Care Home: Carrington Court

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What the care home does well The home works closely with outside agencies ensuring the best interests of the residents are being met. Residents views are listened to and acted upon. The staff provide a comfortable, clean, homely and pleasant place to live. Visitors are made welcome at any time. The home provides palliative care (care for the dying) so residents have the choice, where possible, to stay at the home rather than in hospital. Several of the staff had worked at the home for a number of years. This helps provide continuity of care to residents by people they know and can trust. What the care home could do better: At the time of the visit there were no requirements or recommendations made. Random inspection report Care homes for older people Name: Address: Carrington Court Darby Lane Hindley Wigan Lancashire WN2 3DU three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Judith Stanley Date: 1 8 0 5 2 0 1 0 Information about the care home Name of care home: Address: Carrington Court Darby Lane Hindley Wigan Lancashire WN2 3DU 01942526220 01942526260 carringtoncourt@schealthcare.co.uk www.schealthcare.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Marcella Ann Lade Type of registration: Number of places registered: Conditions of registration: Category(ies) : Southern Cross Healthcare Services Ltd care home 48 Number of places (if applicable): Under 65 Over 65 0 48 5 dementia old age, not falling within any other category physical disability Conditions of registration: 1 0 2 The home is registered for a maximum of 48 service users to include:- *up to 48 service users in the category of OP (Older People). *up to 5 service users in the category of PD(E) (Physical Disabilities over 65 years of age). *up to 2 service users in the category of PD (Physical Disabilities under 65 years of age). *up to 1 service user in the category of DE (Dementia). Date of last inspection Care Homes for Older People Page 2 of 8 Brief description of the care home Carrington Court is situated close to Hindley Town Centre, on the main road from Atherton to Wigan. The home is close to shops, pubs, a library, a dance hall, and other community and social amenities. Carrington Court, part of the Southern Cross group of care homes, is registered to provide nursing and personal care services to male and female residents over the age of 65. Additionally, the home may accommodate 2 people under 65 years of age who have a physical disability, 5 people who are over 65 years of age who have a physical disability, and 5 people over 65 years of age who are terminally ill. The total number of people who can be accommodated is 48. Carrington Court is a purpose-built care home. Accommodation is provided over two floors. There is plently of communal space. All private accommodation is provided on a single occupancy basis. All bedrooms have en suite facilities. Car parking for visitors is provided at the front of the home. The current scale fees charged ranges from 339 pounds and 86 pence to 530.00 pounds per week, this varies depending of the level of care required. Additional charges are made for hairdressing, private chiropody and toiletries. Care Homes for Older People Page 3 of 8 What we found: We, The Care Quality Commission (CQC) carried out an unannounced random inspection at Carrington Court on the 18 May 2010. Several weeks before our planned visit, we asked the manager to complete an Annual Quality Assurance Assessment form (AQAA). The AQAA provides us with information about how the home is meeting the needs of the people who live there, and includes plans for further development. To help us gather further information about the service we sent surveys to residents and staff. We received completed surveys from five residents and two members of staff. Residents comments were positive and they indicated that they were happy living at the home. Residents confirmed they had been consulted about moving in to the home and that they were provided with sufficient information about the services and facilities available. When asked about what the home does well at one resident said, The home does everything well and shows respect for the people living there. The management and staff dont just care for us they show compassion and understanding which makes for a happy home and happy residents. Another said, Staff are all lovely, very friendly and approachable. They are not just care workers, they are my friends. Staff comments were also positive about the management of the home and how the home was run. Staff confirmed they receive up to date information about the people they are caring for, that the recruitment process was rigorous and robust and they are given training and updates relevant to their role. One said, We work well as a team, all the staff know what is expected of them and we work to provide a high standard of care. We looked around the home and spoke with residents and staff. We looked at four care plans and these were found to contain detailed information about the individual care residents required. The care plans had been updated monthly as required and any changes had been documented. We looked at the medication systems and spoke with the nurse who had administered the morning medication round. Medicines were safely stored and accounted for. All medicines given had been recorded on the individuals MAR chart (record sheet). The home had some controlled drugs. These were suitably stored in a controlled drugs cabinet and recorded and countersigned in a controlled drugs register. Staff ensure that the residents are treated with respect and their rights to privacy were upheld. It was observed and heard that staff had built up good relationships with residents and there was an exchange of friendly but respectful banter between them. We looked at the complaints file and only one minor concern had been brought to the attention of the manager within the last twelve months. There had been no complaints brought to the attention of the CQC. Information on the AQAA told us there had been no safeguarding referrals or investigations within the last twelve months. On both floors of the home there is a notice board full of complement letters and cards. One message read said, My family and I would like to express our thanks to you all for the excellent care you provided for my dad. The decision of the CQC is that the home is still providing excellent outcomes for those Care Homes for Older People Page 4 of 8 people living at the home. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. 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