Care Home: Carisbrooke Manor

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What the care home does well The people living were very happy with the services received one person said the home was `very well organised and caring`. The providers were very keen to ensure that the home provided a good quality environment and was relevant to the age group of the people living in the home. Much of the home had been redecorated, new furniture had been purchased and the home was very clean and tidy. The gardens were well developed for people who live in the home and provided areas where they could assist in the garden or sit and relax. All those living in the home had had an assessment of their needs completed before they were admitted in to the home to make sure that the home would be suitable for them and their needs could be met. To ensure that staff had all the information they needed to support people and ensure their needs were met the home had developed very detailed care plans. A varied menu was provided which offered people choice at each meal. People stated that they enjoyed the meals provided, one person said `this chicken curry is very good, nice and spicy` and another said `the food is very good`. People had the opportunity to access a wide variety of activities both in the home and in the community which were appropriate to their interests and abilities. The management of the home was very open and anyone could speak to them at any time. The home had systems in place, such as polices and procedures and regular staff training to ensure people were protected from abusive situations. The manager had also ensured that staff had received training to support people appropriately where restrictions were placed on the peoples life styles and choices in order to keep them safe due to their mental health. The manager had ensured that appropriate assessments andaction plans had been completed to support this type of care. The care needs of people living in the home were taken into consideration when assessing the staffing levels required. Staff recruitment procedures were robust and all the required checks were obtained. Staff received regular training to make sure that they had the knowledge and skills to meet peoples needs and they were actively encouraged to gain qualifications in care. The registered manager was exceptionally well organised and managed the home well. Staff training and supervision was a high priority. The providers were involved with overseeing the home and supporting the staff team. They visited the home regularly and were involved in quality monitoring. The home had a good system of monitoring the quality of the services it provided for people who lived there. The quality assurance system made sure that people had a say about the running of the home and those spoken to felt their suggestions would be listened to and actioned. The home is very well managed and they had met the only requirement relating to staff references made at the last inspection. There were also points of good practice that the manager was advised to consider implementing which she had implemented including access to the service users guide and monitoring of medication storage temperatures. What the care home could do better: Where staff are assisting people to eat their meals staff should be seated to encourage communication and a more person centered approach and they should avoid stirring the food together so that people can experience different flavours and textures of their food. The audits of the records of falls that people living in the home have had should be expanded so that more detail is gathered which will enable the manager to identify any issues that could be addressed to minimise falls further. Random inspection report Care homes for older people Name: Address: Carisbrooke Manor Burringham Road Ashby Decoy Scunthorpe North Lincolnshire DN17 2AA three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Kate Emmerson Date: 1 1 0 5 2 0 1 0 Information about the care home Name of care home: Address: Carisbrooke Manor Burringham Road Ashby Decoy Scunthorpe North Lincolnshire DN17 2AA 01724289555 01724277714 carisbrookemanor@tiscali.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Kirsty Sutton Type of registration: Number of places registered: Conditions of registration: Category(ies) : Kapil Care Homes Ltd care home 43 Number of places (if applicable): Under 65 Over 65 0 43 dementia old age, not falling within any other category Conditions of registration: 43 0 The maximum number of service users who can be accommodated is: 43 The registered person may provide the following category of service only: Care Home only - Code PC, To service users of the following gender: Either, Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP, maximum number of places 43, Dementia - Code DE, maximum number of places 43 Date of last inspection Care Homes for Older People Page 2 of 8 Brief description of the care home Carisbrooke Manor is a care home registered to support forty-three older people. It is located on the edge of Scunthorpe, just off the road from Ashby to Burringham. The building has been added to over the years and as a result the majority of the accommodation provided is on the ground floor. The home has thirty-one single bedrooms, twenty-one of which are en-suite and six shared rooms, two of which are en-suite. The majority of bedrooms are situated around a central grassed courtyard that has walking and seating areas. Many rooms offer views of the surrounding countryside. There are three assisted bathrooms, one unassisted and a shower room. Toilets are provided in most of the bathrooms and in addition there are five single toilets strategically placed throughout the home. The home has three large lounge areas. Two of these have dining areas at one end and one remains as a quiet sitting room. The original part of the house has five bedrooms on the second floor that are served by both stairs and a passenger lift. The ground floor in this part of the building is used mainly for office accommodation, laundry and kitchen facilities. There is a large superstore, pub/restaurant, chemist, optician, drycleaners, petrol station and a golf course within half a mile of the home. The home is on a bus route from Scunthorpe and there is adequate car parking provided for staff and visitors. The whole feel of the home is pleasant with clean and homely surroundings. The range of fees for the service were £327- £399 per week. Care Homes for Older People Page 3 of 8 What we found: This random inspection was unannounced and took place over one day in May 2010. We spoke to the manager and staff that were on duty at the time of the inspection. Throughout the day we spoke informally to people who lived in the home and their visitors all of which were very complimentary about the home. Surveys were received prior to the inspection from five people who lived in the home and eight staff, all of which were very complimentary about the service and the management of the home. A variety of records were examined including staff recruitment, staff training, quality assurance, care plans, medication records, activity logs and the maintenance of equipment. A partial tour of the building and gardens was also completed. All the records were very well maintained and regularly audited. The records relating to the assessment of peoples care needs and care provision were very detailed, regularly reviewed and up to date. We found that the service continues to be very well managed and people receive a high quality of care. What the care home does well: The people living were very happy with the services received one person said the home was very well organised and caring. The providers were very keen to ensure that the home provided a good quality environment and was relevant to the age group of the people living in the home. Much of the home had been redecorated, new furniture had been purchased and the home was very clean and tidy. The gardens were well developed for people who live in the home and provided areas where they could assist in the garden or sit and relax. All those living in the home had had an assessment of their needs completed before they were admitted in to the home to make sure that the home would be suitable for them and their needs could be met. To ensure that staff had all the information they needed to support people and ensure their needs were met the home had developed very detailed care plans. A varied menu was provided which offered people choice at each meal. People stated that they enjoyed the meals provided, one person said this chicken curry is very good, nice and spicy and another said the food is very good. People had the opportunity to access a wide variety of activities both in the home and in the community which were appropriate to their interests and abilities. The management of the home was very open and anyone could speak to them at any time. The home had systems in place, such as polices and procedures and regular staff training to ensure people were protected from abusive situations. The manager had also ensured that staff had received training to support people appropriately where restrictions were placed on the peoples life styles and choices in order to keep them safe due to their mental health. The manager had ensured that appropriate assessments and Care Homes for Older People Page 4 of 8 action plans had been completed to support this type of care. The care needs of people living in the home were taken into consideration when assessing the staffing levels required. Staff recruitment procedures were robust and all the required checks were obtained. Staff received regular training to make sure that they had the knowledge and skills to meet peoples needs and they were actively encouraged to gain qualifications in care. The registered manager was exceptionally well organised and managed the home well. Staff training and supervision was a high priority. The providers were involved with overseeing the home and supporting the staff team. They visited the home regularly and were involved in quality monitoring. The home had a good system of monitoring the quality of the services it provided for people who lived there. The quality assurance system made sure that people had a say about the running of the home and those spoken to felt their suggestions would be listened to and actioned. The home is very well managed and they had met the only requirement relating to staff references made at the last inspection. There were also points of good practice that the manager was advised to consider implementing which she had implemented including access to the service users guide and monitoring of medication storage temperatures. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations 1 15 Where staff are assisting people to eat their meals staff should be seated to encourage communication and a more person centered approach and they should avoid stirring the food together so that people can experience different flavours and textures of their food. The audits of the records of falls that people living in the home have had should be expanded so that more detail is gathered which will enable the manager to identify any issues that could be addressed to minimise falls further. 2 37 Care Homes for Older People Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. 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