Latest Inspection
This is the latest available inspection report for this service, carried out on 6th April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Carlton House Dispersed Scheme.
Annual service review
Name of Service: Carlton House Dispersed Scheme The quality rating for this care home is: The rating was made on: two star good service 1 3 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Carol Haj-Najafi Date of this annual service review: 2 6 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 24 Wakefield Road Rothwell Haigh Leeds West Yorkshire LS26 0SF 01132827110 01132887523 carlton.house@craegmoor.co.uk www.craegmoor.co.uk J C Care Ltd Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 15 0 The maximum number of service users who can be accommodated is 15. The registered person may provide the following category of service only: Care home only - Code PC, to service users of the following gender: Either, whose primary care needs on admission to the home are within the following category: Learning disability Code LD. Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: The service has reduced the number of registered beds from 21 to 15. 1 3 0 1 2 0 0 9 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Carlton House is owned by J C Care, which is a subsidiary of Craegmoor Health Care. The service is registered to provide care and accommodation for up to fifteen people with a learning disability and is spread over two properties. Carlton House has facilities for ten people, Carlton Cottage is within close proximity in the same grounds and provides additional accommodation for five people. The one double bedroom, at Carlton House, is used as a single room. Therefore the maximum number of people
Annual Service Review Page 2 of 6 living there is nine. Carlton Cottage is purpose built and Carlton House was previously a family home, which have been adapted. Carlton House and Carlton Cottage are situated in large grounds, a perimeter wall encloses these and the main gates are secured. The home is well served by public transport and has car parking for visitors. The weekly fees for the home at the time of the site visit on 30th January 2008 ranged from £1426 to £1885. Information about Carlton House and Carlton Cottage, in the form of a statement of purpose, service user guide and the most recent inspection report are available at the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints or safeguarding incidents. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service. Relevant information from other organisations. Two surveys returned to us from people who receive a service, two surveys from relatives of people who receive a service and two surveys from professionals. What has this told us about the service? The service sent us their annual quality assurance assessment (AQAA) when we asked for it. It gave us all the numerical information we asked for. It gave us very good examples of what they do well, how they have improved and how they plan to improve. In the AQAA they told us, The service users have monthly your voice meetings where service users discuss anything relating to their home and the way we/they do things. The meetings are chaired by a service user who is also responsible for taking the minutes, with support from staff and distribute these to all involved. The service users set their own agenda. They said, The home is scheduled for a complete refurbishment during 2010. The service users have been asked to bring forward views and ideas as to what they would like their new home to be like, including ideas for the garden. The service users have been informed where they can access the proposed plans, and they can ask questions. In the AQAA they told us about staffing and said, We ensure that the appropriate levels of staffing at all times. Staff are flexible with regards to service users needs and will agree to work hours to suit service users needs when appropriate. At the inspection in January 2009 we made two requirements that related to medication. In the AQAA, the registered manager provided us with good information that told us they had met both requirements. Annual Service Review Page 4 of 6 The surveys from people who receive a service told us they always make decisions about what they do each day, staff always treat them well and listen and act on what they say. The surveys told us people know who to speak to if they are not happy and how to make a complaint. The surveys had additional comments that told us people are happy with the quality of service. One person said, The home is clean and staff are kind. Another person said the home is good at, Life skills, baking, arts and crafts. One person suggested it would be better if they got a new washing machine. We spoke to the deputy manager about this. She confirmed that they did have some problems with the washing machine but it has been repaired and is working well. The relative surveys told us the care service always or usually meets the needs of the people receiving a service and that they are kept up to date with important issues. The surveys told us the care workers always have the right skills and experience to look after people properly and the care service always gives the support and care they expect. The surveys had additional comments that told us relatives are happy with the quality of service. One person said, Our relative is well cared for. There is a good atmosphere. Another person said, They do their job very well and help my son be happy. We are very happy with the staff. The professional surveys told us the care service usually supports people to live the life they choose and respects peoples privacy and dignity. The care service usually or always responds to the diverse needs of individual people and responds appropriately if concerns have been raised. One survey said the home is very good at reporting incidents and is an open and honest service. Both surveys suggested the home could improve leisure activities. In the AQAA the registered manager said, An activity programme has been implemented for in house activities. A member of staff has taken on the role as activity coordinator who ensures that the activities are carried out incorporating daily living skills. We spoke to the deputy manager about leisure activities. She said they have improved opportunities for people to get involved in leisure activities and will continue to develop and monitor activities. The service continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues satisfactorily. What are we going to do as a result of this annual service review? The completion of the annual service review has not changed our view of the quality rating of this service therefore we are not planning to inspect this service before 12th January 2012. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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