Latest Inspection
This is the latest available inspection report for this service, carried out on 23rd November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Brookdell Retirement Home.
Annual service review
Name of Service: Brookdell Retirement Home The quality rating for this care home is: The rating was made on: two star good service 2 1 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Julie Playfer Date of this annual service review: 2 1 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Foreside Fore Side Barrowford Nelson Lancs BB9 6AB 01282603224 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Mr Derek Howard,Mrs Doreen Howard Number of places (if applicable): Under 65 Over 65 0 15 The registered person may provide the following category of service only: Care Home only - Code PC To Service Users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old Age, not falling within any other category - Code OP The maximum number of Service Users who can be accommodated is: 15 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Brookdell is registered to provide accommodation and personal care for up to 15 older people. The home is a mature detached property offering homely accommodation, surrounded by private, attractive and accessible gardens. Garden furniture is provided, for the residents use in fine weather. The home is located in a fairly secluded position, away from the centre of the village. Accommodation is provided in five single rooms and five shared rooms, which are
Annual Service Review Page 2 of 6 2 1 1 0 2 0 0 8 located on two floors. Access to the first floor is by chair lift. Communal space is provided in two inter connecting lounge/dining rooms. Various aids and adaptations to assist with mobility and self-help skills are available. Information was made available to prospective residents by means of a statement of purpose, service users guide and brochure. The brochure was usually given to prospective residents and/or their relatives on viewing the home or at the point of assessment. The service users guide was displayed in each bedroom. Copies of previous inspection reports can be viewed in the home or downloaded free of charge from the Commissions website at www.cqc.org.uk Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people living in the home and the staff. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The registered manager sent us their annual quality assurance assessment (AQAA) when we asked for it. It was detailed and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing an good service and that they know what further developments they would like to make, to ensure that people continue to experience good outcomes. The AQAA told us about improvements that have been made in the last year. For example, a new conservatory/garden room has been built. This room provides the residents with a quiet area to sit or entertain. The manager has also introduced a new short term interim care plan for residents who return to the home from hospital stays. The plans provide information and guidance for staff about the residents needs, to help the residents settle back into the home. Thirteen residents returned a questionnaire. They all gave positive responses and many wrote comments expressing satisfaction with the home. For example one person wrote, Everything is done well as far as Im concerned, I couldnt be happier and another person commented, Everyone is sensitive to all the residents care needs. The home is well run, always clean, with kind and caring staff. The meals are well presented and suitable for elderly residents. Seven members of staff also completed and returned a questionnaire. All staff indicated they received training relevant to their role and were well supported by the management team. They were also happy with the level of care provided to the residents. One member of staff commented, It cares for the residents and their Annual Service Review Page 4 of 6 families well, it always kept very clean and always makes sure the residents are paramount and another staff member commented, All the residents are very happy and well cared for. Information in the AQAA informed us that thorough recruitment and selection procedures have been used in the employment of new staff, in order to safeguard and protect the residents. The manager has not received any complaints during the last 12 months. From all the information received we have concluded that the home is well managed and continues to provide good outcomes for the residents. What are we going to do as a result of this annual service review? We will continue to monitor information received about the service and will carry out an inspection when required. We can inspect a service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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