Latest Inspection
This is the latest available inspection report for this service, carried out on 9th February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Bickham House.
Annual service review
Name of Service: Bickham House The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Michelle Haller Date of this annual service review: 1 3 0 1 2 0 1 0 Annual Service Review Page 1 of 5 Information about the service
Address of service: Green Walk Bowdon Altrincham Cheshire WA14 2SN 01619282514 01619416873 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Bickham House Trust Number of places (if applicable): Under 65 Over 65 0 22 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Bickham House is a large detached Victorian care home for older people. It operates as a registered charity. Mrs Cathrine Myers is the Registered Manager. Bickham House is situated in Bowdon. The home is close to local shops and is within easy reach of Altrincham, public transport and the local motorway network. Bickham House provides personal care for up to twenty-two older people in comfortable spacious surroundings. All bedrooms are single rooms and the residents enjoy the benefit of a large, accessible and well-maintained garden. The cost of the service is #435.00 per week for permanent residents and #450.00 per week for people receiving respite care. Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included- The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. We looked at formation about how the service has managed any complaints if received. We considered what the service has told us about things that have happened in the home, these are called notifications and are a legal requirement. We also considered the outcome of the previous key inspection and the results of any other visits and telephone calls that we have made to the service in the last 12 months. What has this told us about the service? The manager sent us their Annual Quality Assurance Assessment (AQAA) when we asked for it, and this provided detailed information about what Bickham House did well and this could be identified, aspects of the service that had improved in the previous year and also identified planned improvements for the future. The manager told us that improvements during the past year as a result of listening to what the residents opinions included: Purchase of Crescendo Communicator and headsets for residents who prefer to use them rather than a traditional hearing aid. Changes to entertainment and activities. Additional choices of menu for in response to residents who like to make more spontaneous meal choices, and increase in the hours worked by the catering staff to comply with these changes. Purchased outdoor/garden nurse call pendants. And resident information emergency cards to help risk manage residents that are able to go further a field from the home. The manager told in the AQAA that other general changes and improvements to the service in the last year has included: More staff input into the residents activities. Social work student placement/volunteer placements. More emphasis on Infection control measures. Fully compliant with fire safety regulations after addressing all issues. And information given out to the public is more in-depth and helpful not only for prospective residents looking for placements in our home but others as well. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service and that they strive to achieve continued improvement. The manager of Bickham House continues to let us know about things that have happened since our last key inspection and shown that they have managed issues well and with compassion. They work well with us and have demonstrated that the service continues to achieve Annual Service Review Page 3 of 5 excellent outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 30th November 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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