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Care Home: Bowerfield Court

  • Broadwood Close Disley Stockport Cheshire SK12 2NJ
  • Tel: 01663764291
  • Fax:

Bowerfield Court is a newly built care home that provides twenty-four hour nursing care to forty people which include younger adults with high physical care needs as well as older people. The responsible person for the home is Miss Maria Twarowski with Jackie Campbell the registered manager. The home is in High Lane, Disley and within easy reach of the village of High Lane which has a small number of shops, restaurant and pharmacist situated along the main A6 trunk road. There is a bus stop just in front of the home. Accommodation is set over two floors. All the forty bedrooms have an en-suite facility of toilet and wash basin. Overhead hoist tracking has been fitted in every bedroom, bathroom and wet rooms. There is a service user guide. The current weekly fees are £840.00. Fees are often negotiated individually according to the care package required. Further details can be obtained from the manager.Bowerfield CourtDS0000073254.V376079.R01.S.docVersion 5.2

  • Latitude: 53.362998962402
    Longitude: -2.0650000572205
  • Manager: Jacqueline Helen Campbell
  • Price p/w: £840
  • UK
  • Total Capacity: 40
  • Type: Care home with nursing
  • Provider: Maria Mallaband Properties (3) Limited
  • Ownership: Private
  • Care Home ID: 18994
Residents Needs:
Old age, not falling within any other category, Physical disability

Previous Inspections

This may not be the latest inspection for this service as we are having techinical problems updating from CQC - please check directly on the regulators website for the most recent report; bestcarehome hopes to be back to regular updates shortly.

For extracts, read the latest CQC inspection for Bowerfield Court.

Key inspection report CARE HOMES FOR OLDER PEOPLE Bowerfield Court Broadwood Close Disley Stockport Cheshire SK12 2NJ Lead Inspector Mrs Fiona Bryan Key Unannounced Inspection 14th July 2009 10:45 14/07/09 DS0000073254.V376079.R01.S.do c Version 5.2 Page 1 This report is a review of the quality of outcomes that people experience in this care home. We believe high quality care should: • • • • • Be safe Have the right outcomes, including clinical outcomes Be a good experience for the people that use it Help prevent illness, and promote healthy, independent living Be available to those who need it when they need it. We review the quality of the service against outcomes from the National Minimum Standards (NMS). Those standards are written by the Department of Health for each type of care service. Copies of the National Minimum Standards – Care homes for older people can be found at www.dh.gov.uk or bought from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop. The mission of the Care Quality Commission is to make care better for people by: • Regulating health and adult social care services to ensure quality and safety standards, drive improvement and stamp out bad practice • Protecting the rights of people who use services, particularly the most vulnerable and those detained under the Mental Health Act 1983 • Providing accessible, trustworthy information on the quality of care and services so people can make better decisions about their care and so that commissioners and providers of services can improve services. • Providing independent public accountability on how commissioners and providers of services are improving the quality of care and providing value for money. Bowerfield Court DS0000073254.V376079.R01.S.doc Version 5.2 Page 2 Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. www.cqc.org.uk Internet address Bowerfield Court DS0000073254.V376079.R01.S.doc Version 5.2 Page 3 SERVICE INFORMATION Name of service Bowerfield Court Address Broadwood Close Disley Stockport Cheshire SK12 2NJ 01663 764291 Telephone number Fax number Email address Provider Web address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) Maria Mallaband Properties (3) Limited Jacqueline Helen Campbell Care Home 40 Category(ies) of Old age, not falling within any other category registration, with number (40), Physical disability (40) of places Bowerfield Court DS0000073254.V376079.R01.S.doc Version 5.2 Page 4 SERVICE INFORMATION Conditions of registration: 1. The registered provider may provide the following category of service only: Care home with nursing - Code N. To people of the following gender: Either. Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP. Physical disability - Code PD. The maximum number of people who can be accommodated is: 40. New Service Date of last inspection Brief Description of the Service: Bowerfield Court is a newly built care home that provides twenty-four hour nursing care to forty people which include younger adults with high physical care needs as well as older people. The responsible person for the home is Miss Maria Twarowski with Jackie Campbell the registered manager. The home is in High Lane, Disley and within easy reach of the village of High Lane which has a small number of shops, restaurant and pharmacist situated along the main A6 trunk road. There is a bus stop just in front of the home. Accommodation is set over two floors. All the forty bedrooms have an en-suite facility of toilet and wash basin. Overhead hoist tracking has been fitted in every bedroom, bathroom and wet rooms. There is a service user guide. The current weekly fees are £840.00. Fees are often negotiated individually according to the care package required. Further details can be obtained from the manager. Bowerfield Court DS0000073254.V376079.R01.S.doc Version 5.2 Page 5 SUMMARY This is an overview of what the inspector found during the inspection. The quality rating for this service is two star. This means the people who use this service experience good quality outcomes. The report is written on behalf of the Care Quality Commission therefore throughout the report the terms ‘we’ and ‘us’ are used. Before the inspection we asked the manager to complete an Annual Quality Assurance Assessment, AQAA, to tell us what they felt they did well, and what they needed to do better. We felt that more thought and information could have been given to the questions regarding what could be done better and plans for improvement. However with the information that we were given and the views of the staff and people who used the service together with our visit to the home we were able to make a judgement about the service provided. This was the first inspection of the service that was being provided in the newly built Bowerfield Court. It was an unannounced inspection which meant that the manager and staff of the home did not know that we would be visiting that day. During our visit we talked to the manager, staff, relatives and people who used the service. We also looked at files of four people who used the service, complaints file, medication and accident records and the files of four staff who worked at the home. Survey forms were sent to staff and the people who used the service before we did our visit. We had returned to us four staff surveys and seven services user surveys. The majority of the service user surveys had been completed by relatives. We received a number of direct comments from both the people who used the service and the staff who worked there; the majority of which were positive as follows; ‘care and opportunity to continue to use my remaining abilities. Respect, noticing things I need, sense of humour, own transport’; ‘happy atmosphere, make the situation as caring as required, good staff relationship’; ‘the home meets my needs perfectly;’ ‘making sure it does feel like home and that you are able to keep your life and independence as much as possible without feeling you are living in a care home;’ ‘full nursing care is second to none, I believe I have and continue to receive better nursing and health care than I would in any hospital, I trust the staff implicitly in their nursing decisions and know they will call further assistance if and when required e.g. GP.’ The one negative comment was ‘employ more staff to meet all the residents’ needs.’ Bowerfield Court DS0000073254.V376079.R01.S.doc Version 5.2 Page 6 Staff survey comments included; ‘look after the residents;’ ‘care;’ ‘the residents are cared for extremely well.’ With regard to the question what could the home do better:- ‘more activities;’ ‘it is inevitable that we would prefer to have more time to sit and talk to the residents’. The home had received two complaints both of which had been investigated and resolved to the satisfaction of the relatives who made the complaint. We had received no complaints or safe guarding adult referrals. The home was not full and the manager was offering respite care to anyone who enquired. However intermediate care services were not offered for short intensive rehabilitation. What the service does well: The home was a newly built care home for forty people over two floors. All the rooms were single and had an en-suite facility which had a wash basin and toilet. The home had wide corridors, wide doorways, accessible toilets and bathrooms plus overhead hoist tracking in all bedrooms and bathrooms which made life more comfortable for those people who were wheelchair mobile. All the bedrooms had specialist beds, telephone socket and flat wide screen televisions. There were two lifts one of which was long enough to take a stretcher. There were three lounges, two dining rooms and a hairdressing room. A small well kept garden with raised flower bed was to the rear of the building which the residents could easily get to. There was a service user guide that gave people information about the service and what they could expect. People were visited in their home or in hospital by the manager so that an assessment of their care needs could be made. They were also invited to visit the home, have lunch and ask as many questions as they wished to make sure that the home would be the right place for them. The care needs assessment provided information for the care plan which told the care workers, relatives and the people who used the service the care that would be given and how it would be given. The staff who completed a survey said that always/usually they were given up to date information about the people the supported and cared for. The also said that always/usually ways in which information was shared about people with other carers and the home manager worked well. People received care from others as and when required such as GP, tissue viability nurse and physiotherapist. Everyone who completed a survey said that always they received the medical support they needed. We looked at Bowerfield Court DS0000073254.V376079.R01.S.doc Version 5.2 Page 7 medication records and found them to be satisfactory. Regular checks were made by the manager and the registered nurses. There was a mixed response of always, usually, sometimes from the people who completed a survey form regarding activities being arranged that they could take part in. However there was an activities co-ordinator employed by the company who kept of record of what had taken place which we were able to look at. Trips out had been organised as the home had their own bus which carried about fifteen people. Trips to Eyam, Etherow Park, pubs and restaurants had taken place. People also went ten pin bowling and indoor bowling. On the day of our visit some had gone out ten pin bowling. One to one activities also took place for those people who could not take part in group sessions. These included manicures, letter writing and walks to local shops. . We looked at menus which were varied and offered choices. Of the people who completed a survey and those we spoke with who had the meals the majority said that they always liked the meals. A number of people were fed intravenously. There were no set visiting times; people could visit when they wished and it was convenient to them. Visitors were always offered drinks and could make their own if they wished. One person we spoke with said that they were also offered something to eat if visiting at a meal time. The manager and senior staff had completed distance learning training on the Mental Capacity Act and Deprivation of Liberty Safeguards. The manager said that the company had a policy that residents had the capacity to make their own decisions, unless proved otherwise within the guidelines as stated in the Mental Capacity Act. Protection of Vulnerable Adults training for all staff had taken place. Criminal Record Bureau checks were made before anyone started work with the company. The staff who completed a survey form and those we spoke with said that they had taken part in a recruitment process that included the completion of an application form and interview. They also said that they had received an induction which included completing a work book and shadowing an experienced member of staff. The staff rotas showed that there was a mix of trained nurses and care workers. The home did use agency staff to cover shifts. We looked at the training file which had copies of certificates and lists of training that had taken place in; moving and handling, emergency first aid, health and safety, infection control, food hygiene, safe guarding adults and dementia care. The manager said that ninety percent of the staff team had completed or were working towards a National Vocational Qualification level 2 or above in Care. The company carried out quality assurance surveys, had staff and resident meetings in order to obtain the views of the people who lived and worked at Bowerfield Court DS0000073254.V376079.R01.S.doc Version 5.2 Page 8 the home. The home had student nurse placements and the manager was a student mentor. The home also took work experience students. The manager said that she received feedback about the home through these organisations What has improved since the last inspection? What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details on page 4. The report of this inspection is available from our website www.cqc.org.uk. You can get printed copies from enquiries@cqc.org.uk or by telephoning our order line – 0870 240 7535. Bowerfield Court DS0000073254.V376079.R01.S.doc Version 5.2 Page 9 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–6) Health and Personal Care (Standards 7-11) Daily Life and Social Activities (Standards 12-15) Complaints and Protection (Standards 16-18) Environment (Standards 19-26) Staffing (Standards 27-30) Management and Administration (Standards 31-38) Scoring of Outcomes Statutory Requirements Identified During the Inspection Bowerfield Court DS0000073254.V376079.R01.S.doc Version 5.2 Page 10 Choice of Home The intended outcomes for Standards 1 – 6 are: 1. 2. 3. 4. 5. 6. Prospective service users have the information they need to make an informed choice about where to live. Each service user has a written contract/ statement of terms and conditions with the home. No service user moves into the home without having had his/her needs assessed and been assured that these will be met. Service users and their representatives know that the home they enter will meet their needs. Prospective service users and their relatives and friends have an opportunity to visit and assess the quality, facilities and suitability of the home. Service users assessed and referred solely for intermediate care are helped to maximise their independence and return home. The Commission considers Standards 3 and 6 the key standards to be inspected. This is what people staying in this care home experience: JUDGEMENT – we looked at outcomes for the following standard(s): People using the service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. People have their needs assessed before they move into Bowerfield Court so they know their needs can be meet. EVIDENCE: There was a service user guide that had information about the home and what people could expect from the staff team and the company’s aims, policies and procedures. Many of the people who were living at the home had transferred into the newly built Bowerfield Court from Bowerfield House which was adjacent to the new home. Bowerfield Court DS0000073254.V376079.R01.S.doc Version 5.2 Page 11 Other people were now being admitted into Bowerfield Court. Everyone was invited to view the home and spend some time there and have lunch if they were able. The manager would also visit people either at their home or hospital to make sure that the staff would be able to meet the person’s health and personal care needs. The manager said that prospective residents and relatives were encouraged to ask questions so that they had enough information to help them make choices. People were given a contract once they had accepted a place in the home. Everyone had a written care needs assessment which was completed by the manager after seeing the person at home or in hospital and after their trial visit. The manager and staff had the necessary skills and experience to meet the needs of the people they were looking after. The majority of the people we either saw or had filled in a survey form said that they always received the care and support they needed. The home had been offering respite care to anyone who enquired about this facility. They did not however offer an intermediate care service which offered short term intensive rehabilitation. Bowerfield Court DS0000073254.V376079.R01.S.doc Version 5.2 Page 12 Health and Personal Care The intended outcomes for Standards 7 – 11 are: 7. 8. 9. 10. 11. The service user’s health, personal and social care needs are set out in an individual plan of care. Service users’ health care needs are fully met. Service users, where appropriate, are responsible for their own medication, and are protected by the home’s policies and procedures for dealing with medicines. Service users feel they are treated with respect and their right to privacy is upheld. Service users are assured that at the time of their death, staff will treat them and their family with care, sensitivity and respect. The Commission considers Standards 7, 8, 9 and 10 the key standards to be inspected. This is what people staying in this care home experience: JUDGEMENT – we looked at outcomes for the following standard(s): People using the service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. People’s health and personal care needs were being met by staff that respected their privacy and dignity. EVIDENCE: Everyone had a care plan which had information to help the nurses and care workers look after the people who lived at the home. Daily records were kept about the person’s physical health and general well being. Checks on care plans were completed monthly to make sure that the best treatment and care was being given. Health care professionals such as GP, specialist nurses and physiotherapist visited the home regularly. Everyone said that their health care and medical needs were met. Bowerfield Court DS0000073254.V376079.R01.S.doc Version 5.2 Page 13 Lloyds pharmacy provided the medication in blister packs for each individual person. We looked at the records and found them to be satisfactory. The manager and the registered nurses did a medication audit each month. There was a medicines policy which included guidance on the storage and administration of medicines; safe keeping, recording and disposal of controlled drugs. No one who we spoke with or received a questionnaire from said that their privacy or dignity was not respected. Everyone had their own room with their own toilet and wash basin. People were dressed in their own clothes and looked clean and well presented. We found that staff spoke with the people in a friendly, relaxed and respectful manner. Bowerfield Court DS0000073254.V376079.R01.S.doc Version 5.2 Page 14 Daily Life and Social Activities The intended outcomes for Standards 12 - 15 are: 12. 13. 14. 15. Service users find the lifestyle experienced in the home matches their expectations and preferences, and satisfies their social, cultural, religious and recreational interests and needs. Service users maintain contact with family/ friends/ representatives and the local community as they wish. Service users are helped to exercise choice and control over their lives. Service users receive a wholesome appealing balanced diet in pleasing surroundings at times convenient to them. The Commission considers all of the above key standards to be inspected. This is what people staying in this care home experience: JUDGEMENT – we looked at outcomes for the following standard(s): People using the service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. People are provided with activities and a variety of meals that the majority enjoy. EVIDENCE: There was an activities co-ordinator who arranged activities throughout the week. There were regular trips out and the activities record that we looked at showed trips to the village of Eyam, Etherow Park, Shady Oak pub, Little Mill pub/restaurant, ten pin bowling and indoor bowls. On the day of our visit a number of people had gone ten pin bowling. Group activities included bingo, residents meetings, quizzes, jigsaws (3 residents did this), ball games, art, crosswords and ‘pets as therapy’ (Basil the pat dog attended monthly). Bowerfield Court DS0000073254.V376079.R01.S.doc Version 5.2 Page 15 The manager said that one to one time for people who were not able to join in group activities was seen as important and was provided. Manicures, dominoes, help with writing letters, one to one talks or taking someone for a walk. When the care plan was completed the interests, hobbies, likes and dislikes of the person were recorded. There were ‘open’ visiting arrangements and visitors were encouraged to help themselves to drinks so as to promote a homely atmosphere. One of the relatives we spoke with said that they were always offered a drink and something to eat if it was a meal time. People were able to bring in as many possessions as the room could accommodate to make them more personal. People also handled their own financial affairs or had relatives or advocates to assist them where necessary. We saw copies of the three week menus for lunch and tea. We were able to see that a three course lunch was provided with a snack type meal at tea time. If people did not like what was on the menu they could have something different. Specialised diets were available such as; those people who were diabetic. The manager said that there were regular resident’s meeting to seek the views of people about the meals. Bowerfield Court DS0000073254.V376079.R01.S.doc Version 5.2 Page 16 Complaints and Protection The intended outcomes for Standards 16 - 18 are: 16. 17. 18. Service users and their relatives and friends are confident that their complaints will be listened to, taken seriously and acted upon. Service users’ legal rights are protected. Service users are protected from abuse. The Commission considers Standards 16 and 18 the key standards to be. This is what people staying in this care home experience: JUDGEMENT – we looked at outcomes for the following standard(s): People using the service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. People using the service were protected by the complaints and safeguarding procedures including training on the Mental Capacity Act. EVIDENCE: There was a complaints procedure which needed our name, address and telephone number updating. We looked at the complaints file which had two complaints recorded since January 2009. Both had been recorded satisfactorily and investigated. Apologies had been given to the complainants by the company which had been accepted. There had been no safeguarding referrals or complaints received by us. The manager said that the company had a policy that residents had the capacity to make their own decisions, unless proved otherwise within the guidelines as stated in the Mental Capacity Act. Bowerfield Court DS0000073254.V376079.R01.S.doc Version 5.2 Page 17 All staff were trained in the protection of vulnerable adults and the company were to make sure that all the registered nurses received training in the Mental Capacity Act and Deprivation of Liberty Safeguards. Criminal Record Bureau checks were made before anyone started work. We were told that residents were encouraged to be as politically active as they chose with many residents using the postal voting service. If any forms of restraint were used such as bed rails, wheelchair straps; restraint forms were completed and signed by the people who used the service (if able) or relatives. Bowerfield Court DS0000073254.V376079.R01.S.doc Version 5.2 Page 18 Environment The intended outcomes for Standards 19 – 26 are: 19. 20. 21. 22. 23. 24. 25. 26. Service users live in a safe, well-maintained environment. Service users have access to safe and comfortable indoor and outdoor communal facilities. Service users have sufficient and suitable lavatories and washing facilities. Service users have the specialist equipment they require to maximise their independence. Service users’ own rooms suit their needs. Service users live in safe, comfortable bedrooms with their own possessions around them. Service users live in safe, comfortable surroundings. The home is clean, pleasant and hygienic. The Commission considers Standards 19 and 26 the key standards to be inspected. This is what people staying in this care home experience: JUDGEMENT – we looked at outcomes for the following standard(s): People using the service experience excellent quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. People live in suitably adapted, clean, comfortable and very pleasant surroundings. EVIDENCE: Bowerfield Court is a new purpose built home with accommodation over two floor for forty people. There are forty single rooms all with an en-suite facility which included a toilet and wash basin. Each room had overhead hoist tracking which allowed people to be moved from bed to chair or toilet safely without the use of cumbersome Bowerfield Court DS0000073254.V376079.R01.S.doc Version 5.2 Page 19 hoisting equipment. The overhead tracking was also installed in the bathrooms and wet rooms. The corridors and doorways were wider to allow for wheelchair users as were the toilets, bathrooms and wet rooms. The home had two lifts, which were bigger and much more accessible; one lift was long enough to take a stretcher. All the windows were large and at a height that allowed people who were seated to look out. There were three lounges, two dining rooms, hairdressing room. A ‘sensory’ room had been included in the plans and was due to be up and running in the near future. Every bedroom had a profile bed, flat screen television with ‘free view’ and telephone. The staff had a changing area and a staff room. Nurse stations and treatment rooms were situated on each floor. Car parking and a small garden were at the rear of the building. Bowerfield Court DS0000073254.V376079.R01.S.doc Version 5.2 Page 20 Staffing The intended outcomes for Standards 27 – 30 are: 27. 28. 29. 30. Service users’ needs are met by the numbers and skill mix of staff. Service users are in safe hands at all times. Service users are supported and protected by the home’s recruitment policy and practices. Staff are trained and competent to do their jobs. The Commission consider all the above are key standards to be inspected. This is what people staying in this care home experience: JUDGEMENT – we looked at outcomes for the following standard(s): People using the service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. People receive care and support from staff who have skills to support them correctly. EVIDENCE: We looked at staff rotas and found that there was a suitable mix of qualified and unqualified staff which was sufficient for the number of people living at the home at the time of our visit. The home did use agency staff and were doing so for the night shift. The manager said that vacancies were being advertised but that she was finding it difficult to recruit night staff. The number of permanent staff with a National Vocational Qualification (NVQ) level 2 or above was twenty-three with seven working towards the qualification. This number was ninety percent of the staff team. The company had its own bank staff and eighty percent of these had an NVQ. Sixty percent of the catering staff had received training in safe food handling. Bowerfield Court DS0000073254.V376079.R01.S.doc Version 5.2 Page 21 During our visit we looked at the personnel files of four staff who had recently started work at the home. One of the items we looked at was the application form. We recommended to the manager that the employment history should be requested from ‘leaving school or full time education and explain any gaps’. The current request for ten years was insufficient when making sure that only suitable people were employed. We looked at the training file. Training had taken place on, food hygiene, health and safety, safe guarding adults, infection control, manual handling, emergency first aid for appointed persons, basic life support and health and safety. The manager said that most of the staff had received training in dementia Care. A company had now been employed (MEDEX) who had set up a training programme and provided training files. All new staff received induction which included them completing a work book and shadowing an experienced member of the staff team. Bowerfield Court DS0000073254.V376079.R01.S.doc Version 5.2 Page 22 Management and Administration The intended outcomes for Standards 31 – 38 are: 31. 32. 33. 34. 35. 36. 37. 38. Service users live in a home which is run and managed by a person who is fit to be in charge, of good character and able to discharge his or her responsibilities fully. Service users benefit from the ethos, leadership and management approach of the home. The home is run in the best interests of service users. Service users are safeguarded by the accounting and financial procedures of the home. Service users’ financial interests are safeguarded. Staff are appropriately supervised. Service users’ rights and best interests are safeguarded by the home’s record keeping, policies and procedures. The health, safety and welfare of service users and staff are promoted and protected. The Commission considers Standards 31, 33, 35 and 38 the key standards to be inspected. This is what people staying in this care home experience: JUDGEMENT – we looked at outcomes for the following standard(s): People using the service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. Bowerfield Court is being run in the best interests of the people who live there and they are protected and kept safe. EVIDENCE: The manager had thirteen years experience ten of which had been in a managerial position. As well as her nursing qualification she also held the NVQ level 4 Management in Care certificate. Bowerfield Court DS0000073254.V376079.R01.S.doc Version 5.2 Page 23 The company used satisfaction questionnaires which were given to staff, residents, relatives and practitioners to use as part of the company’s quality assurance. The manager organised staff and resident meetings as another means of seeking people’s views. During our visit we saw the minutes of the last staff and resident meetings that had taken place. The home had student nurse placements and the manager was a student mentor. The home also took work experience students. The manager said that she also received feedback about the home through these organisations. The manager said that all the required policies and procedures were in place and had last been reviewed in August 2008. A policy for the prevention of infection and managing infection control was in place and thirty-five of the staff team had received training. Residents could leave any valuables and small amounts of money with the office administrator for safe keeping for which an individual record was kept. Staff supervision did take place however the manager said that there was room for improvement in that supervision sessions and appraisals could be more structured. The manager said that as her role as care manager becomes more supernumerary she will be able to concentrate on supervisions, appraisals and training. A health and safety independent consultant who was employed by the company conducted and completed an annual health and safety check. The fire service had visited the home as part of building regulations for new builds and all staff had received training in fire prevention. There was a record of accidents which were kept on individuals files. Bowerfield Court DS0000073254.V376079.R01.S.doc Version 5.2 Page 24 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Older People have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME Standard No Score 1 2 3 4 5 6 ENVIRONMENT Standard No Score 19 20 21 22 23 24 25 26 3 x 3 3 3 N/A HEALTH AND PERSONAL CARE Standard No Score 7 3 8 3 9 3 10 3 11 x DAILY LIFE AND SOCIAL ACTIVITIES Standard No Score 12 3 13 3 14 3 15 3 COMPLAINTS AND PROTECTION Standard No Score 16 3 17 3 18 3 3 3 3 3 3 3 3 3 STAFFING Standard No Score 27 3 28 3 29 2 30 3 MANAGEMENT AND ADMINISTRATION Standard No 31 32 33 34 35 36 37 38 Score 3 3 3 x 3 2 3 3 Bowerfield Court DS0000073254.V376079.R01.S.doc Version 5.2 Page 25 Are there any outstanding requirements from the last inspection? NO STATUTORY REQUIREMENTS This section sets out the actions, which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. Standard Regulation Requirement Timescale for action RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. Refer to Standard Good Practice Recommendations Bowerfield Court DS0000073254.V376079.R01.S.doc Version 5.2 Page 26 Care Quality Commission North West Region City Gate Gallowgate Newcastle Upon Tyne NE1 4PA National Enquiry Line: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Bowerfield Court DS0000073254.V376079.R01.S.doc Version 5.2 Page 27 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. 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Promote this care home

Click here for links and widgets to increase enquiries and referrals for this care home.

  • Widgets to embed inspection reports into your website
  • Formated links to this care home profile
  • Links to the latest inspection report
  • Widget to add iPaper version of SoP to your website