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Care Home: Bierley Court

  • 49 Bierley Lane Dudley Hill Bradford BD4 6AD
  • Tel: 01274680300
  • Fax: 01274680303
  • Planned feature Advertise here!

Bierley Court is a purpose built care home. It is owned and run by Southern Cross Health Care Ltd. It is a care home, which does not provide nursing care and has room to care for up to forty older people. Within the total of forty, the home is registered to look after twenty five people who have a physical disability and ten who may have dementia or other memory loss disorder. The home has forty single bedrooms which all have an en-suite. There are communal areas, which are comfortable and provide a venue for social activities to take place and 0 0 for people to meet. There is a passenger lift to the first floor. Smoking is allowed in a designated lounge. There are safe and accessible garden areas with seating and there is ample car parking for staff and visitors. Access for the disabled is good. The home is in a residential area in the Bierley district of Bradford. There is a good bus route nearby which runs into Bradford town centre. The bus stop is immediately outside the home The Inspection reports are on display in the reception area.

  • Latitude: 53.768001556396
    Longitude: -1.7330000400543
  • Manager: Mrs Carolyn Julie Bartle
  • Price p/w: ~
  • UK
  • Total Capacity: 40
  • Type: Care home only
  • Provider: Southern Cross Healthcare (Kent) Ltd
  • Ownership: Private
  • Care Home ID: 3013
Residents Needs:
Dementia, Old age, not falling within any other category, Physical disability

Latest Inspection

This is the latest available inspection report for this service, carried out on 17th June 2009. CQC found this care home to be providing an Good service.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

For extracts, read the latest CQC inspection for Bierley Court.

What the care home does well People are assessed before they move into the home to make sure their care needs can be met and staff have had training to meet their needs. There are systems in place to review people`s care information to make sure that any identified changes have a plan of action to meet their needs. People told us, "staff are very good." Relatives told us "we do not have any concerns if we did we know what to do and who talk to." The home provides people with a comfortable environment. Staff have training to support them in their delivery of care to people. One relative said "it is a lovely place." "The staff need endless patience and we could not manage without them." What has improved since the last inspection? The home has recently employed an activity person. This means that people have the opportunity to take part in planned meaningful activities. We were also told that each day a member of staff is allocated to work with the activity person. Since the last key inspection the home has looked at the availability of staff to people and they have allocated staff to designated areas, which gives staff the opportunity to be accessible to people. We were told that staffing levels are continually monitored to make sure there is enough staff to meet people`s needs. The home has a moving and handling facilitator, who trains staff to use moving and handling equipment. What the care home could do better: People`s rooms should be kept clean and free from dust and dirt and any unwanted snacks. People who needs support with their meals and drinks must have the help and support they need. To make sure they do not become dehydrated or malnourished. Key inspection report Care homes for older people Name: Address: Bierley Court 49 Bierley Lane Dudley Hill Bradford BD4 6AD     The quality rating for this care home is:   two star good service A quality rating is our assessment of how well a care home is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this full review a ‘key’ inspection. Lead inspector: Valerie Francis     Date: 1 7 0 6 2 0 0 9 This is a review of quality of outcomes that people experience in this care home. We believe high quality care should • • • • • Be safe Have the right outcomes, including clinical outcomes Be a good experience for the people that use it Help prevent illness, and promote healthy, independent living Be available to those who need it when they need it. The first part of the review gives the overall quality rating for the care home: • • • • 3 2 1 0 stars - excellent stars - good star - adequate star - poor There is also a bar chart that gives a quick way of seeing the quality of care that the home provides under key areas that matter to people. There is a summary of what we think this service does well, what they have improved on and, where it applies, what they need to do better. We use the national minimum standards to describe the outcomes that people should experience. National minimum standards are written by the Department of Health for each type of care service. After the summary there is more detail about our findings. The following table explains what you will see under each outcome area. Outcome area (for example Choice of home) These are the outcomes that people staying in care homes should experience. that people have said are important to them: They reflect the things This box tells you the outcomes that we will always inspect against when we do a key inspection. This box tells you any additional outcomes that we may inspect against when we do a key inspection. This is what people staying in this care home experience: Judgement: This box tells you our opinion of what we have looked at in this outcome area. We will say whether it is excellent, good, adequate or poor. Evidence: This box describes the information we used to come to our judgement. Care Homes for Older People Page 2 of 25 We review the quality of the service against outcomes from the National Minimum Standards (NMS). Those standards are written by the Department of Health for each type of care service. Copies of the National Minimum Standards – Care Homes for Older People can be found at www.dh.gov.uk or bought from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop The mission of the Care Quality Commission is to make care better for people by: • Regulating health and adult social care services to ensure quality and safety standards, drive improvement and stamp out bad practice • Protecting the rights of people who use services, particularly the most vulnerable and those detained under the Mental Health Act 1983 • Providing accessible, trustworthy information on the quality of care and services so people can make better decisions about their care and so that commissioners and providers of services can improve services. • Providing independent public accountability on how commissioners and providers of services are improving the quality of care and providing value for money. Reader Information Document Purpose Author Audience Further copies from Copyright Inspection report Care Quality Commission General public 0870 240 7535 (telephone order line) Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. www.cqc.org.uk Internet address Care Homes for Older People Page 3 of 25 Information about the care home Name of care home: Address: Bierley Court 49 Bierley Lane Dudley Hill Bradford BD4 6AD 01274680300 01274680303 bierleycourt@schealthcare.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Southern Cross Healthcare (Kent) Ltd Name of registered manager (if applicable) Mrs Carolyn Julie Bartle Type of registration: Number of places registered: care home 40 Conditions of registration: Category(ies) : Number of places (if applicable): Under 65 dementia old age, not falling within any other category physical disability Additional conditions: Date of last inspection Brief description of the care home Bierley Court is a purpose built care home. It is owned and run by Southern Cross Health Care Ltd. It is a care home, which does not provide nursing care and has room to care for up to forty older people. Within the total of forty, the home is registered to look after twenty five people who have a physical disability and ten who may have dementia or other memory loss disorder. The home has forty single bedrooms which all have an en-suite. There are communal areas, which are comfortable and provide a venue for social activities to take place and Care Homes for Older People Page 4 of 25 Over 65 10 5 25 0 0 0 Brief description of the care home for people to meet. There is a passenger lift to the first floor. Smoking is allowed in a designated lounge. There are safe and accessible garden areas with seating and there is ample car parking for staff and visitors. Access for the disabled is good. The home is in a residential area in the Bierley district of Bradford. There is a good bus route nearby which runs into Bradford town centre. The bus stop is immediately outside the home The Inspection reports are on display in the reception area. Care Homes for Older People Page 5 of 25 Summary This is an overview of what we found during the inspection. The quality rating for this care home is: Our judgement for each outcome: two star good service Choice of home Health and personal care Daily life and social activities Complaints and protection Environment Staffing Management and administration peterchart Poor Adequate Good Excellent How we did our inspection: This was an unannounced visit to the home by one inspector, which lasted about six hours. During the inspection all of the key standards were looked at to assess the standard of care that people received. An Annual Quality Assurance Assessment (AQAA) was completed by the home and this information was used as part of our findings of this inspection visit. Surveys were sent to people and staff. During the visit we looked around the home, spoke to people, staff and visitors. Care plans, risk assessments, health care records, meeting minutes, staff recruitment, training records were audited. Fees that applied at the time of this inspection range from 405 pounds 55 pence to 426 pounds 87 pence a week. Hairdressing, chiropody, personal toiletries, newspaper and magazines are not included in the fees. Feedback of the finding of the inspection was given to the manager and the operational manager. Care Homes for Older People Page 6 of 25 We have reviewed our practice when making requirements to improve national consistency. Some requirements from previous inspection reports may have been deleted or carried forward into this report as recommendations but only when it is considered that people who use the service are not being put at significant risk or harm. In future if a requirement is repeated it is likely that enforcement action will be taken. Care Homes for Older People Page 7 of 25 What the care home does well: What has improved since the last inspection? What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details on page 4. The report of this inspection is available from our website www.cqc.org.uk. You can get printed copies from enquiries@cqc.org.uk or by telephoning our order line 0870 240 7535. Care Homes for Older People Page 8 of 25 Details of our findings Contents Choice of home (standards 1 - 6) Health and personal care (standards 7 - 11) Daily life and social activities (standards 12 - 15) Complaints and protection (standards 16 - 18) Environment (standards 19 - 26) Staffing (standards 27 - 30) Management and administration (standards 31 - 38) Outstanding statutory requirements Requirements and recommendations from this inspection Care Homes for Older People Page 9 of 25 Choice of home These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People are confident that the care home can support them. This is because there is an accurate assessment of their needs that they, or people close to them, have been involved in. This tells the home all about them and the support they need. People who stay at the home only for intermediate care, have a clear assessment that includes a plan on what they hope for and want to achieve when they return home. People can decide whether the care home can meet their support and accommodation needs. This is because they, or people close to them, have been able to visit the home and have got full, clear, accurate and up to date information about the home. If they decide to stay in the home they know about their rights and responsibilities because there is an easy to understand contract or statement of terms and conditions between them and the care home that includes how much they will pay and what the home provides for the money. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. People and their relatives have good information about the service so that they can decide whether the home is right for them. People are assessed before they move into the home. Evidence: The homes Statement of Purpose is given to people and their representatives when they visit the home, and a copy of the Service User Guide is placed in their room when they move in. Both documents have recently been reviewed and updated. Information is always available in the reception area and a copy sent to enquirers about the home. People spoken to during the visit said they were able to read about the home before they chose to live there. We were told people thinking of coming to live at Bierley Court , and their relatives, Care Homes for Older People Page 10 of 25 Evidence: are welcome to visit and look around the home at any time. The manager said trial visits are offered so that time can be spent getting to know the person before they make their minds up about coming to live in the home. They are told, at this time, if they choose to come to the home, a pre-admission assessment will be carried out and the first few weeks will be a trial period. We looked at the assessment information for the last two people admitted to the home, and we found that good information is acquired before a decision is made, that the home can meet peoples care and support needs. Care Homes for Older People Page 11 of 25 Health and personal care These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People’s health, personal and social care needs are met. The home has a plan of care that the person, or someone close to them, has been involved in making. If they take medicine, they manage it themselves if they can. If they cannot manage their medicine, the care home supports them with it, in a safe way. People’s right to privacy is respected and the support they get from staff is given in a way that maintains their dignity. If people are approaching the end of their life, the care home will respect their choices and help them feel comfortable and secure. They, and people close to them, are reassured that their death will be handled with sensitivity, dignity and respect, and take account of their spiritual and cultural wishes. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. The health and personal care needs of people are met, and whilst there is room for improvement in the level of detail recorded in people care records, the manager is committed to improve these. Evidence: We looked at care plans of three people, to make sure that peoples health and personal care needs are being met in the way people wanted and preferred. The plans cover areas of people individual care needs, to guide staff in how to care for and support each person. Care plans need further improvement to make sure they fully reflect peoples care and support needs. For example one person who needed palliative cared, their care plan was not clear of the action staff must take to meet all this persons identified care needs. We saw that people and their families are involved in the care planing and review process. Risk assessments had good information with the action for staff to follow to minimise the risk identified without compromising peoples choice and independence. Care Homes for Older People Page 12 of 25 Evidence: Some people and their relatives said that staff are very good and understand what they need. However, from discussion with two relatives it was clear that more attention to detail needs to be taken so that people, who need prompting to eat and drink do not get forgotten. For example one relative told us and we saw that drinks are given to people but no one makes sure they drink it. Health care professionals told us that the home should consider more staff training in basic care for people such as making sure that peoples personal care is given all due attention. They also felt that staff need to use the skills that they have been given in moving and handling training, so that people are safe at all times and the right equipment is used to transfer people. They told us that there was a breakdown in communication in passing on information as they felt sometime messages may be passed on and not followed up to make sure the information is acted on. The Health Care professionals told us they had raised these issues with the manager. During our discussions with people and their relatives they said that the care was good and staff were kind and caring. Both people and their relatives demonstrated that they knew all the key staff who have direct involvement in their care. We saw that care plans are reviewed regularly and show that, where possible, people and their families are involved in reviewing the individual care plans. All relatives spoken to confirmed they are always involved in the care planning process, and had no concern. From discussion with staff it was clear that they have a good understanding of peoples needs but this is not always documented in the care plan. Risk assessments were in place for pressure areas, and clearly identified what to do to minimise the risk. These were updated, particularly following accidents or falls. There was evidence of involvement from community nursing staff. During the inspection a community matron was visiting to review the palliative care of one person She told us in the short time I have been visiting the home, any advice given had been adhered to and advice asked for when needed. The medicines are kept safe and secure and the Medicines Administration Record (MAR) charts are securely stored. For security, the medicine cabinet was locked during the time between giving each person their medication. Most of the medicines are supplied by the pharmacy in a monitored dosage system, but some is kept in the original packaging. The MAR charts, which must show clearly the quantities of medicines received and in stock for each person, were examined. The medicines supplied in the monitored dosage system appeared to be administered and recorded accurately. Care Homes for Older People Page 13 of 25 Daily life and social activities These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: Each person is treated as an individual and the care home is responsive to his or her race, culture, religion, age, disability, gender and sexual orientation. They are part of their local community. The care home supports people to follow personal interests and activities. People are able to keep in touch with family, friends and representatives. They are as independent as they can be, lead their chosen lifestyle and have the opportunity to make the most of their abilities. People have nutritious and attractive meals and snacks, at a time and place to suit them. There are no additional outcomes. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. Staff recognise and respect the choices that people make. Visitors are made welcome. A nutritious and varied diet is provided. Evidence: We saw that people and their relatives had been involved in their care planning process and had shared their life history with the home, which we saw in the care plans. Some people told us there were activities in the home and they could take part if they wished. Three people said that usually there is something to do. However, there were people who said they were bored, An activity programme on display in the front entrance of the home showed that there was a range of activities available to people. People have a choice about whether or not to join in activities. We saw that the home has a designated activities organisor, who we found to be enthusiastic and showed a willingness to support people to take part in social recreation activities, by encouraging them to join in. However, during our discussion with this person it was apparent that they needed some additional training on meeting the social recreational needs of people with a dementia. This was discussed with the manager. During the feedback session the manager said that she had sent this person to other homes within the organistion to shadow the activity organisor. Care Homes for Older People Page 14 of 25 Evidence: It was also evident that people make their own choices about what time to get up in the morning and go to bed at night; choosing what to wear, whether to have a bath or shower and at what time of day, and a choice of meals. From discussion with staff they showed a good understanding of the importance of peoples choice. One member of staff said, Giving people choice is an important part of respecting someones dignity. During our visit we had a conversation with four visiting relatives they all confirmed that they are always made to feel welcome and offered refreshments. We looked at menus which showed that people receive a varied diet with a choice at each meal. However, at lunchtime on the day of our visit we asked people what meal was on offer. None were clear what was on the menu. Some people told us that the food was not always good, whilst others said the food was very good, and they were able to have something else if they did not like what was served. We did see that people had to wait at tables for some considerable time before they got their meals. We spoke to the cook who had some knowledge of the likes and dislikes of people, and therefore was able to meet peoples preferences. She also showed that she knew what to do for people who had a poor appetite and were under weight. We were told by health care professional, often feel that simple initiatives is not used; maybe due to the lack of training and support, they require us to prescribe dietary supplements and refuse to buy other equivalents suggested by the dietitian. Care Homes for Older People Page 15 of 25 Complaints and protection These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: If people have concerns with their care, they or people close to them know how to complain. Any concern is looked into and action taken to put things right. The care home safeguards people from abuse and neglect and takes action to follow up any allegations. People’s legal rights are protected, including being able to vote in elections. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. People are protected by the home complaints and adult protection procedures. The staff in charge are not always clear about reporting procedures. Evidence: The homes complaints procedure is clear and easy to follow. This is displayed in the reception area and is included in the statement of purpose and service user guide. The home has received two complaints during the last twelve months. Both were recorded, taken seriously and dealt with properly. During the visit we were told by people and their visitors that they knew who to speak to if they were unhappy and knew how to make a complaint. Staff had a good understanding of adult abuse and how to report any suspicion of abuse, and what was meant by whistle blowing. They all indicated that they had no problem with reporting any members of the staff team no matter how senior and they knew which person in the organisation they would contact. All member of staff have completed training on safeguarding adult abuse. When we asked a senior staff who is sometimes left in charge of the home about the multi-agency adult protection procedures. She was unclear of the procedure and who to contact other than someone within their organisation. Care Homes for Older People Page 16 of 25 Environment These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People stay in a safe and well-maintained home that is homely, clean, pleasant and hygienic. People stay in a home that has enough space and facilities for them to lead the life they choose and to meet their needs. The home makes sure they have the right specialist equipment that encourages and promotes their independence. Their room feels like their own, it is comfortable and they feel safe when they use it. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. The home is well maintained and meets the needs of the people living there. Infection control is well managed. Evidence: During the last twelve months the home has continued with its programme of redecoration and refurbishment. We saw that the entrance to the building had been redecorated the upstairs lounges recarpeted and new easy chairs bought. In the AQAA we were told that some bedrooms have been decorated and refurbished as part of the refurbishment and replacement programme. The home has a number of people that have dementia, but the environment does not reflect this. There is little signage, use of colour, memory boards and large clocks and calendars to orientate people. We were told that people have access to three communal and quiet areas along the corridors where people can sit and read. There is also a separate smoking area where people can sit. The garden area is enclosed providing people with a safe area where they can sit out in the good weather. The home provides staff with moving and handling equipment to meet the needs of the people living there. During the refurbishment programme the small garden at the rear of the home has been neglected, but the manager said that plans to address this are already in hand. Care Homes for Older People Page 17 of 25 Evidence: Records show that fire appliances are maintained as required. Weekly tests of fire equipment are carried out and recorded. All areas of the home were clean, tidy and free from any offensive smells. When we looked at the training plans for the home we found that twelve staff had not undertaken infection control training. However, staff spoken to and from our observation, staff had a good understanding of the measures that they should take to stop the spread of infection in the home. Care Homes for Older People Page 18 of 25 Staffing These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People have safe and appropriate support as there are enough competent staff on duty at all times. They have confidence in the staff at the home because checks have been done to make sure that they are suitable to care for them. Their needs are met and they are cared for by staff who get the relevant training and support from their managers. There are no additional outcomes. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. into account the layout of the home and the number of residents, staffing levels are not always sufficient to meet the needs of residents. Staff receive a good level of training and recruitment practices protect residents. Evidence: The manager told us that she continually monitors staffing levels in the home to make sure there is enough staff available to people. We looked at rotas and it would appear that there was enough staff to meet the needs of the people living in the home at the time. However, peoples relatives told us that sometimes there seemed not to be enough staff to assist people. Eleven care staff have achieved a National Vocational Qualification (NVQ) at level 2 or above in care, we were told that other staff have started an NVQ course. One member of staff told us that they have almost completed NVQ level 3 and was looking forward to do more training that would help them to progress their career in care. The recruitment records of three staff, appointed since the last key inspection were examined. In all cases there were completed application forms, written references, Care Homes for Older People Page 19 of 25 Evidence: and CRB and POVA (Criminal Record Bureau and Protection of Vulnerable Adults) disclosure checks. All staff that needed a work permit or visa, had one in place to make sure that, they could work in this country. We saw that these staff had completed induction programme based on the Skills for Care induction standards. Overall we saw that there is a good level of training in the home which in the last twelve months has included training on food hygiene, fire safety, first aid, moving and handling, health & safety and YTT Yesterday Today and Tomorrow course which has been accredited by the Alzheimer society and adult protection. Care Homes for Older People Page 20 of 25 Management and administration These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People have confidence in the care home because it is led and managed appropriately. People control their own money and choose how they spend it. If they or someone close to them cannot manage their money, it is managed by the care home in their best interests. The environment is safe for people and staff because appropriate health and safety practices are carried out. People get the right support from the care home because the manager runs it appropriately with an open approach that makes them feel valued and respected. The people staying at the home are safeguarded because it follows clear financial and accounting procedures, keeps records appropriately and ensures their staff understand the way things should be done. They get the right care because the staff are supervised and supported by their managers. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. The home is well managed and run in the best interests of the people living there. Evidence: The manager is new to the home and has been in post since November. Application has been made for her to be registered with the CQC. Although she has been in post for a short time people and their relatives and health care professional indicated that there has been some good change in the way the home is being run. The manager has said she is awaiting a start date to undertake the Registered Managers Award. She is confident to lead a team of staff who receive a good level of supervision, annual appraisal and training. The home distributes quality assurance questionnaires once a year to people,relatives, health care professionals and others involved in peoples care and the home. An analysis of the outcome from the questionnaires is available to people in graph form. However, participants are not informed of any action that is been taken as a result of the audit. Residents and staff meetings are held regularly. Staff said that they are able to voice Care Homes for Older People Page 21 of 25 Evidence: their opinions at staff meetings and that the management team are always responsive to any concerns. We were told and were shown that people have access to their money when they need it. We saw that there are good financial records held and a good policy in place to protect peoples money. We were able to see that there was a good audit trail in place from the records seen. There are electronic and hard copies of all transactions. In the AQAA we were told and saw that all the required checks of all equipment are carried out in the given timescales. There are systems in place to analyse accidents for any trends. This is to make sure people are safe. Care Homes for Older People Page 22 of 25 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 23 of 25 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations 1 12 The person who organises social care should have training to make sure people who have a dementia have activities that meet their needs. Staff in charge of the home should should know the agencies to be contacted if a situation of abuse was brought to their attention . 2 18 Care Homes for Older People Page 24 of 25 Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Care Homes for Older People Page 25 of 25 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!

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