Latest Inspection
This is the latest available inspection report for this service, carried out on 4th May 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Bradley House.
Annual service review
Name of Service: Bradley House The quality rating for this care home is: The rating was made on: two star good service 0 2 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Rob Padwick Date of this annual service review: 3 1 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Bradley Road Grimsby North East Lincs DN37 0AJ 01472878373 01472277548 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Christine Angela Erbil Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Dryband One Ltd Number of places (if applicable): Under 65 Over 65 0 0 2 4 44 2 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Bradley House is situated close to the village of Bradley and is approximately one mile from the centre of Grimsby. The home has a view of the surrounding countryside. The home is registered to provide residential and nursing care for older people including those with dementia, physical disability over 65 years and physical disability over 18 years. In addition the home provides respite and day care services for up to six people. The home consists of two storeys, the upper floor accessed by both stairs and a
Annual Service Review Page 2 of 6 0 2 1 2 2 0 0 8 passenger lift. There are thirty six single rooms, twelve of which are ensuite and a further four large rooms situated on the first floor which can be shared or used as single. The gardens to the front and side of the building are spacious and contain mature trees, shrubs and flowerbeds. The home has a small internal courtyard accessible from two separate corridors. There is also a patio area with garden furniture. Information about the home and its service can be found in the statement of purpose and service user guide, both these documents are available from the manager of the home. A copy of the latest inspection report and details of the current fees payable are available from the manager. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? The last key inspection for this service was carried out on 2nd December 2008 We looked at all the information that we have received or asked for since the last key inspection of the home. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gives us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the home. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service; these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was generally clear and gave us most of the information we asked for, although more details on plans they are going to make to develop the service would have been useful. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and knows what further improvements they need to make. The AQAA told us about improvements made to the service in the past year and indicated good progress had been made in implementing the recommendations we previously made. We were told We have increased our skills and knowledge in Dementia, Palliative Care and Equality & Diversity. The AQAA told us Staff have had training in Infection Control and Pressure Damage and that RGNs have increased their extended skills by attending training in Venapuncture, catheterisation and wound care. We were told the service has become Increasingly aware of Customer Care and that the manager has Attended a course on Dealing with complaints. We were told that Annual Service Review Page 4 of 6 consequently A programme has been developed for staff (on this). The AQAA told us a More person centred approach to the Care Programmes has been developed and that the Frequency of all staff meetings have been increased to ensure communication is maintained. We were told about other developments, including improvements to the food and that people living in the home had Spent time with the manager and a selection of meals / recipes taken to a meeting and a new menu developed. The AQAA told us there were plans to improve the activities provided with additional specialist staff training and for a greenhouse and raised flowerbeds to be developed so that people living in the home can plant flowers and vegetables. We have received no official complaints about the home since the last time we visited and the AAQQ told us the service had received eight in this time and that all of these were now resolved with two of them substantiated. There has been one safeguarding alert made by the home to the Local Authority for investigating during the past year, but the manager told us this was now resolved Comments received from people using the service and their relatives were generally positive. One relative told us Everybody who works are very polite and look after my mum very well. Others however indicated the laundry service could be further developed and that there were times when staffing levels could be improved to ensure people are better stimulated. One person told us Recently there have been improvements, but (we) have to wait a while. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 1st December 2010 However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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