Care Home: Calderbank House

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What the care home does well The home is run in the best interests of the people living there. People are being consulted about the way the home is managed and their views are taken into account. Care plans are detailed and it is easy to find out what care people need and the way they like staff to support them. People living in the home told us that their health and personal care needs are being met.People look well cared for. People who live in the home spoke well of staff and they felt that they were kind and caring. There are activities on offer, including trips out, to keep people stimulated. People can follow their own routines and relatives and friends are welcome to visit at any time. People living at the home all said that the food was good offering choice and variety. If people living at the home and/or relatives are not happy about the service they are getting there is a complaints procedure. People were aware of the procedure and said that they would be able to raise any concerns and that they felt any problems would be resolved. The home is clean, tidy and comfortable. People living at the all said that the home was kept fresh and clean. The staff are friendly and well trained. Staff enjoy working at the home and feel they work well as a team. In the surveys we asked people what the home does well. These are some of the comments they made: `Everyone is helpful and caring.` `Food is very good.` `Everything is just right.` `I am very happy and well cared for.` `The staff are always cheerful and helpful.` `Due to the small number of staff we get to know each other well and have nice little chats.` `I have a lovely big room with my own bathroom and have privacy when I want it. We are very happy with the care my mother receives.` `Calderbank House is the best residential care home I have ever worked in. We deliver a high quality of care.` `All clients are happy and comfortable, I try to do my best and I see the rest of the staff do the same.` `Residents are able to make their own choices and the home helps them to carry them out. Staff are given good training opportunities to develop.` `In my opinion it couldn`t get any better. Lovely environment, lovely large rooms and beautiful grounds.``The manager should be recognised for the dedication, hard work and love she gives to the clients and puts into the home.` What the care home could do better: We have made no requirements or recommendations following our visit. Random inspection report Care homes for older people Name: Address: Calderbank House Shaw Wood Road Todmorden Lancashire OL14 6DA three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Paula McCloy Date: 2 0 0 5 2 0 1 0 Information about the care home Name of care home: Address: Calderbank House Shaw Wood Road Todmorden Lancashire OL14 6DA 01706816188 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Ms Marilyn Dorothy Wardroper Type of registration: Number of places registered: Conditions of registration: Category(ies) : Ms Marilyn Dorothy Wardroper care home 6 Number of places (if applicable): Under 65 Over 65 6 old age, not falling within any other category Conditions of registration: Date of last inspection Brief description of the care home 0 Calderbank House is a privately owned care home registered to provide accommodation and care for up to six older people. The establishment, a large stone built detached period property, is well maintained throughout and furnished and fitted to a high standard. All of the bedrooms are for single occupancy and have the benefit of en-suite facilities or adjacent bathrooms. The bedrooms are sufficiently spacious to enable them to be furnished in the style of a bed sitting room. Externally, there are well maintained garden areas equipped with garden furniture and a summer house for the service users to enjoy in the warmer weather. The Care Homes for Older People Page 2 of 9 Brief description of the care home establishment is situated in a semi rural area with easy access to the town centres of Todmorden and Hebden Bridge. The manager/proprietor and her family live on the premises and the establishment is very much a family home, with the two Jack Russell dogs, Peggy and Ted, being an integral part of the household. Care Homes for Older People Page 3 of 9 What we found: This random inspection of Calderbank House was completed on 20 May 2010 by one inspector from the Care Quality Commission. Before our visit we sent a self assessment quality assurance form known as an AQAA to the home so that they could tell us how they feel they are doing and what plans they have for the future of the service. The manager completed the form well and returned it to us within the timescale set. We also sent some surveys to people who use the service and staff who work there so that they could tell us how they feel about the service. Five people living in the home and six staff wrote to us with their comments. The information in the AQAA, the results of the surveys and the outcome of our visit tells us that the home is continuing to provide excellent standards of care and support to the people who live at the home. We looked at two care plans and found them both to be detailed and informative. It was easy to find out what support people need and their personal preferences. This means that people get the care and support they need in the way they like it. In the surveys people confirmed that they get the care and support they need. We could also see from the care plans that peoples health care needs are met and people are seeing a range of health care professionals. People have good opportunities to maintain their links with the local community. One person goes out regularly to a club and another to sequence dancing and Tai Chi. In the surveys everyone told us that activities are available. The home grow some of their own vegetables and keep their own hens. One of the people living in the home told us that the produce is used in the home and it is very good. In the surveys everyone told us that the meals are good. The manager is qualified and experienced. All of the staff have a qualification in care, this means they have been assessed as being competent in their role. Staff receive regular training to keep them up to date with best practice. Staff like working at the home and there is a very stable staff team. What the care home does well: The home is run in the best interests of the people living there. People are being consulted about the way the home is managed and their views are taken into account. Care plans are detailed and it is easy to find out what care people need and the way they like staff to support them. People living in the home told us that their health and personal care needs are being met. Care Homes for Older People Page 4 of 9 People look well cared for. People who live in the home spoke well of staff and they felt that they were kind and caring. There are activities on offer, including trips out, to keep people stimulated. People can follow their own routines and relatives and friends are welcome to visit at any time. People living at the home all said that the food was good offering choice and variety. If people living at the home and/or relatives are not happy about the service they are getting there is a complaints procedure. People were aware of the procedure and said that they would be able to raise any concerns and that they felt any problems would be resolved. The home is clean, tidy and comfortable. People living at the all said that the home was kept fresh and clean. The staff are friendly and well trained. Staff enjoy working at the home and feel they work well as a team. In the surveys we asked people what the home does well. These are some of the comments they made: Everyone is helpful and caring. Food is very good. Everything is just right. I am very happy and well cared for. The staff are always cheerful and helpful. Due to the small number of staff we get to know each other well and have nice little chats. I have a lovely big room with my own bathroom and have privacy when I want it. We are very happy with the care my mother receives. Calderbank House is the best residential care home I have ever worked in. We deliver a high quality of care. All clients are happy and comfortable, I try to do my best and I see the rest of the staff do the same. Residents are able to make their own choices and the home helps them to carry them out. Staff are given good training opportunities to develop. In my opinion it couldnt get any better. Lovely environment, lovely large rooms and beautiful grounds. Care Homes for Older People Page 5 of 9 The manager should be recognised for the dedication, hard work and love she gives to the clients and puts into the home. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 6 of 9 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 7 of 9 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 8 of 9 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 9 of 9 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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