Latest Inspection
This is the latest available inspection report for this service, carried out on 30th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Chichester Hall.
Annual service review
Name of Service: Chichester Hall The quality rating for this care home is: The rating was made on: three star excellent service 1 2 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Diane Jinks Date of this annual service review: 2 4 0 2 2 0 1 0 Annual Service Review Page 1 of 7 Information about the service
Address of service: Chichester Hall Dicktrod Lane Skinburness Silloth Cumbria CA7 4QZ 01697332478 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category Conditions of registration: Lakeland Care Services Ltd Number of places (if applicable): Under 65 Over 65 20 20 0 0 0 20 The registered person may provide the following category of service only: Care home only - Code PC. To service users of the following gender: Either. Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP. Dementia - Code DE. Mental disorder, excluding learning disability or dementia - Code MD. The maximum number of service users who can be accommodated is: 20. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 1 2 0 2 2 0 0 9 Annual Service Review Page 2 of 7 Chichester Hall is situated in Skinburness. It is approximately three miles from Silloth. The home is set in its own extensive grounds, is near to the foreshore and benefits from uninterrupted views over the Solway. The home is an older property that has been adapted to cater for up to twenty older people. The accommodation is on two floors with access by a passenger lift. The home has a large lounge and separate dining room. Most of the residents have single rooms with ensuite toilet and wash handbasin. People may choose to share the double room. The house has been a residential home for older people for many years but is now owned by Lakeland Care Services who are refurbishing the property. The home continues to be managed by Mrs Jennifer Wilkinson who has managed the home for a number of years. Details of the weekly charges and further details about the services provided by Chichester Hall, including our inspection reports, can be accessed from the manager of the home or from the company. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the manager. The AQAA is a self-assessment that is filled in once a year by all providers. It focuses on how well outcomes are being met for people using the service. It also gives us some statistical information about the home. Surveys returned to us by people who live at Chichester Hall and from some of the staff that work there. The previous key inspection report, particularly if requirements and recommendations have been made to help make improvements to the service. We also checked whether there have been any complaints made about the home or whether there have been any matters regarding the safeguarding of vulnerable adults (abuse). We have not received any complaints or reports of anything abusive happening at the home. What has this told us about the service? Ms Wilkinson, the manager at Chichester Hall sent us the annual quality assurance assessment (AQAA) when we asked for it. She provided us with information about the service particularly where improvements have been made and where further improvements are planned. At our last visit to Chichester Hall we did not make any requirements or good practice recommendations. Within the AQAA, the manager has identified the strengths of the home, areas where further improvements can be made and plans for how those improvements will be implemented over the next year. From all of the information we looked at, our judgement is that the home continues to provide an excellent service. We sent surveys to some of the people that live at Chichester Hall and five were returned to us. Some people had received some support from their relatives or staff to complete the surveys. Most people indicated that they were given enough information about Chichester Hall to help them make their decisions to move there. They told us that they receive the care and support they need and that there are enough staff on duty to help them. They also told us that there are interesting and enjoyable activities at the home but the views on these were variable. People told us that the staff always listen and act on what is said and that the staff treat them well. Most of the people that completed surveys told us that they know about the complaint process and know who to speak to if they are not happy about something. Annual Service Review Page 4 of 7 We also received ten surveys from staff at the home. Most of the staff at the home have gained a relevant NVQ (National Vocational Qualification), including the housekeepers and cook. There is a training plan in place at the home and staff are encouraged to keep their skills up to date. The manager said that the home has a good record of staff retention. This helps to ensure that people using this service receive consistent support from people they know well and trust. She also told us that she is trying to employ some extra staff to help ensure that people are supported appropriately, at all times of the day. The staff that returned surveys to us told us that they received very good induction training and further training to help them with their work. The surveys indicated that there are usually enough staff available to fully meet the needs of the people that live at Chichester Hall. They also told us that they receive regular support and supervision from their manager. This helps to ensure that staff work safely and fulfil the aims and objectives of the home. Some of the people that use this service made comments on where they thought the home does well. They included: The home provides excellent care and support physically and emotionally. It is a very caring home. The food and the cleanliness are very good. I always get attention when required. Everything, it is lovely, caring and friendly home. I like this home it is lovely. I was very ill physically when I came here 2 years ago. It has been the best thing I ever did. I am now a really well person. I was very nervous about mixing with people but with patience and care I am a different person. Some people told us that the home could do better by improving the activities and providing more trips out of the home. Staff also made comments regarding Chichester Hall. They told us; The home meets the individuals needs, supports and listens to the residents. We try to give them choices in every aspect of daily living. The home is welcoming and residents are well cared for. We aim to provide a high standard of care in a happy healthy environment. The home provides good food and care the home is very homely, it is the residents home its lovely and clean they are all happy and can do whatever they like to do. I feel that this home is a home from home. The residents are not restricted they are given choices in daily living, family members comment on the relaxing calm atmosphere and that they are made welcome when they visit.
Annual Service Review Page 5 of 7 We are provided with training and are supported. The home is well managed, the staff are committed to care and work as a team. We make time for people. The standards are high and we try to maintain these. Our home is clean, warm and comfortable. We always try to give excellent care to our residents and encourage them to have a say in how we do things. We always work to a high standard and try to improve the lives of those we care for, especially those with memory problems. Some staff also had views on how the service could improve: More outings and days off. Provide more outings for residents. We are currently trying to encourage residents with activities but sometimes concentration spans are a barrier due to dementia and memory problems. As a team we always try to do better so that our residents can live fulfilling lives. What are we going to do as a result of this annual service review? The Care Quality Commission will continue to monitor information about this service and will carry out an inspection when required. We can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Annual Service Review Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
