Latest Inspection
This is the latest available inspection report for this service, carried out on 9th February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Baytree House.
Annual service review
Name of Service: Baytree House The quality rating for this care home is: The rating was made on: two star good service 1 9 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
Yes You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Michelle Finniear Date of this annual service review: 0 9 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Torbay Council 22 Croft Road Torquay Devon TQ2 5UE 01803211300 01803380164 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Torbay Care Trust Number of places (if applicable): Under 65 Over 65 10 0 Service Users aged 16 or 17 years may also be admitted. Service Users with Learning Disability who may have additional Physical Disability and/or Sensory Impairment. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Baytree House offers short-term breaks, and a longer-term assessment service for adults and younger people aged between 16 and 18 years old with learning disabilities. Some people may also have additional physical or sensory impairments. There is a large dining room, lounge, activity room, bathrooms, showers and toilets. There are bathroom facilities adapted for disabled people, and there is wheelchair access throughout the house, with a passenger lift giving access to the first floor and to all but three bedrooms. Baytree House is situated near Torquay town centre within walking distance of the shops, amenities, beaches and attractions. There is also access to train and bus routes nearby. The current weekly fee at the home is 946.99 pounds per week
Annual Service Review Page 2 of 6 1 9 0 2 2 0 0 9 . The management keeps the inspection report within the homes communal hallway where it is easily available to all. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information we have received about the service since the last time we visited including notifications. These are a legal requirement for the home to complete to let us know about events at the home, such as a serious injury to a person living at the home; We asked the home to complete an Annual Quality Assurance Assessment or AQAA, telling us about what the home has developed since the last Inspection and what they plan to do in the following year; We sent questionnaires to the people who live at the home and the staff who work there; We looked at the last inspection report for the home; WE looked at the way the home managed any concerns or complaints raised with them. What has this told us about the service? The home manager sent us their AQAA when we asked for it. It was clear and gave us the information we needed. Since the last Inspection the manager has made application to be registered. This means she will take on a legal accountability for the day to day running of the service. The home told us that since the last inspection they have held a consultation day for people who use the service and their relatives to comment on the service; engaged two people who use the service to act as champions to attend resident meetings and staff meetings and speak on the behalf of people who use the service in the team meetings; continued with the refurbishment of the home; provided televisions for all bedrooms; improved the care plans and implemented new policies and procedures from the care trust; introduced a format to assist in planning and risk assessing outings; introduced a new menu; all staff are now trained in manual handling and infection control; improved staff confidence in addressing concerns or safeguarding issues; improved information for and assessment of agency workers to ensure they have the skills to work with people; implemented changes to the staffing rota and decreased staff sickness. They have also told us they aim to employ an essential life plan co-ordinator; respond to the consultation carried out to ensure the service is flexible and meets the needs and aspirations of local people who use the service; offer opportunities for students to attend the home; increase staff training in person centred planning and work with the learning disability liaison nurse to ensure each person has a health action plan; and begun training some staff to senior level. Annual Service Review Page 4 of 6 The home have told us they have received no complaints in the last year. They have been involved in raising safeguarding alerts to protect the welfare of the people who use the service. This included making a referral to the protection of vulnerable adults register. People who completed questionnaires for us told us that they were happy with the services provided. They said the activities are good I like all the staff Takes me to the steam trains Takes me to the pantomime. I like cooking with staff Provides me with one to one staff so I can go for walks when staying at Baytree I have 1:1 staff. I can decide what activities I do. I like all the staff and I find meeting lots of different people makes me very happy. I am very happy when I stay here The staff and clients make me feel very happy and welcome I like coming because I can see all my friends. The staff told us: Offers an essential service, generally a very good team Offers a wide variety of activities Gives choice- acts as only a respite service locally where peers can mix away from home. Gets people to act independently; holds together breakdowns at home. Some people using the service felt they would like more activities, and some staff felt that they needed for money for social activities and would better from better equipment being available in the annexe to enable more thorough assessments to be carried out. What are we going to do as a result of this annual service review? We believe the home may have improved since our last Inspection. We will not alter our Inspection plan and will complete a Key Inspection by the 18th February 2011. However we can inspect the home at any time if we have concerns about people who use the service. Annual Service Review Page 5 of 6 Reader Information
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