Latest Inspection
This is the latest available inspection report for this service, carried out on 25th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Church View.
Annual service review
Name of Service: Church View The quality rating for this care home is: The rating was made on: two star good service 1 5 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Nicola Shaw Date of this annual service review: 1 4 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Church Lane Murton Co.Durham SR7 9PG 01915268877 01915268899 churchviewmurton@schealthcare.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Ms Samantha Jane Barclay Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Southern Cross OPCO Ltd Number of places (if applicable): Under 65 Over 65 0 0 18 24 The maximum number of service users who can be accommodated is 42 The registered person may provide the following category of service only: Care Home only - Code PC To service users of the following gender: Either Whose primary care needs on admission to the Home are within the following categories: Dementia Code DE(E), aged 65 years and over, maximum number of places 18 Old Age, not falling within any other category, Code OP, maximum number of places 24 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 1 5 1 2 2 0 0 8 Annual Service Review Page 2 of 6 Church View is a purpose built care home that provides accommodation for forty-two older people. The home is situated on a main street that runs through the village of Murton. The home is built on two levels. The ground floor provides accommodation for twenty people with general personal care needs and the first floor provides accommodation for twenty-two people with dementia care needs. On each floor there are communal lounge areas and separate dining areas. All bedrooms provide en-suite toilet facilities. Outside the home is a well kept garden area and private car parking spaces. Public transport can be accessed within walking distance of the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all of the information we have received, or asked for since the last key inspection. This included: The annual quality assurance assessment (AQQA) that was sent to us by the service. The AQQA is a self-assessment that focuses on how well outcomes are being met for people using services. The previous inspection report to see what requirements were made and the results of any other visits we have made to the home in the last 12 months. Information we have about how the home has managed complaints. Relevant information from other organisations. We sent out service user surveys to the home. The manager confirmed that service users had received these, however, none have been returned to us. What has this told us about the service? The home sent us the AQQA when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQQA and our judgment is that the home is still providing a good service and that they know what further improvements they need to make. The manager continues to seek the views of service users through surveys, service user, relative and review meetings, the use of a comments box and out of hours managers surgery. As a result of listening to people the following changes have been made. Relatives meetings have been increased to monthly, the activities programme has been improved, an outside area has been developed for service users to use and a dementia strategy is being introduced. A full needs assessment continues to be completed before any prospective service user moves into the home. Where possible the manager also arranges a day visit to the home so that their needs can be assessed within the care setting. The manager told us that all service users have a plan of care. This is written in discussion with the service users and their relatives. She also told us that all staff who administer medication have had training in relation to this. Medication audits are carried out and if there are any issues identified then action plans for improvement are developed and implemented. There is a designated activities co-ordinator. The manager is working with them to help make sure the activities provided reflect the service users interests and past histories (this is known as a person centred approach to care). All staff are provided with basic awareness training about safeguarding adults during their induction and receive more in-depth training within 3 months of their employment. There has been one safeguarding referral made by the home in the last 12 months. This demonstrates that staff know what should be referred to protect people. Annual Service Review Page 4 of 6 The manager told us that she has received 4 complaints in the last 12 months. These have all been quickly investigated by her. We have not received any complaints about this home. Improvements to the environment include better signage around the home to assist service users in their surroundings, improvements to the external seated area and an increase in the smoking facilities available to meet the needs of service users. There continues to be a thorough recruitment process. Currently 52 of staff have completed the NVQ level 2 qualification in care. There is also now a moving and handling facilitator in place who holds regular training sessions for staff. A new manager has recently been appointed. She told us that she worked alongside the previous manager in order to ensure a smooth transition into the home. She has applied to become the registered manager. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by the 15th December 2011. However, we could decide to inspect at any time should information be provided that suggests service users are being placed at risk or harm. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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