Care Home: Bryn Haven

Similar services:

• Chirnside House
• Keer Sands Residential Home
• Ruskin Lodge
• Bushell House
• Langrigg House
• Parkside
• Dystlegh Grange
• Thornton Lodge

What the care home does well The home was well maintained, with a number of different areas for people to sit and eat. The garden was well stocked with plants and had garden furniture for residents to use during the better weather. The home was clean and free from offensive odours. Residents were encouraged to personalise their bedrooms.The manager carried out an assessment of prospective residents and provided people with information to help them make a positive choice. The assessment consisted of a visit to the person at home or in hospital by the manager and a care supervisor. There was a key worker system in place, which ensured that the resident and relative had someone specific to talk to. Care plans were kept in residents` rooms, which gave residents and relatives instant access to information. The home had a stable staff team of care workers, many of whom had worked at the home for a number of years. Training for staff was comprehensive and all were encouraged to attend courses and gain appropriate qualifications for the role they perform. All the residents had a personal profile at the beginning of the care plan, which although short, was very informative and gave a picture of the resident`s past life. The residents who were spoken with said that they enjoyed the food. There was a choice for the majority of meals and a menu card was placed on each of the dining tables. Daily activities included: daily newspapers, armchair exercises, board games, bingo, darts, sing-along, reminiscence, arts and crafts, social events and visiting the library. Community events: church visits, shopping, parks, pubs and theatre trips, were organised. Residents` individual hobbies were catered for. There was a `Quality Assurance` file, which was good and contained all the information received from surveys and audits undertaken either internal or external such as fire officer and environmental health. The staff spoken with were particularly pleased with the training offered by the organisation. Training consisted of dementia care; induction; pressure area care; loss grief and bereavement; first aid; safe guarding adults; medication and moving and handling. National Vocational Qualifications were ongoing. Staff and resident meetings were held every three months to enable people to express their views and opinions.Bryn HavenDS0000008544.V363661.R01.S.docVersion 5.2Page 8 What has improved since the last inspection? The main dining room had been decorated and refurbished which had greatly improved the room making it welcoming and a pleasant place to eat. The conservatory had been fitted with radiators to provide warmth in winter. New chairs had also been purchased for the lounges. A number of bedrooms had been decorated and new flooring laid. A wet room/shower room had been created from an existing bathroom. second bathroom had been fitted with a new bath and hoist. AThe home had been given a green house and a vegetable patch had been created. A number of residents who had recently been admitted were interested in gardening and they were being encouraged to take part in caring for the plants, etc. More questionnaires to residents, relatives, etc., had been distributed, collected and evaluated to help improve the service. The Manager had received training in the Mental Capacity Act and Equality and Diversity. Three members of the senior team were taking training in management development. More care workers had achieved a National Vocational Qualification (NVQ) Level 2. A software programme had been obtained by the company, which enabled the staff to produce care plans and other documentation professionally and efficiently. CARE HOMES FOR OLDER PEOPLE Bryn Haven Brinnington Road Brinnington Stockport Cheshire SK5 8BS Lead Inspector Jackie Kelly Unannounced Inspection 20th & 21st May 2008 11:30 X10015.doc Version 1.40 Page 1 The Commission for Social Care Inspection aims to: • • • • Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report CSCI General Public 0870 240 7535 (telephone order line) This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI www.csci.org.uk Internet address Bryn Haven DS0000008544.V363661.R01.S.doc Version 5.2 Page 2 This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Care Homes for Older People. They can be found at www.dh.gov.uk or obtained from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. Bryn Haven DS0000008544.V363661.R01.S.doc Version 5.2 Page 3 SERVICE INFORMATION Name of service Bryn Haven Address Brinnington Road Brinnington Stockport Cheshire SK5 8BS 0161-430 2337 0161 430 3770 brynhaven@boroughcare.org.uk Telephone number Fax number Email address Provider Web address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) Borough Care Limited Mrs Margaret Amara Care Home 42 Category(ies) of Dementia (42), Old age, not falling within any registration, with number other category (42) of places Bryn Haven DS0000008544.V363661.R01.S.doc Version 5.2 Page 4 SERVICE INFORMATION Conditions of registration: 1. The registered person may provide the following category/ies of service only: Care home only - Code PC; to service users of the following gender: Either; whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP; Dementia - Code DE. The maximum number of service users who can be accommodated is: 42. 15th May 2007 Date of last inspection Brief Description of the Service: Bryn Haven is owned by Borough Care Limited; a not for profit organisation who also manage a number of homes in the Stockport area. The home is registered for up to 42 residents. Bryn Haven was purpose built approximately 45 years ago and is situated on the outskirts of a large housing estate. Over the years, an extension and a conservatory have been added. Apart from one double room, all are single, with some having an en-suite toilet with wash hand basin; two bedrooms have a shower in the en-suite. The house has a small garden to the front and a reasonable sized garden to the rear with shrubs, lawns and patio. Off-road parking is available at the side of the house. Ramped access has been provided for those people who may find steps difficult to use. Bryn Haven is close to a direct bus route into Stockport town centre. There is also a train station on the estate, which is direct to Manchester. However, it is approximately a 20-minute walk from the home. The motorway network is within easy reach. The fees range from £355:00 to £417:00. There is a an additional charge of £13 each week for the en-suite rooms. The home has a statement of purpose and information pack, which includes the service user guide. A copy of the latest inspection report was displayed at the front entrance. The organisation has achieved the Investors in People Award and is a registered charity. Bryn Haven DS0000008544.V363661.R01.S.doc Version 5.2 Page 5 SUMMARY This is an overview of what the inspector found during the inspection. The quality rating for this service is 3 star. This means the people who use this service experience excellent quality outcomes. This was a key inspection, which included a site visit. The manager, Mrs Margaret Amara, was not told beforehand that the inspection was to take place; this is called an unannounced inspection. On the day of the inspection over seven hours was spent at Bryn Haven talking with people, including the manager. A tour of the building took place. Records were viewed which included personal care files and staff files. We asked the manager of the home to complete a form called an Annual Quality Assurance Assessment (AQAA) to tell us what they felt they did well, and what they needed to do better. This helped us to determine if the management of the home saw the service they provided the same way that we saw it. The form was completed honestly and provided information, which was in line with our assessment. There had been no complaints recorded by the home. The Commission had also not received any complaints or concerns, and no safeguarding referrals had been made. We sent survey forms to a small sample of residents, care workers and relatives, asking for their views on the service. We also talked with residents, care supervisors and care workers, and relatives on the day of the inspection. The majority said that they were happy with the service most of the time and that the care provided always/usually took into account and respected their different needs. The residents seen on the day of the inspection also said that their privacy, dignity and confidentiality were respected. The residents who completed a survey form said that care workers always listened to what they wanted and no-one had any complaints. A small sample of comments were received from relatives and residents as follows: The care home and its staff are always approachable and will give help when needed. Bryn Haven DS0000008544.V363661.R01.S.doc Version 5.2 Page 6 As I am a regular weekly visitor I often see first hand, care given. If I have any concerns I always find a member of staff who will give advice freely. Staff will help of they can. The staff I have come in contact with so far have been very kind and understanding. Always having a smile and that must be difficult at times. It seems to be very caring. Nothing is too much trouble to deal with. The home is always lovely and clean. The dining rooms are spotless and look more in keeping to a hotel than an EPH. Home from home. Making them as comfortable as they can. Also good meals and rooms are always clean. Staff always friendly to visitors. The majority of care workers were, most of the time, happy working for the company Borough Care of which Bryn Haven was part of. Comments received were as follows: ‘Training is excellent. Have good opportunities to develop skills and move further up the career ladder. The service does well in all aspects. Tries to provide a modern and clean environment, with a varied menu and activities. In my opinion all wants and needs are covered very well and when discussed with manager or senior staff are dealt with promptly. They all said that that they were given training which was relevant to their role; helped them understand and meet the individual needs of residents and kept them up to date with new ways of working. The majority also said that there were usually enough staff to meet the individual needs of all the people who used the service. What the service does well: The home was well maintained, with a number of different areas for people to sit and eat. The garden was well stocked with plants and had garden furniture for residents to use during the better weather. The home was clean and free from offensive odours. Residents were encouraged to personalise their bedrooms. Bryn Haven DS0000008544.V363661.R01.S.doc Version 5.2 Page 7 The manager carried out an assessment of prospective residents and provided people with information to help them make a positive choice. The assessment consisted of a visit to the person at home or in hospital by the manager and a care supervisor. There was a key worker system in place, which ensured that the resident and relative had someone specific to talk to. Care plans were kept in residents’ rooms, which gave residents and relatives instant access to information. The home had a stable staff team of care workers, many of whom had worked at the home for a number of years. Training for staff was comprehensive and all were encouraged to attend courses and gain appropriate qualifications for the role they perform. All the residents had a personal profile at the beginning of the care plan, which although short, was very informative and gave a picture of the resident’s past life. The residents who were spoken with said that they enjoyed the food. There was a choice for the majority of meals and a menu card was placed on each of the dining tables. Daily activities included: daily newspapers, armchair exercises, board games, bingo, darts, sing-along, reminiscence, arts and crafts, social events and visiting the library. Community events: church visits, shopping, parks, pubs and theatre trips, were organised. Residents’ individual hobbies were catered for. There was a ‘Quality Assurance’ file, which was good and contained all the information received from surveys and audits undertaken either internal or external such as fire officer and environmental health. The staff spoken with were particularly pleased with the training offered by the organisation. Training consisted of dementia care; induction; pressure area care; loss grief and bereavement; first aid; safe guarding adults; medication and moving and handling. National Vocational Qualifications were ongoing. Staff and resident meetings were held every three months to enable people to express their views and opinions. Bryn Haven DS0000008544.V363661.R01.S.doc Version 5.2 Page 8 What has improved since the last inspection? The main dining room had been decorated and refurbished which had greatly improved the room making it welcoming and a pleasant place to eat. The conservatory had been fitted with radiators to provide warmth in winter. New chairs had also been purchased for the lounges. A number of bedrooms had been decorated and new flooring laid. A wet room/shower room had been created from an existing bathroom. second bathroom had been fitted with a new bath and hoist. A The home had been given a green house and a vegetable patch had been created. A number of residents who had recently been admitted were interested in gardening and they were being encouraged to take part in caring for the plants, etc. More questionnaires to residents, relatives, etc., had been distributed, collected and evaluated to help improve the service. The Manager had received training in the Mental Capacity Act and Equality and Diversity. Three members of the senior team were taking training in management development. More care workers had achieved a National Vocational Qualification (NVQ) Level 2. A software programme had been obtained by the company, which enabled the staff to produce care plans and other documentation professionally and efficiently. What they could do better: The daily recordings on the care plans should contain more information about the general wellbeing of the residents rather than the current concentration on tasks performed. The application form should include a statement asking for information about employment history ‘from leaving school or full time education’ rather than the current ten years. Bryn Haven DS0000008544.V363661.R01.S.doc Version 5.2 Page 9 Please contact the provider for advice of actions taken in response to this inspection. The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. The summary of this inspection report can be made available in other formats on request. Bryn Haven DS0000008544.V363661.R01.S.doc Version 5.2 Page 10 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–6) Health and Personal Care (Standards 7-11) Daily Life and Social Activities (Standards 12-15) Complaints and Protection (Standards 16-18) Environment (Standards 19-26) Staffing (Standards 27-30) Management and Administration (Standards 31-38) Scoring of Outcomes Statutory Requirements Identified During the Inspection Bryn Haven DS0000008544.V363661.R01.S.doc Version 5.2 Page 11 Choice of Home The intended outcomes for Standards 1 – 6 are: 1. 2. 3. 4. 5. 6. Prospective service users have the information they need to make an informed choice about where to live. Each service user has a written contract/ statement of terms and conditions with the home. No service user moves into the home without having had his/her needs assessed and been assured that these will be met. Service users and their representatives know that the home they enter will meet their needs. Prospective service users and their relatives and friends have an opportunity to visit and assess the quality, facilities and suitability of the home. Service users assessed and referred solely for intermediate care are helped to maximise their independence and return home. The Commission considers Standards 3 and 6 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): Standards 1, 3, 6 Quality in this outcome area is good. This judgement has been made using available evidence, including a visit to this service. The information provided and the assessment process ensured choices were available and prospective residents’ needs could be met. EVIDENCE: Prior to admission the manager and another senior member of staff visited prospective residents at home or in hospital where an assessment was carried out. People were also invited to spend some time at Bryn Haven to help them come to a decision. The Key Working Together document was completed and copies of the assessments were kept on the resident’s personal care file. Bryn Haven DS0000008544.V363661.R01.S.doc Version 5.2 Page 12 Those people who were referred by the Rapid Response Team and admitted as an emergency were not assessed prior to admission but did have a social work assessment. Standard 6 did not apply, as the home had no intermediate care beds. Bryn Haven DS0000008544.V363661.R01.S.doc Version 5.2 Page 13 Health and Personal Care The intended outcomes for Standards 7 – 11 are: 7. 8. 9. 10. 11. The service user’s health, personal and social care needs are set out in an individual plan of care. Service users’ health care needs are fully met. Service users, where appropriate, are responsible for their own medication, and are protected by the home’s policies and procedures for dealing with medicines. Service users feel they are treated with respect and their right to privacy is upheld. Service users are assured that at the time of their death, staff will treat them and their family with care, sensitivity and respect. The Commission considers Standards 7, 8, 9 and 10 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): Standards 7, 8, 9, 10 Quality in this outcome area excellent. This judgement has been made using available evidence, including a visit to this service. The manager and the staff team met the health and personal care needs of the residents. EVIDENCE: The organisation had recently purchased a software programme. This enabled care plans and risk assessments to be presented in a clearer and more concise format making them easier to read for all. The system also allowed the senior staff to make changes to the care plans almost instantaneously, therefore providing the most up to date information for care staff and other professionals to follow. The daily recordings were concise but mostly concentrated on the tasks involved. It is recommended that they contain more information about the person’s general wellbeing. Bryn Haven DS0000008544.V363661.R01.S.doc Version 5.2 Page 14 The care plans were kept in residents’ bedrooms and were therefore available for residents and relatives to look at, should they wish to do so. All the senior staff who gave out medication had received training in safe handling of medicines. The manager also carried out a medication audit every week, a copy of which was sent to the operations manager. The AQAA stated that a full medication review for all residents, which took place every six months by their GP, was now in place. The medication administration sheets were looked at and had been completed in a satisfactory manner. Bryn Haven DS0000008544.V363661.R01.S.doc Version 5.2 Page 15 Daily Life and Social Activities The intended outcomes for Standards 12 - 15 are: 12. 13. 14. 15. Service users find the lifestyle experienced in the home matches their expectations and preferences, and satisfies their social, cultural, religious and recreational interests and needs. Service users maintain contact with family/ friends/ representatives and the local community as they wish. Service users are helped to exercise choice and control over their lives. Service users receive a wholesome appealing balanced diet in pleasing surroundings at times convenient to them. The Commission considers all of the above key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): Standards 12, 13, 14, 15 Quality in this outcome area is excellent. This judgement has been made using available evidence, including a visit to this service. The residents’ daily life and social activities are catered for according to their wishes. The food is good and the residents have a choice at meal times. EVIDENCE: Each resident, in addition to his or her personal care plan, had an individual activity plan. A senior member of staff was responsible for organising a programme of activities. A care worker was also allocated on a daily basis to work with the residents in taking part in the activity of their choice. The residents spoken with were mostly happy with what was being provided, both in the home and out in the community. Refurbishment of the main dining room meant that meal times were a more pleasant experience. Menu cards were placed on each of the dining tables. The manager said that they were working on producing large print menus with photographs. Bryn Haven DS0000008544.V363661.R01.S.doc Version 5.2 Page 16 Residents’ likes and dislikes of food and drink were recorded on the care planning assessment form. All the people spoken with said that the food was good and there was an automatic choice. Residents’ meetings took place regularly to ensure their views and opinions were listened to and taken into consideration. All the meetings were recorded. Bryn Haven DS0000008544.V363661.R01.S.doc Version 5.2 Page 17 Complaints and Protection The intended outcomes for Standards 16 - 18 are: 16. 17. 18. Service users and their relatives and friends are confident that their complaints will be listened to, taken seriously and acted upon. Service users’ legal rights are protected. Service users are protected from abuse. The Commission considers Standards 16 and 18 the key standards to be. JUDGEMENT – we looked at outcomes for the following standard(s): Standards 16, 18 Quality in this outcome area is good. This judgement has been made using available evidence, including a visit to this service. Residents and relatives were able to express their views and make a complaint should they wish to do so. EVIDENCE: The home had a complaints procedure, which was included in the terms and conditions of residence and displayed on the notice board. Any complaints received would be recorded and a copy kept on the resident’s file. The majority of people knew who to complain to and how to complain if they needed to. Neither the manager nor the Commission had received any complaints or safeguarding referrals. Care workers had received training in safeguarding adults, which was ongoing. The home holds annual reviews for each resident. Families and social workers were invited to these and were encouraged to raise any concerns. Questionnaires had been distributed, collected and evaluated to help improve the service. The manager stated in the AQAA that the distribution and monitoring of unreturned questionnaires could be improved. Bryn Haven DS0000008544.V363661.R01.S.doc Version 5.2 Page 18 Environment The intended outcomes for Standards 19 – 26 are: 19. 20. 21. 22. 23. 24. 25. 26. Service users live in a safe, well-maintained environment. Service users have access to safe and comfortable indoor and outdoor communal facilities. Service users have sufficient and suitable lavatories and washing facilities. Service users have the specialist equipment they require to maximise their independence. Service users’ own rooms suit their needs. Service users live in safe, comfortable bedrooms with their own possessions around them. Service users live in safe, comfortable surroundings. The home is clean, pleasant and hygienic. The Commission considers Standards 19 and 26 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): Standards 19, 26 Quality in this outcome area is good. This judgement has been made using available evidence, including a visit to this service. The home is well maintained, clean and free from offensive odours. EVIDENCE: The home was clean and bright and maintained to a reasonable standard. All residents’ rooms were single with either en-suite facilities or own washing facilities. Residents were encouraged to personalise their rooms with their own furnishings, ornaments, etc. There was an enclosed safe garden for the residents to sit in with level paths and wheelchair access. Bryn Haven DS0000008544.V363661.R01.S.doc Version 5.2 Page 19 The dining area had been refurbished plus new tables and chairs purchased. Also five bedrooms had been redecorated and new flooring laid. One bathroom had been converted to a wet room/shower room. A new bath had been fitted in another bathroom, together with a new hoist. The conservatory could be used more often if some improvements to the roof were made. The manager said that this was being looked into. This would allow residents to use the room all the year round. Radiators had been fitted to provide warmth in winter. New armchairs had been provided in one of the lounges. Bryn Haven DS0000008544.V363661.R01.S.doc Version 5.2 Page 20 Staffing The intended outcomes for Standards 27 – 30 are: 27. 28. 29. 30. Service users’ needs are met by the numbers and skill mix of staff. Service users are in safe hands at all times. Service users are supported and protected by the home’s recruitment policy and practices. Staff are trained and competent to do their jobs. The Commission consider all the above are key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): Standards 27, 28, 29, 30 Quality in this outcome area is excellent. This judgement has been made using available evidence, including a visit to this service. There were sufficient staff employed to ensure that the residents’ preferences and health and personal care needs were met in a clean and comfortable home. EVIDENCE: Every new employee had three days’ training in the home, plus four days training at head office, which covered not only the physical care involved but also the residents’ right to have their privacy and dignity respected. The staff had received training in core skills from the company’s training manager, such as adult protection, medication administration, moving and handling and health and safety. Many had completed a National Vocational Qualification (NVQ) Level 2 and/or Level 3. A small number of staff files were looked at, which contained a record of training received and supervision notes. The application form was discussed with the manager where it was suggested that the ‘employment history’ section be amended to include the statement: ‘from leaving school or full time education’ rather than the current ‘ten years’. Bryn Haven DS0000008544.V363661.R01.S.doc Version 5.2 Page 21 All staff had received a Criminal Record Bureau disclosure to ensure that they were fit to work at the home. Bryn Haven DS0000008544.V363661.R01.S.doc Version 5.2 Page 22 Management and Administration The intended outcomes for Standards 31 – 38 are: 31. 32. 33. 34. 35. 36. 37. 38. Service users live in a home which is run and managed by a person who is fit to be in charge, of good character and able to discharge his or her responsibilities fully. Service users benefit from the ethos, leadership and management approach of the home. The home is run in the best interests of service users. Service users are safeguarded by the accounting and financial procedures of the home. Service users’ financial interests are safeguarded. Staff are appropriately supervised. Service users’ rights and best interests are safeguarded by the home’s record keeping, policies and procedures. The health, safety and welfare of service users and staff are promoted and protected. The Commission considers Standards 31, 33, 35 and 38 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): Standards 31, 33, 35, 36, 38 Quality in this outcome area is excellent. This judgement has been made using available evidence, including a visit to this service. The residents were kept safe through policies and procedures, regular health and safety checks and staff training. EVIDENCE: The home had a manager who was qualified to National Vocational Qualification (NVQ) level 4 and had completed the Registered Manager’s Award (RMA). Training in the Mental Capacity Act had been organised for managers by the training and development section of the organisation. All the people who were spoken with said that the manager was approachable and dedicated to the residents. Bryn Haven DS0000008544.V363661.R01.S.doc Version 5.2 Page 23 The other senior managers (care supervisors) were qualified to NVQ Level 3. Three were currently taking training in management development. The home had an administrative assistant who was employed to undertake the general office duties, including keeping financial records of any money kept safe for the residents. Staff received formal supervision on a regular basis usually every six to eight weeks, which was recorded. Staff meetings also took place. The manager agreed to write the annual quality assurance report and forward it to the Commission by 20th June 2008. Bryn Haven DS0000008544.V363661.R01.S.doc Version 5.2 Page 24 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Older People have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME Standard No Score 1 2 3 4 5 6 ENVIRONMENT Standard No Score 19 20 21 22 23 24 25 26 3 x 3 x x N/A HEALTH AND PERSONAL CARE Standard No Score 7 3 8 4 9 4 10 4 11 x DAILY LIFE AND SOCIAL ACTIVITIES Standard No Score 12 3 13 4 14 3 15 3 COMPLAINTS AND PROTECTION Standard No Score 16 3 17 x 18 3 3 x x x x x x 3 STAFFING Standard No Score 27 3 28 3 29 3 30 4 MANAGEMENT AND ADMINISTRATION Standard No 31 32 33 34 35 36 37 38 Score 4 x 4 x 3 3 x 4 Bryn Haven DS0000008544.V363661.R01.S.doc Version 5.2 Page 25 Are there any outstanding requirements from the last inspection? No STATUTORY REQUIREMENTS This section sets out the actions, which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. Standard Regulation Requirement Timescale for action RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. 1 2 Refer to Standard OP7 OP29 Good Practice Recommendations The daily recordings should contain more information about the general wellbeing of the residents, rather than the current concentration on tasks performed. The application form should include a statement asking for information about employment history ‘from leaving school or full time education’ rather than the current ten years. Bryn Haven DS0000008544.V363661.R01.S.doc Version 5.2 Page 26 Commission for Social Care Inspection Manchester Local Office Unit 1, 3rd Floor Tustin Court Port Way Preston PR2 2YQ National Enquiry Line: Telephone: 0845 015 0120 or 0191 233 3323 Textphone: 0845 015 2255 or 0191 233 3588 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI Bryn Haven DS0000008544.V363661.R01.S.doc Version 5.2 Page 27 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!