Latest Inspection
This is the latest available inspection report for this service, carried out on 1st December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Beauley Lodge.
Annual service review
Name of Service: Beauley Lodge The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Kathy Bell Date of this annual service review: 2 9 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Lumley New Road Woodstone Village Houghton Le Spring Tyne and Wear DH4 6DN 01913857182 01913859213 beauley.lodge@fshc.co.uk www.fshc.co.uk Tamaris Healthcare (England) Ltd Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 0 36 36 The maximum number of service users who can be accommodated is: 36 The registered person may provide the following categories of service only: Care Home - Code PC To service users of the following gender: Either Whose primary need on admission to the home are within the following categories: Old Age, not falling within any other category - Code OP, maximum number 36 Dementia - Code DE(E), over 65 years of age, maximum number 36 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Beauley Lodge is a well-established care home for older people, some of who suffer from dementia. It is provided by the Four Seasons Health Care Group. All bedrooms are singles, located on the ground floor. There is an inner garden and patio area that is secluded and sheltered from the wind. There are planted borders and sheltered seating
Annual Service Review Page 2 of 6 in this garden, plus easy access to and from the home. There are a good number of lounges that may be used for various activities, plus a spacious dining room. The home is committed to the values and principles underpinning good care practice, such as the importance of privacy, dignity and choice in daily life. The home aims to promote residents quality of life through its philosophy and practice of care. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we received, or asked for, since the last key inspection or annual service review. The home sent us their annual quality assurance assessment [AQAA]. This is their own assessment of how well they are meeting peoples needs. It also contains factual information about the home. If we received them, we considered the results of surveys completed by people who use the service and from relatives, care managers and healthcare professionals. We considered information we have about how the service has managed any complaints, and about any events in the service which we must be told about. We looked at the previous key inspection report and the results of any other visits that we have made to the service since then. We also considered any information we may have received from other people or organisations. The last key inspection took place on 1st November 2007 and the home was given a rating of a two star, good service. We will carry out a key inspection at the latest by 31st October 2010. What has this told us about the service? The manager returned the self-assessment document to us when we asked for it. It contained clear information about how the home is running and the improvements which have been made in the last year. The manager identified what she needs to do to improve the service in the future. One complaint had been made in the last year about the care of a resident. The manager has provided us with information about how she looked into this and we are satisfied that there are no reasons for concern. The manager has been telling us about certain events in the home which care homes must tell us about, by law. But she had not realised that we must be told about expected deaths as well. She has promised to do so in the future. Our judgement is that the home continues to provide a good service. We received surveys back from three people who live in the home.Two of them said that they always received the care and support they needed and that staff were always available when they needed them. The other one answered usually to these two questions. They all said that there was someone they could speak to informally if they were not happy and they knew how to make a formal complaint. Two said they always received the medical care they needed and one said they usually did. One person said the home always arranged activities they could take part in, one said they usually did and one said they sometimes did. Two people always liked the meals at the home and one usually did. They all said that the home was always fresh and clean. When we asked what the home does well, they added, Looking after me. I think everything is all right, especially the staff. Enjoy the food, Annual Service Review Page 4 of 6 like the dining room area, clean and well presented. I cant find any faults and Im very happy with my living conditions. Two relatives of people living in the home returned surveys. They said that the home always helped their relative keep in touch with them and kept them up to date with important issues. They both said the home always gave the support or care they expected and supported people to live the life they chose. One said the home always met the needs of their relative and one said it usually did. One said the care workers always had the right skills and experience and the other said they usually did. Both said that they knew how to make a complaint and the home had responded appropriately if anyone had raised concerns. Two care managers, who arrange for people to be cared for in this home, filled in surveys. Both said that peoples social and health care needs were usually properly monitored, reviewed and met. One said that the home always respected peoples privacy and dignity and the other said it usually did. They both said that the home usually supported people to live the life they chose as far as possible. Both said that the manager and staff usually had the right skills and experience to support people. Both said that the home had always responded appropriately if anyone had raised concerns. When we asked what the service does well, they added, Responds quickly to any enquiries or concerns. Treats residents individually. Beauley Lodge and their staff team provide a good service to residents and myself as a professional. Communication is effective and timely and they are always helpful. I know they have a worker dedicated to activities and outings which adds value to the service. Manager is always helpful, responsive and seems to know clients very well. The care staff seem to have a good rapport with clients and form positive relationships with them. One of the staff returned the survey intended for staff. She said that she was always given up-to-date information about the people she cares for and the ways they share information about people usually worked well. She said that training was satisfactory and the manager always supported her. She said there were sometimes enough staff to meet peoples individual needs. What are we going to do as a result of this annual service review? We are not going to change our inspection plan. We will carry out a key inspection by 31st October 2010. But we can inspect the home at any time if we have concerns. Annual Service Review Page 5 of 6 Reader Information
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