Latest Inspection
This is the latest available inspection report for this service, carried out on 2nd December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Cestria House.
Annual service review
Name of Service: Cestria House The quality rating for this care home is: The rating was made on: two star good service 2 2 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Elaine Charlton Date of this annual service review: 3 0 1 0 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: 45 Sanderson Road Jesmond Newcastle Upon Tyne Tyne & Wear NE2 2DR 01912818714 01912810377 noemail Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Bawi Homes Limited Number of places (if applicable): Under 65 Over 65 0 0 3 21 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Cestria House is registered to provide accommodation for twenty four older people who require residential care. Three of whom may have a dementia like illness. Nursing care is not provided. The home is a three storey converted house. There is a passenger lift to each main floor. But the mezzanine floors, where a small number of bedrooms are located, can only be reached by a flight of stairs. All bedrooms are for single occupancy. The home has three bathrooms with assisted baths or showers and four bedrooms have en-suite toilets. Cestria House has a small town garden to the front of the property with seating and a large courtyard to the rear. It is located in a residential area of Jesmond, close to the main shopping area on Acorn Road, and other local amenities including public transport links. Fees for the service are available from the service. Information, including inspection reports, is provided for residents and/or people who may wish to move into the home so that they know what they can expect
Annual Service Review Page 2 of 7 2 2 1 2 2 0 0 8 from living in the home. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations and what other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the service is still providing good outcomes for the people who live there and that they know what further changes they want/need to make. People who use the service and returned our Have your Say questionnaires told us they always or usually got the care and support they needed when they needed, and that they could always see a healthcare professional when they wanted. They said that there were always activities taking place that they could join in if they wished but that staff did not always listen to them. Everyone said they knew who to speak to if they were unhappy and how to make a complaint. Annual Service Review Page 4 of 7 About what the home does well they said: it is kept nice and clean and employs reliable staff, it never fails to give a sense of well being and caring. Your room is always clean, tidy and well cared for. Above all you do not feel a mere resident, you are made to feel this is your home, the staff in the home are very caring, also we have some nice outings. The food is very good. Only one person had a suggestion for how the home could improve - Bring back a wide choice of beef madras, chicken Ceylon, pilau rice, stuffed chapatis and king prawn chow mein - I love Indian and Chinese food!. Staff told us they were properly recruited to work in the home, always got enough information to help them care for people and got training that helped them to understand individual needs, that kept them up to date with new ways of working and gave them enough knowledge about health care and medication needs. All the staff who sent back our questionnaire said they got regular support from their manager, knew what to do if someone had a concern and that communication in the home worked well. About what the home does well, staff said - provides a very high standard of quality care. Excellent team work resulting in a low turn over of staff, it cares for the individual needs of each resident, ensures training is always up to date and makes sure the home is clean and tidy. Staff said they would like an area where they could sit for their breaks and sometimes felt there should be more staff around when it was busy. Three healthcare professionals told us that the home always gets enough information when carrying out assessments, always meets the social and health care needs of residents, supports people to self-administer their medication if they wish and is able to respond to peoples diverse needs and/or concerns. Each of the professionals felt the manager and staff had the right skills and experience to support the residents. About what the home does well they said - good communication/liaises with professionals. Respect clients, promote well being, meet challenging needs, the staff at Cestria are respectful to service users, meet complex needs with help from the community team and raise any concerns, people are treated as individuals, needs are met specific to that persons requirements, staff at the home appear committed to ensuring residents independence is maintained for as long as possible. The staff are always helpful, kind, motivated and most of all appear to enjoy their role, Cestria is highly rated within my role. The staff there have excellent experience and communication skills. They have the ability to work with difficult personalities and/or behaviours. I would recommend this home more if it was bigger, due to its excellent reputation it is difficult to get a place. The service continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it.
Annual Service Review Page 5 of 7 What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by the 15 December 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people who use it. Annual Service Review Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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