Care Home: Brooklands Residential Home

Similar services:

• Snydale Care Home
• Abbey The
• Larchfield Manor
• Hawkhills
• Beeches The - North Yorkshire County Council
• Carentan House
• Ravensworth Lodge

What the care home does well The home has a friendly, warm and relaxed atmosphere and people told us that they find the manager and staff approachable and helpful. The information provided about the service is good and helps people decide if the home can meet their needs. People are invited to visit the home before admission to see at first hand the facilities provided, meet the staff and other people living there and stay for a meal if they wish to do so. People are also able to move in to the home for a trial period if they are still undecided. People are offered the opportunity to take part in a range of social and leisure activities and are encouraged to make choices and decisions about how they spend their time while living at the home. People told us that the food is always good and that they were always offered an alternative if they did not want what was on the menu. The home is clean and comfortable and people are encouraged to furnish their rooms with personal possessions to make them feel more homely. What has improved since the last inspection? Care plans now give staff more guidance on how to meet people`s needs and wherever possible people living at the home or their relatives are involved in the care planning process. Pre-admission assessments now include good background information about people, which includes their interests and the activities they used to participate in while living in the community. The quality assurance systems in place continue to be developed and the home is proactive in seeking the views and opinions of people living at the home, their relatives and other healthcare professionals about the standard and quality of the service provided. What the care home could do better: Recruitment and selection procedures must be followed at all times so that people can be confident they are being cared for by staff that are suitable to work in the caring profession. Staff need to make sure that if any significant changes in people`s needs are identified when they complete the monthly evaluations of their care plan, the plan is amended so that it accurately reflects any changes in the level of care and support they require. The home should make sure that medication is only administered to the person it is prescribed for so that people can be confident medicines are being safely managed. A new format should be introduced to record financial transactions so that the information is clearly recorded and more user friendly. Key inspection report Care homes for older people Name: Address: Brooklands Residential Home 16 Harper Lane Yeadon Leeds West Yorkshire LS19 7RR     The quality rating for this care home is:   two star good service A quality rating is our assessment of how well a care home is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this full review a ‘key’ inspection. Lead inspector: Stephen Marsh     Date: 1 3 0 5 2 0 0 9 This is a review of quality of outcomes that people experience in this care home. We believe high quality care should • • • • • Be safe Have the right outcomes, including clinical outcomes Be a good experience for the people that use it Help prevent illness, and promote healthy, independent living Be available to those who need it when they need it. The first part of the review gives the overall quality rating for the care home: • • • • 3 2 1 0 stars - excellent stars - good star - adequate star - poor There is also a bar chart that gives a quick way of seeing the quality of care that the home provides under key areas that matter to people. There is a summary of what we think this service does well, what they have improved on and, where it applies, what they need to do better. We use the national minimum standards to describe the outcomes that people should experience. National minimum standards are written by the Department of Health for each type of care service. After the summary there is more detail about our findings. The following table explains what you will see under each outcome area. Outcome area (for example Choice of home) These are the outcomes that people staying in care homes should experience. that people have said are important to them: They reflect the things This box tells you the outcomes that we will always inspect against when we do a key inspection. This box tells you any additional outcomes that we may inspect against when we do a key inspection. This is what people staying in this care home experience: Judgement: This box tells you our opinion of what we have looked at in this outcome area. We will say whether it is excellent, good, adequate or poor. Evidence: This box describes the information we used to come to our judgement. Care Homes for Older People Page 2 of 26 We review the quality of the service against outcomes from the National Minimum Standards (NMS). Those standards are written by the Department of Health for each type of care service. Copies of the National Minimum Standards – Care Homes for Older People can be found at www.dh.gov.uk or bought from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop The mission of the Care Quality Commission is to make care better for people by: • Regulating health and adult social care services to ensure quality and safety standards, drive improvement and stamp out bad practice • Protecting the rights of people who use services, particularly the most vulnerable and those detained under the Mental Health Act 1983 • Providing accessible, trustworthy information on the quality of care and services so people can make better decisions about their care and so that commissioners and providers of services can improve services. • Providing independent public accountability on how commissioners and providers of services are improving the quality of care and providing value for money. Reader Information Document Purpose Author Audience Further copies from Copyright Inspection report Care Quality Commission General public 0870 240 7535 (telephone order line) Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. www.cqc.org.uk Internet address Care Homes for Older People Page 3 of 26 Information about the care home Name of care home: Address: Brooklands Residential Home 16 Harper Lane Yeadon Leeds West Yorkshire LS19 7RR 01132508677 P/F01132508677 mandyjowett@hotmail.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Mr Paul C Jowett,Mrs Amanda Jowett care home 27 Conditions of registration: Category(ies) : Number of places (if applicable): Under 65 dementia old age, not falling within any other category Additional conditions: One specific service user under the age of 65, named on variation dated 1st February 2007, may reside at the home. The place for DE is specifically for the service user named in the variation application dated 20.9.4 Date of last inspection Brief description of the care home Brooklands Residential Home is situated near Yeadon town centre, which is a suburb of Leeds. The home is situated within easy reach of local amenities, including the local supermarket, and is on a bus route. There is an area at the rear of the building for off road parking. The building is an extended and converted detached property. There is a pleasant conservatory on the side of the building, which opens out into a secure and pleasant garden area. Accommodation is provided in nineteen single rooms and four shared rooms. The ground floor has two lounge areas and a dining room in addition to Care Homes for Older People Page 4 of 26 1 0 Over 65 0 27 Brief description of the care home the conservatory. Care Homes for Older People Page 5 of 26 Summary This is an overview of what we found during the inspection. The quality rating for this care home is: Our judgement for each outcome: two star good service Choice of home Health and personal care Daily life and social activities Complaints and protection Environment Staffing Management and administration peterchart Poor Adequate Good Excellent How we did our inspection: The last inspection of this service was the 16 May 2007. Since then we have improved our practice when making requirements to improve national consistency. Some requirements from previous inspections may have been deleted or carried forward as recommendations, but only when it is considered that people that use the service are not being put at significant risk of harm. In future, if a requirement is repeated, it is likely that enforcement action will be taken. The inspection process included looking at information we have received about the service since the last key inspection, as well as this unannounced visit to the home, which was carried out between 10:00 and 17:00 hrs. The methods we used included looking at records, observing staff at work, talking to people living at the home and visitors, talking to the manager and staff and looking around the property. Care Homes for Older People Page 6 of 26 The home had also completed and returned their Annual Quality Assurance Assessment (AQAA) form and the information provided has also been used as evidence in the body of the report. The AQAA is a self assessment form that focuses on how well outcomes are being met for people using the service. It also gives us some numerical information about the service. The purpose of the visit was to assess what progress the home had made in meeting the requirements made in the last inspection report and the impact of any changes in the quality of life experienced by people living at the home. Feedback was given to the manager at the end of the visit. No requirements or recommendations have been made as a result of this inspection. The fee for the service is currently 435:00 pounds per week.This does not include hairdressing, chiropody, personal clothing and toiletries or newspapers. Care Homes for Older People Page 7 of 26 What the care home does well: What has improved since the last inspection? What they could do better: Recruitment and selection procedures must be followed at all times so that people can be confident they are being cared for by staff that are suitable to work in the caring profession. Staff need to make sure that if any significant changes in peoples needs are identified when they complete the monthly evaluations of their care plan, the plan is amended so that it accurately reflects any changes in the level of care and support they require. The home should make sure that medication is only administered to the person it is prescribed for so that people can be confident medicines are being safely managed. A new format should be introduced to record financial transactions so that the information is clearly recorded and more user friendly. Care Homes for Older People Page 8 of 26 If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details on page 4. The report of this inspection is available from our website www.cqc.org.uk. You can get printed copies from enquiries@cqc.org.uk or by telephoning our order line 0870 240 7535. Care Homes for Older People Page 9 of 26 Details of our findings Contents Choice of home (standards 1 - 6) Health and personal care (standards 7 - 11) Daily life and social activities (standards 12 - 15) Complaints and protection (standards 16 - 18) Environment (standards 19 - 26) Staffing (standards 27 - 30) Management and administration (standards 31 - 38) Outstanding statutory requirements Requirements and recommendations from this inspection Care Homes for Older People Page 10 of 26 Choice of home These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People are confident that the care home can support them. This is because there is an accurate assessment of their needs that they, or people close to them, have been involved in. This tells the home all about them and the support they need. People who stay at the home only for intermediate care, have a clear assessment that includes a plan on what they hope for and want to achieve when they return home. People can decide whether the care home can meet their support and accommodation needs. This is because they, or people close to them, have been able to visit the home and have got full, clear, accurate and up to date information about the home. If they decide to stay in the home they know about their rights and responsibilities because there is an easy to understand contract or statement of terms and conditions between them and the care home that includes how much they will pay and what the home provides for the money. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. The admission process is thorough and people will not be admitted unless staff are able to meet their needs. People are provided with good information about the service and are encouraged to visit and see the facilities at first hand before deciding if the home is right for them. Evidence: The service has produced a service user guide, which is made available to all people considering moving into the home. The service user guide provides people with good information and can be published in different languages or formats on request. Records show that peoples needs are always assessed before they move into Brooklands either in their own home or temporary place of residence. Needs identified during this pre-admission assessment visit form the basis for the initial care plan, which is completed on admission. We looked at the pre-admission assessment for the Care Homes for Older People Page 11 of 26 Evidence: last admission to the home and found that it provided staff with good information about the persons health, personal and social care needs. People are invited to visit the home before admission to see at first hand the facilities provided, meet the staff and other people living there and stay for a full day if they wish to do so. People are also able to move in to the home on a trial period if they are still undecided. This is good practice and shows that people are supported through the admission process. Feedback from people shows that they feel the information they received about the home before admission was very good and the initial visit was helpful and informative. The relatives of one person recently admitted said that they had chosen the home because of its reputation locally for providing good quality care and facilities. Feedback from people living at the home and relatives also shows that they feel there is a good mix of skills within the staff team and staff had a good understanding of their needs. Comments inluded although there has been some recent staff changes the staff on duty always appears competent and well trained and I have no doubt that the staff on duty have the skills and experience to care for my mother appropriately. Care Homes for Older People Page 12 of 26 Health and personal care These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People’s health, personal and social care needs are met. The home has a plan of care that the person, or someone close to them, has been involved in making. If they take medicine, they manage it themselves if they can. If they cannot manage their medicine, the care home supports them with it, in a safe way. People’s right to privacy is respected and the support they get from staff is given in a way that maintains their dignity. If people are approaching the end of their life, the care home will respect their choices and help them feel comfortable and secure. They, and people close to them, are reassured that their death will be handled with sensitivity, dignity and respect, and take account of their spiritual and cultural wishes. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. Peoples health and personal care needs are met in a way that maintains their dignity and independence. Evidence: Care plans are in place for all people living at the home and are generated from the initial Social Service Care management assessment and the assessment of needs completed by the manager. Wherever possible the plan is drawn up with the involvement of the person using the service or their relatives and forms the basis for the care and support to be provided. Information provided in the self assessment form shows that the home does experience some problems in getting people to become involved in the care planning process but try hard to make sure that people are fully consulted about how they want their care and support to be provided.The care plans are reviewed on a monthly basis. The home operates the key worker system whereby a member of staff is allocated a small number of people to whom they are the named carer. Key workers also have input in to the care plans and with the support of management are responsible for Care Homes for Older People Page 13 of 26 Evidence: making sure peoples needs are met. The care plans we looked at were generally completed to a good standard and provided staff with clear guidance on how care and support was to be provided. However, in some instances we found that although the monthly evaluation report indicated that there had been changes in peoples needs, the care plan had not been amended to reflect this. For example the monthly evaluation report for one person completed in April 2009 showed they now may now need two staff to assist with personal care. However, the care plan had not been changed to provide staff with this information. The care plan for another person was not up to date even though they had experienced a significant weight loss over a relatively short period of time. The monthly evaluation report did however show what action the home was taking in relation to the weight loss and provided clear guidance to staff. This care plan was brought up to date during the course of the inspection and the manager confirmed that she would review all the care plans in place and make sure that they accurately reflected peoples present circumstances. All people living at the home are registered with a general practitioner and are supported in having access to the full range of NHS services. Information provided by the manager shows that wherever possible people are encouraged to keep their own general practitioner if at all possible. If this is not possible there is a choice of four surgeries in the local area. The input of other healthcare professionals is clearly recorded in the documentation available, which shows that staff are seeking advice if they concerns about peoples health. Moving and handling assessments are routinely carried out for all new admissions and risk assessments are completed where areas of potential risk to peoples general health and welfare are identified. People confirmed that they were happy with the care and support they received and said that staff always treated them with kindness and respect. Comments included If I am poorly the doctor is called for straight away, which I find reassuring and all the staff are friendly, approachable and very caring. Feedback from relatives shows that they are also pleased with the standard of care and facilities provided and were always kept informed of any significant changes in peoples general health. Comments included I am contacted immediately if there is a significant change in my mothers general health and Brooklands was recommended to me as a place where my mother would be well cared for and I have not been disappointed by the standard of care and attention she receives. Care Homes for Older People Page 14 of 26 Evidence: We reviewed the medication system in place and found that generally medicines are managed safely. However, we found that due to the lack of storage space in the drug trolley Lactulose (laxative) was being administered to all people taking the medication from a communal bottle prescribed for one individual. This matter was discussed with the manager who confirmed that in future the medication would only be given to the person it is prescribed for. Care Homes for Older People Page 15 of 26 Daily life and social activities These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: Each person is treated as an individual and the care home is responsive to his or her race, culture, religion, age, disability, gender and sexual orientation. They are part of their local community. The care home supports people to follow personal interests and activities. People are able to keep in touch with family, friends and representatives. They are as independent as they can be, lead their chosen lifestyle and have the opportunity to make the most of their abilities. People have nutritious and attractive meals and snacks, at a time and place to suit them. There are no additional outcomes. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. People are offered the opportunity to take part in a varied range of social and leisure activities that take account of their preferences and abilities. Evidence: The manager confirmed that people are encouraged to make choices and decisions about how they spend their time whilst living at the home. Peoples personal interests are recorded in their care plan and wherever possible they are supported by staff to follow their own daily routines. The home does not employ an activities co-ordinator therefore in house activities and trips out are organised by the care staff. There is a list of events displayed on the notice board. For people that dont like to join in group activities time is made to engage with them on a one-to one basis. The manager confirmed that people are encouraged to continue to attend their place of worship if they wished to do so and a local church group visits the home on a monthly basis. People told us that they were very pleased with the level of activities and outings Care Homes for Older People Page 16 of 26 Evidence: made available to them. Comments included I enjoy joining in activities and I look forward to entertainers visiting the home -- it brightens up my day. People spoken with said that they were able to see visitors in their own rooms if they wished to do so and family and friends were always made to feel welcome and offered light refreshments when they visited. We observed the lunchtime meal served in the main dining room. The meal served was good both in quality and presentation. Tables were nicely set, the meal was unhurried and the atmosphere was relaxed. If people required prompting or assistance to eat their meals this was done discreetly by staff so they were not made to feel embarrassed. People spoken with confirmed that the food is always good and their preferences are taken in to account when menus are planned. Comments included there is always a good choice at meal time and I have no complaints at all about the standard of meals provided. Feedback from relatives also confirmed that they are very pleased with the standard of meals provided. Comments included all the meals look appetising and mealtimes are enjoyed as social occasions and since coming in to the home my mothers appetite has improved and she is now eating a varied and balanced diet, which she has not done for many years. Care Homes for Older People Page 17 of 26 Complaints and protection These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: If people have concerns with their care, they or people close to them know how to complain. Any concern is looked into and action taken to put things right. The care home safeguards people from abuse and neglect and takes action to follow up any allegations. People’s legal rights are protected, including being able to vote in elections. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. There are suitable systems in place to make sure that complaints are dealt with appropriately and people are protected from any form of abuse. Evidence: There is a clear complaints procedure in place and information provided in the self assessment form shows that the home have received no complaints since the last inspection visit. Feedback from relatives clearly indicates that they are aware of the complaints procedure and would have no problem at all in approaching the manager or registered provider if they had any concerns about the standard of care being provided. Adult protection (safeguarding) policies and procedures are in place and training records provided by the manager show that all staff have received training in the recognition and reporting of allegations of abuse. The manager confirmed that the home operates a zero tolerance approach when dealing with complaints and safeguarding issues. Feedback from staff indicates that they are aware of the homes policy on whistle blowing and knew what to do if they suspected that people were being abused or working practices at the home were not in the best interest of the people living there. Care Homes for Older People Page 18 of 26 Environment These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People stay in a safe and well-maintained home that is homely, clean, pleasant and hygienic. People stay in a home that has enough space and facilities for them to lead the life they choose and to meet their needs. The home makes sure they have the right specialist equipment that encourages and promotes their independence. Their room feels like their own, it is comfortable and they feel safe when they use it. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. The home is decorated and furnished to a good standard and provides a comfortable, safe and very pleasant place for people to live. Evidence: The home provides accommodation for twenty-seven people in both in both single and double bedrooms. There is a stair lift available to assist people with mobility problems access the accommodation and facilities on the upper floors of the building. Both the bedrooms and communal areas are decorated and furnished to a good standard and there is an ongoing programme of refurbishment and renewal. It is apparent when talking with the manager and staff that they take a great deal of pride in providing people with good quality accommodation and keeping the home clean and tidy. People living at the home and their relatives said that they were very satisfied with the standard of accommodation and pleased that they had chosen to live at Brooklands. Comments included the home is very well decorated and the lounges and dining room are bright, and airy and the home is a always spotlessly clean and free from any unpleasant odours. Care Homes for Older People Page 19 of 26 Staffing These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People have safe and appropriate support as there are enough competent staff on duty at all times. They have confidence in the staff at the home because checks have been done to make sure that they are suitable to care for them. Their needs are met and they are cared for by staff who get the relevant training and support from their managers. There are no additional outcomes. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. The home provides staff with good training opportunities and makes sure that they are clear about their roles and responsibilities. Evidence: The home has a thorough staff recruitment and selection procedure, which includes obtaining at least two written references and a Criminal Record Bureau (CRB) before new staff start work unsupervised. This makes sure only people suitable to work in the caring profession are employed. All staff are provided with written job descriptions, which outlines their roles and responsibilities and terms and conditions of employment. We reviewed the recruitment files and found that generally the recruitment policy was being followed although in two instances the procedure had not been as thorough as it should have been. The manager is aware of this and confirmed that in future staff would not be employed until all employment checks had been completed. The staff rota showed that sufficient care staff are employed on day and night duty to meet peoples needs and although the home has experienced some recent staffing problems there is now a relatively stable staff team, which helps to make sure people receive continuity of care. Care Homes for Older People Page 20 of 26 Evidence: To support the care staff the home employs catering and housekeeping staff to make sure that peoples dietary needs are met and the home is clean, tidy and free from offensive odours. We did however note that no weekend cook is employed and therefore it is the responsibility of the senior staff on duty to prepare the lunchtime meal. This matter was discussed with the manager who confirmed that the care provided to people living at the home was not compromised by this arrangement and there was always sufficient staff on duty to meet peoples needs. All new staff receive induction training in line with the Skills for Care Common Induction Standards. These are nationally agreed induction standards designed to help new staff get the skills and knowledge they need to care for people. Following induction there is an expectation that staff will study for a National Vocational Qualification (NVQ) at level two or three above depending on the post they hold. Information provided in the self assessment form indicates that the majority of staff have achieved or are working toward a NVQ. This shows that the home is committed to making sure that people are cared for by skilled and experienced staff. Feedback from staff indicates that they are generally happy with the level and standard of training provided and were encouraged to take up training opportunities. Staff also felt that the training they receive helps them understand the individual needs of people living at the home and keeps them up to date with new ways of working. Care Homes for Older People Page 21 of 26 Management and administration These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People have confidence in the care home because it is led and managed appropriately. People control their own money and choose how they spend it. If they or someone close to them cannot manage their money, it is managed by the care home in their best interests. The environment is safe for people and staff because appropriate health and safety practices are carried out. People get the right support from the care home because the manager runs it appropriately with an open approach that makes them feel valued and respected. The people staying at the home are safeguarded because it follows clear financial and accounting procedures, keeps records appropriately and ensures their staff understand the way things should be done. They get the right care because the staff are supervised and supported by their managers. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. The management structure in place makes sure that the home is well managed and run in the best interest of the people living there. Evidence: Mrs Amanda Jowett is the registered manager and along with her husband the registered providers of Brooklands Residential Home. Mrs Jowett is a qualified nurse, has many years experience in the caring profession and has achieved a recognised management qualification. Mrs Jowett has a positive attitude to the inspection process and during the course of the inspection showed a willingness to work with us to maintain and improve standards at the home. The manager is supported in her role by a matron who has worked at the home for a number of years, is also a qualified nurse and who is fully involved in all aspects of managing the service. To make sure that there are clear lines of communication within the home regular staff meetings are held and the manager operates an open door policy so that people are able to approach her at any time if they have a problem or concerns. Care Homes for Older People Page 22 of 26 Evidence: Feedback from staff show that they have one-to-one supervision with the manager on a regular basis and feel well supported by the senior staff team. Comments included it is very easy to approach the manger or matron with any problems and the manager and senior staff are always there for you if you unsure about anything or have any problems or concerns. Feedback from relatives spoken with on the day of the visit also confirmed that the manager is very approachable and listens to them if they had any concerns or had any ideas about how the service could be improved. There are recognised quality assurance monitoring systems in place, which cover all aspects of service provision. As part of the quality assurance process survey questionnaires are sent to people living at the home, their relatives and other healthcare professionals on an annual basis to assess how well the home is meeting stated aims and objectives. The home holds money in safekeeping for a number of people. Only senior staff deal with peoples personal finances and receipts are obtained for any items purchased on their behalf. We checked the system in place and no concerns were raised other than the format used for recording transaction could be improved. The matter was discussed with the manager who confirmed a new format would be devised and put in place as soon as possible. People can therefore can be confident that the system is safe and well managed. Policies and procedures are in place to ensure the health and safety of people living at the home, visitors and staff, which are audited on a regular basis to make sure that they comply with any changes in legislation and good practice guideline. Information provided in the self assessment form shows that all equipment in use at the home including the stair lift and hoists are serviced in line with the manufacturers guidelines, which means that people can be sure they are in good working order Care Homes for Older People Page 23 of 26 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 24 of 26 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 25 of 26 Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Care Homes for Older People Page 26 of 26 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!