Latest Inspection
This is the latest available inspection report for this service, carried out on 31st December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Bradbury House.
Annual service review
Name of Service: Bradbury House The quality rating for this care home is: The rating was made on: three star excellent service 0 2 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Susan Lowther Date of this annual service review: 3 0 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: The County Durham Cheshire Home Worthington Close Crook Durham DL15 8NL 01388768380 01388768519 clare.booth@lcdisability.org www.lcdisability.org Leonard Cheshire Disability Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Conditions of registration: Category(ies) : physical disability Conditions of registration: Physically disabled 18 years and over Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: The registered manager retired in August 2009. 0 2 1 2 2 0 0 8 Number of places (if applicable): Under 65 Over 65 24 0 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Bradbury House is owned by The Leonard Cheshire Foundation and is registered as a Care Home which is also able to provide nursing care. The building was designed to meet the needs of people who have a physical disability and was purpose built in 1992. The home is situated close to the town centre of Crook in County Durham and provides easy access to shops, the library and other local
Annual Service Review Page 2 of 6 leisure facilities. Bradbury House provides spacious communal and private living space with wide corridors and doorways which helps to ensure ease of access for wheelchair users. Communal space is made up of central, open plan areas used as sitting and dining rooms. People who live there have large bedrooms, all with individual adapted bathroom and some have adapted kitchen and lounge areas as well. Each room has its own front door with access to the outside from patio doors to the gardens surrounding the home. The home also provides day time opportunities for up to 9 people each weekday. This takes place in a part of the homes communal space and people who live at Bradbury House can join in with day care activities if they want to. The home has their own vehicles that have been especially adapted for the needs of the people who live there. Fees vary depending on peoples circumstances, further details can be found in the homes Service User Guide. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received about Bradbury House care home since the last inspection on 2nd December 2008 . This information included the homes Annual Quality Assurance Assessment (AQAA). This is a self-assessment document that focuses on how well outcomes are being met for people using the service. It was completed by the acting manager of the home. The previous registered manager left the home in August 2009. We also asked people who use the service to complete surveys for us. These surveys tell us what it is like for people using this service. We also looked at other information we have about the service. The home has told us about any events that have happened. These are called notifications and it is important that the home keeps us up-to-date on anything that affects the well being of people using the service. Bradbury House is good at keeping us informed of these events. We also look at the previous key inspection and any changes to the service since then. What has this told us about the service? The home sent us their Annual Quality Assurance Assessment (AQAA) when we asked for it. It was clear and gave us most of the information we asked for. We looked at the information in the AQAA and our judgment is that the home is still providing an excellent service. It included evidence of how the home has improved since the last key inspection. The acting manager indicated on the AQQA that the following improvements have been made since the last inspection. The home has supported people who use the service to attend relevant training opportunities and regional meetings. Volunteer input has increased to support people to achieve goals and aspirations both on an individual and group basis. The lighting around the perimeter of the building has been improved which has enhanced the health and safety of people. Fencing has been erected to the south side of the building to maintain privacy. Staffing hours have been increased and quality assurance systems have been expanded so that changes can be made as a result of listening to people who use the service. The home has received one complaint since the last inspection. This was dealt with internally. From the surveys returned, people living in the home tell us that they are happy living here. They said that like the food and that the home is always clean and fresh. They also said that they get the support and help that they need, staff act upon what they say and that they would know how to make a complaint if they were unhappy. Comments received include, Accommodates what I want to do. Sees to personal needs. Often attentive and happy to chat and listen to any concerns. Light hearted Annual Service Review Page 4 of 6 manner makes me feel happy. Prepare and serve good meals. Gives excellent care and all other requirements. When asked what the home could do better one person said, Review possibility of some therapy for physical needs. Social and health care professionals who returned surveys were also very complimentary about the home. Comments include, I find the provision of care consistent and to be of a high standard. The manager and staff are always proactive in response to suggestions and endeavour to ensure multi disciplinary working for the benefit of people. Cares for clients with a variety of complex health and social care treating each as an individual to ensure their specific needs are identified and met. They deliver support to people on an individual basis. They are all dedicated to maintain their safety, privacy and dignity. The staff are very friendly. They update training on a regular basis. Comments in staff surveys indicated that they always aim to deliver a high standard of care and that they feel appropriately trained and supported to meet the needs of the people who live in the home. The home continues to let us know about things that have happened since our last key inspection and they have shown that they continue to improve the service for the people who live at Bradbury House. In this way they have shown us that their service continues to provide excellent outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 1st December 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people living here. Annual Service Review Page 5 of 6 Reader Information
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