Care Home: Bowland Lodge

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What the care home does well The home provides sensitive, personalised and well-focused care to its residents. Residents say that they are well looked after, and that the staff are very caring. Staff treat the residents with great respect at all times, and encourage and support them to be as independent as possible. The home is well-managed and has a stable and experienced staff group. What the care home could do better: The responsible persons and the registered manager must make sure that all parts of the improvement plan are carried out at the agreed dates, and that the building is maintained in a safe and well-maintained condition in the future. Random inspection report Care homes for older people Name: Address: Bowland Lodge Western Avenue Newcastle Upon Tyne Tyne & Wear NE4 8SP two star good service 30/09/2009 The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Alan Baxter Date: 0 1 1 2 2 0 0 9 Information about the care home Name of care home: Address: Bowland Lodge Western Avenue Newcastle Upon Tyne Tyne & Wear NE4 8SP 01912734187 F/P01912734187 lindaparkin@btinternet.com Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Conditions of registration: Category(ies) : Mr Ram Perkesh Malhotra,Mr Darshen Kumar Malhotra care home 36 Number of places (if applicable): Under 65 Over 65 12 21 dementia old age, not falling within any other category Conditions of registration: 3 0 One OP bed to be used to accommodate a named person in category DE, for a period of eight months from 5th December 2005 Date of last inspection Brief description of the care home Bowland Lodge is a care home that provides personal care to 36 older people and people with dementia. The home is located within a residential area of the west end of Newcastle upon Tyne. The three-storey property is converted from two adjacent Victorian houses. There is a passenger lift to all floors. There is easy access by public transport and to local amenities and shops. The fees payable are from £373 to £383 per week, with extra payments for 3 0 0 9 2 0 0 9 Care Homes for Older People Page 2 of 10 Brief description of the care home hairdressing, toiletries and newspapers. Care Homes for Older People Page 3 of 10 What we found: This random unannounced inspection of Bowland Lodge was made to check that the home had complied with the requirements of the Statutory Requirement Notice issued on 1st October 2009, the compliance date for which was the 30th November 2009. At the key inspection on 17th and 30th September 2009 the registered persons were required to ensure that the building complies with the requirements of the local fire service. The registered persons have developed a Fire Risk assessment that meets the requirements of the Regulatory Reform (Fire Safety) Order 2005, and the fire service have acknowledged this writing, formally withdrawing the Enforcement Notice no. 00000374/77 served on 26/08/2009. The registered persons were also required to ensure that that a programme of routine maintenance and renewal of the fabric of the building and decoration is produced and implemented with records kept. In particular, window frames must be replaced, fire doors upgraded with smoke seals, water damage repaired, unsuitable baths replaced, and carpets replaced where necessary. The registered manager provided a written programme dated 1st December. This shows that the building renewal programme will start in February, when all the priority fire safety work will have been completed. It includes details of the contractors chosen, with quotes where available. It covers upgrading fire doors; repairing water damage to bedrooms; replacement of unsuitable bathing facilities; replacement of carpets; refurbishment and redecoration. Regarding the replacement of window frames, a contractor has been selected and a price agreed, but the proprietors are awaiting planning permission for the work to start. The manager has booked six senior on a fire marshall course. She is researching appropriate fire safety courses, with the aim of gaining a suitable qualification for her to give certificated training to her staff. Risk assessments are in place. These cover both the risks to each individual resident, including any staff interventions necessary, and overall building fire safety (now approved by the fire service - documentary evidence provided). What the care home does well: The home provides sensitive, personalised and well-focused care to its residents. Residents say that they are well looked after, and that the staff are very caring. Staff treat the residents with great respect at all times, and encourage and support them to be as independent as possible. The home is well-managed and has a stable and experienced staff group. Care Homes for Older People Page 4 of 10 What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 10 Are there any outstanding requirements from the last inspection? Yes R No £ Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action 1 19 23 The registered persons must 30/09/2009 ensure that the building complies with the requirements of the local fire service. This is to improve the safety of service users. 2 19 23 The registered persons must 30/09/2009 ensure that a programme of routine maintenance and renewal of the fabric of the building and decoration is produced and implemented with records kept. In particular, window frames must be replaced, fire doors upgraded with smoke seals, water damage repaired, unsuitable baths replaced, and carpets replaced where necessary. This is to improve the safety and comfort of service users. 3 22 23 The registered persons must 30/09/2009 ensure that grab rails, hoists and any other aids assessed as being necessary are provided in bathrooms and toilets used by service users. This is to improve the safety and accessibility of facilities Care Homes for Older People Page 6 of 10 Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action in the home. 4 31 23 The registered manager 30/10/2009 must undertake further fire safety training to allow her to give the appropriate level of training to her staff. This is to improve the safety of service users and staff. 5 33 24 The registered persons must 31/12/2009 respond in writing to the issues and concerns raised in the annual survey of the views of residents and their representatives. This is to make sure that the views of the residents and their representatives are being listened to and used to improve the quality of care in the home. 6 38 13 The registered manager must ensure that appropriately detailed risk assessments are carried out for all safe working practice topics and that any significant finding of risk are recorded and addressed. This is to improve the safety of the service users. 7 38 13 The registered persons must 30/09/2009 ensure that the health and safety of residents and staff is maintained by providing a safe environment. This is to improve the safety Care Homes for Older People Page 7 of 10 30/09/2009 Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action of service users. Care Homes for Older People Page 8 of 10 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 9 of 10 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. 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