Latest Inspection
This is the latest available inspection report for this service, carried out on 9th February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Burwood House.
Annual service review
Name of Service: Burwood House The quality rating for this care home is: The rating was made on: two star good service 0 6 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Susan Hargreaves Date of this annual service review: 0 7 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 2-8 Todmorden Road Bacup Lancashire OL13 9BA 01706873466 01706873262 burwood.res@virgin.net Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Burwood Residential Home Ltd Number of places (if applicable): Under 65 Over 65 0 24 The registered person may provide the following category of service only: Care home only- Code PC To people of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP The maximum number of people who can be accommodated is: 24 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Burwood House is a detached residence in its own grounds. Personal care and accommodation is provided for up to 24 older people. All rooms are single occupancy with one having an ensuite facility. There is a large lounge and dining room on the ground floor and additional seating in the reception area. A passenger lift allows access to all to all floors of the home. The grounds are accessible to people who use the service and a seating area is available at the front of the property. Burwood House is situated close to the centre of Bacup and all local amenities.
Annual Service Review Page 2 of 6 0 6 0 1 2 0 0 9 The current fees fees charged at Burwood House range from £360 to £405.50 per week. Additional charges are payable for hairdressing, private chiropody, newpapers and toiletries. A copy of the statement of purpose and service user guide is available on request. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information we have received or asked for since the last key inspection. This included: The annual quality assurance assessment (AQAA) which was completed by the registered manager. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us from people using the service and from other people with an interest in the service. Information about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection. What has this told us about the service? We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what improvements they need to make. This includes offering more individual activities for people using the service such as shopping trips and implementing a new care planning system to ensure peoples needs continue to be met in their preferred way. The AQAA also told us about the improvements being made to the premises. This includes redecoration and new furniture for communal areas and bedrooms. The manager included details in the AQAA about the action she has taken to comply with the requirements and recommendations made at the last key inspection. She confirmed that regular checks of the management of medication were made and members of staff had received training in first aid in order to ensure that a first aider was always on duty. Four people who use the service completed a survey and all of them indicated that they were satisfied with the standard of care and support they received at Burwood House. These surveys also told us that the home was kept clean and fresh. One person wrote on the survey, Im very happy with the home. Another person commented that the home was caring and friendly. One person considered the home could improve by providing more outings for residents. One member of staff also told us that the home would be better if there were more activities for people using the service. Although surveys were sent to members of staff we have not received any completed ones. However, two members of staff were contacted by telephone. Both of them said there was always enough staff on duty to meet the individual needs of people using the service and they felt supported by the manager. One member of staff said, It feels like being part of a family, we have time to spend getting to know the residents. According to the AQAA no complaints have been made to the manager during the last year. No complaints have have been made directly to the Care Quality Commission Annual Service Review Page 4 of 6 about Burwood House since the last key inspection. The people who completed the survey indicated that they knew who to speak to if they were unhappy about anything. The members of staff contacted by telephone knew what to do if a person living at the home or their relatives complained to them. The manager has written in the AQAA that as a result of listening to people using the service they have introduced aromatherapy and baking into the programme of activities. The AQAA provides information about staff training and told us that most of the care workers have National Vocational Qualifications in health and social care at level 2 or above. This confirms that a programme of staff training and development is in place to help maintain and improve the standard of care for people using the service. The members of staff contacted by telephone said they had received the training they needed in order to care for people living at the home in the way they preferred. According to the AQAA there have been several events that the manager should have told the Care Quality Commission about. During a telephone conversation the manager explained that she had not realised this was necessary and would do so in future. However, the manager and staff work well with us and have confirmed that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? The Care Quality Commission will continue to monitor information about this service and will carry out an inspection when required. Annual Service Review Page 5 of 6 Reader Information
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