Care Home: Beaconview

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Annual service review Name of Service: Beaconview The quality rating for this care home is: The rating was made on: two star good service 1 8 1 0 2 0 0 7 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   Yes You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Anthony Cliffe Date of this annual service review: 1 1 1 1 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service Address of service: Kiln Lane Skelmersdale Lancashire WN8 8PW 01695725682 01695555834 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Name of registered manager (if applicable) Lancashire County Care Services Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: The registered person may provide the following category of service only: Care home only - Code PC. To service users of the following gender: Either. Whose primary care needs on admission to the home are in the following categories: Old age, not falling within any other category - Code OP, Dementia - Code DE. The maximum number of service users who can be accommodated is: 44 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Beaconview is a purpose built home situated in Skelmersdale and provides personal care only to people living there. The accommodation is on two floors and is serviced by a lift. It is situated near to local Annual Service Review Page 2 of 7 Number of places (if applicable): Under 65 Over 65 16 0 0 28 1 8 1 0 2 0 0 7 shops and facilities. The home is one of a group of homes that is managed by the Lancashire County Care Services. Accommodation is provided in single rooms in three units for forty-four older people, including sixteen people living with dementia. There are a total of nine communal areas one of which is a designated smoking lounge. The present rate of fees is between three hundred and forty two, to three hundred and ninety six pounds per week. Information about the home can be obtained by contacting the home directly or looking at the providers web site. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. What has this told us about the service? The AQAA was very detailed, giving us the the necessary information we needed to complete an annual service review (ASR). We got good information from the AQAA. It was very detailed with clear evidence of how the home has improved since the last key inspection. The home has improved how it asks people for their views and ideas about improvements in the home so the home is able to do the things that matter to people. For example the home gave us a lot of evidence that showed people that live at the home are involved in regular meetings which have included catering staff and had led to changes in the menu. Improvements have also been made in the activities and leisure and recreational opportunities available to people. The home had recruited volunteers to provide more 1 to 1 opportunities for people living at the home to pursue leisure and recreational activities of their choice. A volunteer has also been involved in training so the providers minibus can be used more regularly and increase the opportunities for people living at the home to be involved in activities in the local community. The home has a continual process of asking people that use services, relatives and others with an interest in their care what they think about the standards of care and facilities provided at Beaconview and twice a year the provider sends out surveys to people living at the home so they can make comments about the standards of care and facilities provided. The AQAA told us that staff have received training in understanding the different needs of people and living with dementia so staff are able to support people who experience different ethnic, religious, sexual or cultural lifestyles and experiences. There is a high percentage of staff who hold NVQ level 2 and 3 qualifications so the home has well above the expected national average of suitably qualified staff. NVQ level 2 and 3 qualifications are nationally recognised qualification in Annual Service Review Page 4 of 7 social care. The AQAA tells us that the home continues to improve in how it gathers important information about the needs of people choosing and then living in the home so the most appropriate care can be planned around the needs of people living at the home. This has been done by the use of a very detailed system for gathering information and staff training in dementia care so the right care and support is arranged for people living at the home. The AQAA tells us that people are put at the centre of their care and are involved in all aspects of decisions and choices about their care, daily routines and lifestyles so person centred care is provided. Improvements have been made in the menu by the introduction of new policies and guidance on nutrition so people living at the home receive a balanced diet. The surveys returned by people living at the home said they are very happy with the home. They said that they were provided with information that helped them to decide Beaconview was where they wanted to live. They said there was always or usually sufficient staff on duty to provide care and support and that staff listened to them and acted on what the said. Access to health care was said to be always available. People said there were activities arranged they could participate in if they wished and they enjoyed the meals served. The building was described overall as always clean so the home was well managed. Comments received from people were, Runs well, efficiently, professional whilst informal and fun. All staff are lovely and helpful, I think the home is well run and a good place to live, They look after me well, People are friendly and Caring attitude toward the residents.People that live at the home said they wanted to see improvements with an increase in staff and more opportunities for recreational outings. A social worker returned a survey and said that peoples health and social care needs were usually met and the home usually acted to ensure peoples health and social care needs were met. The manager and staff were described as usually having the right skills to provide health and social care. Comments received were, Staff at the home are very welcoming and provide a homely atmosphere. Staff are friendly and willing to help. The home is very clean and nice and staff welcome friends and family. We are always told about important things that have happened in the home since we did our last key inspection. The home is managed in a way that shows it has the interests of the people living there at the centre of what they do. The home sends us information about the welfare of people living there so we have up to date information about the home. We received no complaints about Beaconview in the last year. They have told us that they had received 5 complaints. We received some concerns from relatives about the proposed changes to the staffing arrangements for night duty but the AQAA provides us with information that the proposals were amended following consultation with people that use services as well as relatives so the concerns were responded to. The home told us they had made one safeguarding referrals on the last 12 months and we have received one safeguarding concern about the home. The safeguarding procedure is how the local council and other agencies involved respond to and manage allegtaions of abuse against vulnerable adults and children. Annual Service Review Page 5 of 7 What are we going to do as a result of this annual service review? The Care quality Commission will continue to monitor information about this service and will carry out an inspection when required. Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. 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