for it and it answered all our questions fully. This shows us that the service users views about the home are gathered during meetings, which take place every 4 to 6 weeks, through questionnaires and they can also use a suggestion box . People are consulted about their particular needs and wishes as they are involved in the care planning process. As a result of listening to people the service has listed a number of improvements that they have made in the past twelve months. This includes redecoration of some areas and the instillation of new equipment, for example a new bath and a stairlift. They have also developed menu cards to help residents to remember what food they have ordered. The service is able to support residents different needs , for example menus can cater for any particular religious or cultural requirements and staff will support residents to access spiritual services. Annual Service Review Page 4 of 6 People we surveyed were generally positive about the service We received the following comments: The home gives a high standard of care in a friendly homely atmosphere to its residents keeps me well cared for and secure my mother appears settled at Basingfield Court and staff appear friendly and caring The health care professionals said: pleased with the service provided , staff always available (unless dealing with an emergency) and easy to get on with. Have had a few terminally ill patients who have been looked after very well at Basingfield Court pleasant and cheerful atmosphere. good environment One person commented that the residents say that the food is uninteresting and not very varied. Similar comments were made by some, but not all at the last key inspection. The AQAA acknowledges that the home has had some difficulty in the employment of kitchen staff but are working to improve this. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 28th August 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
